Gustavo did a very good job by checking all the system and changing all batteries and the sim card. Everything was tested an works perfectly now. Thanks again Gustavo for your hard work at late hours.... See more
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Superb service today by Andre. He arrived promptly and could converse with me in English as I have VERY LIMITED understanding of Spanish. He told me tech stuff about the system and control panel whic... See more
The engineer (Frank) was exceptional. Arrived on time, quickly understood what needed to be done. He installed the remaining sensors, put back up ones that had fallen off and sorted out the smoke alar... See more
Antoni was a great help at setting up my outside camera system. Explained everything in French as my Spanish was not very good. Much appreciated
Company details
About Verisure España
Written by the company
En Verisure España, antes Securitas Direct, llevamos más de 30 años protegiendo hogares, pequeños negocios y, sobre todo, a las personas.
Nuestra misión es garantizar la tranquilidad de nuestros clientes, anticipándonos para proteger lo que más importa. Para lograrlo, combinamos innovación tecnológica y atención experta, respondiendo de forma rápida y eficaz ante intrusiones, incendios y emergencias de salud.
Con presencia en 18 países y más de 30.000 empleados, somos la empresa de alarmas líder a nivel mundial.
En Verisure creemos firmemente que las personas están en el centro. Somos personas que protegen a personas, y por eso cuidamos tanto de nuestros clientes como de nuestros profesionales, promoviendo la diversidad, el talento inclusivo y equipos de alto rendimiento. Este compromiso nos ha valido reconocimientos como Top Employer en España y estar entre las 100 mejores empresas para trabajar, según rankings como Forbes y Actualidad Económica.
Nuestra apuesta constante por la innovación y la excelencia en el servicio nos ha permitido consolidarnos como compañía referente del sector y ser reconocidos como la mejor alarma en España. Desde octubre de 2025, Verisure cotiza en el Nasdaq de Estocolmo, reflejo de nuestra solidez y visión de futuro.
La innovación tecnológica es uno de nuestros pilares: desarrollamos tecnología propia, diseñada en exclusiva por nuestros equipos de I+D. Esta innovación nos permite anticiparnos a las situaciones de peligro para actuar de inmediato y ofrecer a cada cliente la protección que necesita.
Nuestro ADN se basa en pasión, innovación, confianza, compromiso y responsabilidad, trabajando en equipo para hacer del mundo un lugar más seguro.
Contact info
Spain
- verisure.es
4.8
Excellent
85k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Manuel was excellent he explained…
Manuel was excellent he explained everything perfectly and installed the system with no mess or issues highly recommended
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Verisure España
Good afternoon, Jacob. Knowing about your personal experience with our experts is important to us. We will try to pass on your feedback. Thank you for your review and for choosing us as your expert security company.
Best regards, Julia, expert from your Verisure team. 😊
The technician completed everything…
The technician completed everything quickly and professionally. He listened to all of my requests.
3 August 2026
Great service
31 July 2026
Stephen was very nice very helpful and…
Stephen was very nice very helpful and answered al my questions I’m very happy with him job
30 July 2026
Absolute scam
Absolute scam. Outside sensors didn’t work but Verisure state they can detect faulty sensors. Not true at all. You could be mugged, goods stolen and nothing would happen. When escalated. A nice man said they could TRY and get a supervisor to call us back in 6 days because of the backlog. BEWARE. !!!!
29 July 2026
Unprompted review
Excellent communication skills,all…
Excellent communication skills,all questions answered, good work
29 July 2026
Best work best person
29 July 2026
Reply from Verisure España
Dear Kathleen,
We are delighted that you had a positive experience with us!
We truly appreciate the time and effort you took to leave us this review. Your feedback is very important to us.
Best regards,
Lourdes, Verisure Manager.
Chema did a great job installing the…
Chema did a great job installing the alarm system and explaining everything. I happy with the experience!
29 July 2026
Reply from Verisure España
Hello Karl,
Thank you for recognizing our employee's excellent work; we truly appreciate it. We will make sure to pass your comments on to him.
Thank you for sharing your feedback with us and with others. Your words give us the greatest satisfaction.
Best regards,
Lourdes, Verisure Manager.
Any business that uses door to door…
Any business that uses door to door cold calling should be avoided. Their sales tactics disrupt people's lives unnecessarily and are often more than an a simple irritation and the cause of major upheaval in their potential (and apparently much needed) clients' lives. I wouldn't use their service if they gave it to me for free as a result of these sales practices.
28 July 2026
Unprompted review
Reply from Verisure España
Dear Chris,
Your feedback is important to us. As a security expert, we are constantly innovating to provide our customers with the best technology and protection every day. We appreciate your feedback and the time you have taken to share it. To ensure we provide you with the best solution, please contact us via our Customer Service line at 910 121 122, through the chat feature on our website or the My Verisure app, or by emailing atenciononline@verisure.es.
Best regards,
Gonzalo, Verisure Customer Service Representative.
Reply from Verisure España
Hello, Marianna,
It is truly gratifying for us to read such a positive review.
Thank you for sharing your satisfaction with us; reading your comment is the best reward for us.
Best regards,
Julia from Verisure
Your experts, always by your side. 😊
Rapidez de reaccion
24 July 2026
Reply from Verisure España
Hello,
We truly appreciate the time and effort you took to leave us a positive review.
Thank you for taking a few minutes to share your feedback.
Best regards,
Julia from Verisure
Your experts, always by your side. 😊
Arrive on time person everything 100%…
Arrive on time person everything 100% professional all working good service very good service for very sure
22 July 2026
Reply from Verisure España
Hello,
We are thrilled to hear that you’ve had a positive experience with us.
Thank you for your review and for choosing us as your security experts.
It was a pleasure assisting you,
Gonzalo, Security Expert.
Great job jorge
17 July 2026
Reply from Verisure España
Hi, Christina
It’s a pleasure to hear about your personal experience with our experts. We will try to pass on your words. Thank you for sharing your satisfaction with us. Knowing that you trust us and appreciate our work is our greatest reward.
Best regards,
Julia, your Verisure team expert. 😊
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