We had Wayne Kenlock from Verisure install our security system and he was excellent from start to finish. He explained everything clearly, made the whole process easy to understand, and was genuinely... See more
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Review summary
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What people talk about most
Based on these reviews
Your operative that I spoke to on the telephone was polite, respectful, and professional. She was able to technically identity the problems I was experiencing, and able to suggest a prompt path fo... See more
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The agent was calm and professional and the process worked as expected. It was very good to see that the door sensor alerted the vibration in the common area due to maintenance on the wall. It a... See more
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Everyone we have dealt with, from the time we inquired on the phone regarding the options available, through the installation, and ongoing support of the service, has been professional in every asp... See more
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Company details
Written by the company
A Verisure é uma multinacional de origem sueca especialista em sistemas de segurança. Fundada em 1988, é líder na Europa, estando presente em 17 países da União Europeia e contando já com mais de 1,8 milhões de clientes. Com recurso às tecnologias mais avançadas, a Verisure disponibiliza o Alarme PreSense™: o mais avançado sistema de alarme para manter o seu imóvel protegido contra intrusos.
Contact info
Praceta Professor Alfredo de Sousa, 1495-241, Algés, Portugal
- 210921132
- verisure.pt
4.7
Excellent
3K reviews
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Reply from Verisure
Cara Margarida,
Agradecemos a sua avaliação e as suas palavras. Ficamos muito satisfeitos por saber que o nosso serviço corresponde às suas expectativas! 😊
Continuaremos a trabalhar diariamente para prestar um serviço de excelência.
Atenciosamente,
Verisure Portugal
Home move
Chris cx3161 installed a home move for us. Very polite friendly and knowledgeable
10 April 2026
Unprompted review
Reply from Verisure
Dear Hazel,
Thank you very much for your review; your recognition is very important to us!
We are truly grateful for your satisfaction and the trust you have placed in us. 🙂
Yours sincerely,
Verisure Portugal
Very sure this company are trained scammers
Now I understand why this company changed its name.
Avoid Verisure. Extremely poor experience from start to finish, aggressive sales, lack of transparency, and terrible customer support.
I was never clearly informed that there is no option to cancel early with a penalty. Instead, they force you to pay the full contract until the end, even if you no longer use the service. This is especially problematic if you’re renting (my case).
Now I need to remove the equipment as I’m leaving the property, and no one answers calls or emails. No guidance, no support .. nothing.
Unprofessional, unhelpful, and very frustrating. Think twice before signing.
9 April 2026
Unprompted review
Reply from Verisure
Dear Helena,
Thank you for taking the time to share your experience. Your feedback is important to us, as it helps us identify specific situations and continuously improve the service we provide.
In order to address the situation quickly and restore your satisfaction, we kindly ask you to contact us directly with the necessary details via: phone +351 214 147 000; Chat (within the Verisure PT App); or by email at atcpt@verisure.pt.
We hope to clarify the situation as soon as possible.
Kind regards,
Verisure Portugal
Reply from Verisure
Dear Rogério,
Thank you very much for your review; your recognition is very important to us
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Reply from Verisure
Dear Angelique,
Thank you so much for your kind words. We are really happy to know everything went smoothly and quickly. It is great to hear our staff made a positive impression and that you now feel confident leaving your home protected. Thank you for choosing us and for sharing your experience!
Yours sincerely, Verisure Portugal
ligam logo mal o alarme dispara
26 March 2026
Reply from Verisure
Cara Raquel,
Agradecemos por partilhar a sua opinião connosco. A sua avaliação é muito importante e motiva-nos a manter o compromisso de oferecer um serviço de excelência e personalizado, dia após dia 🙂 Agradecemos sinceramente a confiança e a preferência demonstradas!
Atenciosamente, Verisure Portugal
Reply from Verisure
Dear Jonh,
Thank you very much for your positive feedback 😊
We are very pleased to know that the performance of our equipment and our technical team met your expectations. Your recognition motivates us to continue improving the service we provide every day.
Kind regards,
Verisure Portugal
Reply from Verisure
Dear Customer,
Thank you very much for your review; your recognition is very important to us.
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely, Verisure Portugal
Always alert and in time for any…
Always alert and in time for any mishaps in the alarm system.
24 March 2026
Reply from Verisure
Dear Per Bjerring-Jensen,
Thank you for your very positive feedback.
