Superb service today by Andre. He arrived promptly and could converse with me in English as I have VERY LIMITED understanding of Spanish. He told me tech stuff about the system and control panel whic... See more
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The engineer (Frank) was exceptional. Arrived on time, quickly understood what needed to be done. He installed the remaining sensors, put back up ones that had fallen off and sorted out the smoke alar... See more
Gustavo did a very good job by checking all the system and changing all batteries and the sim card. Everything was tested an works perfectly now. Thanks again Gustavo for your hard work at late hours.... See more
Very professional installation. The process was smooth and frictionless from the first touch point with the infoline till last part of the system installation. Installation itself was done perfectl... See more
Company details
About Verisure España
Written by the company
En Verisure España, antes Securitas Direct, llevamos más de 30 años protegiendo hogares, pequeños negocios y, sobre todo, a las personas.
Nuestra misión es garantizar la tranquilidad de nuestros clientes, anticipándonos para proteger lo que más importa. Para lograrlo, combinamos innovación tecnológica y atención experta, respondiendo de forma rápida y eficaz ante intrusiones, incendios y emergencias de salud.
Con presencia en 18 países y más de 30.000 empleados, somos la empresa de alarmas líder a nivel mundial.
En Verisure creemos firmemente que las personas están en el centro. Somos personas que protegen a personas, y por eso cuidamos tanto de nuestros clientes como de nuestros profesionales, promoviendo la diversidad, el talento inclusivo y equipos de alto rendimiento. Este compromiso nos ha valido reconocimientos como Top Employer en España y estar entre las 100 mejores empresas para trabajar, según rankings como Forbes y Actualidad Económica.
Nuestra apuesta constante por la innovación y la excelencia en el servicio nos ha permitido consolidarnos como compañía referente del sector y ser reconocidos como la mejor alarma en España. Desde octubre de 2025, Verisure cotiza en el Nasdaq de Estocolmo, reflejo de nuestra solidez y visión de futuro.
La innovación tecnológica es uno de nuestros pilares: desarrollamos tecnología propia, diseñada en exclusiva por nuestros equipos de I+D. Esta innovación nos permite anticiparnos a las situaciones de peligro para actuar de inmediato y ofrecer a cada cliente la protección que necesita.
Nuestro ADN se basa en pasión, innovación, confianza, compromiso y responsabilidad, trabajando en equipo para hacer del mundo un lugar más seguro.
Contact info
Spain
- verisure.es
4.8
Excellent
85k reviews
Asks customers to review
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Good Job is ok
25 August 2026
Reply from Verisure España
Hello, Berit,
It makes us proud to know that customers like you are fully enjoying their security service.
Thank you for sharing your satisfaction with us; reading your comment is the best reward for us.
It was a pleasure assisting you,
Gonzalo, Security Expert.
It was a super mechanical,very good…
It was a super mechanical,very good service and friendly .
25 August 2026
Reply from Verisure España
Hi Frank,
Thank you for recognizing our employee's excellent work; we really appreciate it. We will make sure to pass your comments along to him.
Thank you for your review and for choosing us as your security experts.
Best regards! 😊
Iván, Verisure Manager.
Décevante
Quite a disappointing experience involving a Verisure company vehicle. We were waiting to refuel at a petrol station while a Verisure vehicle was occupying a space at one of the pumps without actually getting any fuel. The person was simply drinking coffee and chatting while several motorists were waiting for a pump to become available.
We had to wait around 15 minutes before the person eventually returned to the vehicle. When representing a company in a clearly branded professional vehicle, a little more respect and consideration for other customers would be appreciated.
22 August 2026
Unprompted review
Reply from Verisure España
Good afternoon, Michael
Your positive review encourages us to continue offering the best service to our customers.
Thank you for sharing your satisfaction with us. Knowing that you trust us and appreciate our work is our greatest reward.
Lourdes,
Verisure Manager.
John
John
Just attended our house to fix a small technical issues but then replaced all the sensor batteries and checked the system out
Great service and very friendly to deal with
Super professional service
20 August 2026
Reply from Verisure España
Good afternoon, Keith
We love seeing that your security experience is going so well.