We are very pleased to hear that the performance of our equipment and our technical team met your expectations. Your recognition motivates us to continue improving the service we provide every day.
Kind regards,
Verisure Portugal
Very trustee
9 January 2026
Reply from Verisure
Dear Kátia,
Thank you very much for your review; your recognition is very important to us.
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely, Verisure Portugal
Clarification on Sensor Identification
Dear Verisure Portugal Team,
Thank you for your service so far — simple, objective, and transparent. I hope it continues in this direction.
I would like to request a clear map of the house indicating all sensor locations, with identification names that match exactly what appears both in the mobile application and on the technician’s control panel.
Currently, the sensor names shown in my app often differ from those identified by the technician over the phone. This has already caused several misunderstandings and makes the process unnecessarily time-consuming and tiring.
Having a consistent and unified identification system would greatly improve communication and efficiency.
Thank you in advance for your support.
Kind regards.
17 March 2026
Reply from Verisure
Dear Valeria,
Thank you for your feedback. Your evaluation is very important to us and motivates us to maintain our commitment to providing excellent and personalized service, day after day. It also allows us to identify specific situations and continuously improve the service we provide.
So that we can better support you and ensure your alarm system is working properly, as well as keep our communication clear and effective, we kindly ask you to share all the details of your situation with us. This will allow us to review your case with the care and attention it deserves: Tel. +351 214147000; Chat (within the Verisure App); and by email at atcpt@verisure.pt. We hope to resolve the matter as soon as possible so as to restore your satisfaction
Yours sincerely, Verisure Portugal
I’ve had a really good experience with…
I’ve had a really good experience with Verisure so far. The team was friendly and easy to deal with, the installation went smoothly, and it’s reassuring to know my home in the Algarve is being monitored, especially when I’m not there. It just gives that extra peace of mind. Definitely a service I feel comfortable relying on.
20 March 2026
Unprompted review
Reply from Verisure
Dear Customer,
Thank you very much for your review; your recognition is very important to us ♥️
We are truly grateful to hear about your positive experience with our team and that the installation process went smoothly. It’s especially rewarding to know that our service brings you peace of mind while you are away from your home in the Algarve — that’s exactly what we strive for every day.
Your trust means a lot to us, and we’re delighted to be a service you feel comfortable relying on.
Yours sincerely,
Verisure Portugal
Really happy with the security service
Really happy with the security service provided
6 March 2026
Unprompted review
Reply from Verisure
Dear Customer Rita Rosa,
Thank you very much for your review; your recognition is very important to us♥️.
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Excellent Customer Support Experience
I was very pleased with the support I received when I contacted the services. The person who assisted me was very helpful and provided all the information I needed.
25 February 2026
Unprompted review
Reply from Verisure
Dear Customer Gonçalo Méren,
Thank you very much for your review; your recognition is very important to us♥️.
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Reply from Verisure
Dear Customer Diogo Fonseca,
Thank you very much for your review; your recognition is very important to us♥️.
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
They are always there
17 March 2026
Unprompted review
Reply from Verisure
Dear Customer Jorge Travassos,
Thank you very much for your review; your recognition is very important to us♥️
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Kind and efficient responses to…
Kind and efficient responses to queries. Well run. Simple to use
27 February 2026
Reply from Verisure
Dear Customer Maureen Lister,
Thank you very much for your review; your recognition is very important to us♥️
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
A job very well done by both your employees.
Your operative that I spoke to on the telephone was polite, respectful, and professional. She was able to technically identity the problems I was experiencing, and able to suggest a prompt path forward to rectify then.
The young technician that contacted me via telephone was able to suggest an earlier date for his visit to my home, and politely checked that this new date was ok for me.
He arrived promptly and set about investigating my system to identify any problems.
He was both able and willing to make sure I understood what he was doing and why.
I feel greatly reassured and happy.
24 February 2026
Reply from Verisure
Dear Customer,
Thank you very much for your review; your recognition is very important to us♥️
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Reply from Verisure
Dear Customer,
Thank you very much for your review; your recognition is very important to us♥️
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
Very efficient and professional service.
Very efficient and professional service. The staff member (sorry, did not get his name) was an expert and knew exactly what he was doing. Very helpful as well.
18 February 2026
Reply from Verisure
Dear Customer Raul Fernandes,
Thank you very much for your review; your recognition is very important to us♥️
We are truly grateful for your satisfaction and the trust you have placed in us.
Yours sincerely,
Verisure Portugal
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