We really appreciate your time and effort in leaving us this review. Your opinion is very important to us.
Best regards,
Julia, from Verisure
Your experts, always with you. 😊
Miguel was efficient and professional
Miguel was efficient and professional. I highly recommend.
Thankyou so much to Miguel and to Verisure.
20 August 2026
Darwin was super helpful and efficient…
Darwin was super helpful and efficient during the installation.
19 August 2026
Reply from Verisure España
Estimado Stefano
Conocer tu experiencia personal con nuestros expertos es un placer. Trataremos de hacerle llegar tus palabras.
Gracias por reflejar tu confianza en nosotros con esta valoración. Seguiremos trabajando cada día para mantener tu nivel de satisfacción.
Encantada de haberte atendido. 😊
Julia. Gestora de Securitas Direct.
impossible to cancel their service
I'm unable to cancel the services since June 2026. I tried to call several times, I sent email, but they keep charging my account and don't terminate the account. When I call the appropriate department they hang up. If they want to catch the client then everything goes smoothly but if you want to end the contract they put obstacles and try to get as much money from you. Choose better company if you can.
19 August 2026
Unprompted review
Excelent job
18 August 2026
Can’t really comment on how it works as…
Can’t really comment on how it works as been to our home twice to install - first day here for 5 hours and today 3.5 hours and still counting and nothing up and running yet and, so so far 8.5 hours out of my life with my poor dogs locked in a bedroom and still nothing works…. So two days later still not working, app not working - such unacceptable service. Wish I had gone with a different company
17 August 2026
Unprompted review
Reply from Verisure España
Thank you very much for leaving us your feedback. To be able to help you in the best possible way, we have requested more information from you through Trustpilot. As soon as we can identify you as a customer, we will be able to review your case in detail and get in touch with you as soon as possible. Thank you for your cooperation.
shocking aviod at all costs sensors…
shocking aviod at all costs sensors fall off send vans to the wrong address very very bad never get intouch with them one you have signed up
12 August 2026
Unprompted review
Everything works well for year
Everything works well for year. And problems get solved quickly and professionally.
13 August 2026
Reply from Verisure España
Hello,
We are thrilled to hear that you had a positive experience with us.
We sincerely appreciate you leaving us this review. Every piece of feedback helps us grow and improve what we do.
Best regards,
Gonzalo, Security Expert.
Perfect service.
Perfect service.
Julian was very helpful, patient and kind while explaining to non speaking Spanish customer.
I’m very satisfied with Verisure and his service.
13 August 2026
Reply from Verisure España
Hello,
Thank you for recognizing the excellent work of our employee; we truly appreciate it. We will make sure to pass your comments along to them.
Thank you for your review and for choosing us as your security experts.
Best regards,
Lourdes, Securitas Direct Representative.
Good service
Excellent service from Verisure so far. Kristina the technician, was very helpful, professional and friendly. She explained everything clearly and made the whole process very easy. Really enjoying the service so far!
12 August 2026
Unprompted review
Reply from Verisure España
Good afternoon, Aida.
We are delighted that our employee was able to provide you with a positive experience. We will share your comments so he knows his work is appreciated.
Thank you for letting us know you are satisfied. Your trust in us and the value you place on our work is our greatest reward.
Best regards! 😊
Iván, from the Verisure team.
Rápido y sin incidencias
11 August 2026
Very good job
10 August 2026
Reply from Verisure España
Buenos días, Simon
Estamos encantados de leerte y de recibir tu opinión.
Agradecemos tu valoración a través de este canal. Todo nuestro equipo continúa trabajando para cuidar de ti y de tu nivel de satisfacción y confianza.
Un saludo.
Julia, experta de tu equipo Verisure. 😊
Reply from Verisure España
Good afternoon, Kyah
We’re delighted to hear from you and to receive your feedback.
We sincerely thank you for leaving us this review. Every comment helps us grow and improve in what we do.
Best regards! 😊
Iván, from the Verisure team.
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