Vernal Reviews 

109
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting items are well-made, sturdy, and look great. Many people found the assembly process straightforward. The customer service team is frequently highlighted for being exceptional, helpful, and responsive, often resolving issues promptly and professionally. Conversely, some people were dissatisfied with the delivery service, citing issues like split shipments, delays, or damaged items. A few also noted poor quality in certain accessories or cabinets, such as faulty drawers or instability. Some reviewers also reported slow customer service responses regarding missing parts or difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding desks, which are frequently... See more

Quality

Reviewers mention positive feedback about quality, particularly regarding the desks, which are described as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional, attentive, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the ease of assembly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delighted with the quality of the products and they were very well packaged. Assembly instructions were very clear and easy to follow. Only disappointment was that my two items were split into three p... See more

Rated 4 out of 5 stars

The actual delivery was split into 5 different packages through 5 different delivery companies... Needless to say it was bloody awful and happened over 4 days. Desk is brilliant though! May be the... See more

Rated 4 out of 5 stars

This purchase has been a roller coaster. The product is great, well made and it is what it says in the description. I ordered the "L-shaped executive desk", the desk riser, and the drawer... See more

Rated 4 out of 5 stars

I unfortunately did have an issue with my desk - after setting it up, one of the legs wasn't working properly which was a little bit frustrating. However, I have to say that Vernals customer service t... See more



Company details

  1. #51 of 58 best companies in Office Furniture Shop
  2. #4 of 4 best companies in Computer desk store

Written by the company

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

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Contact info

4.2

Great

TrustScore 4 out of 5

109 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(109)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

I hate self assembly - this was brilliant.

I hate self assembly, absolutely hate it, can't do it. Everything I built looks like it came from MFI in 1982. That said, this was a breeze to build. It has excellent instructions, came with the tools and had the holes in the right place. it is strong (very heavy) and it looks decent.

4 November 2025
Rated 5 out of 5 stars

Excellent and efficient service

By a standing desk from Vernal was an amazing experience. The help was very efficient, polite and professional and I would definitely come back for more.

31 October 2025
Rated 5 out of 5 stars

Large Bamboo Desk

Large bamboo Desk, was clearance, I believe last year's stock. I called the helpline to verify specifications and they were extremely helpful and even offered to followup support, so above and beyond in my estimation. Received the desktop the next day and the legs the following day and am so far very happy with my purchase, it's stable and in perfect condition. Would recommend.

4 November 2025
Rated 5 out of 5 stars

Great solid Sit stand L-shape desk

Although I phoned ahead of ordering to ask for an email, which I didn’t get for some reason, the service and product has been very good. The downside was the parcels come in so many different packages and I built the L shape desk and had to wait for the modesty panel addition. This is not the suppliers fault but the delivery service. It was 2 days later when everything was complete. It was quite confusing trying to match the package bar codes.

30 October 2025
Rated 5 out of 5 stars

fast delivery

fast delivery. good quality. easy to install. price might a bit higher than other's but they have the rare size i need. (70cm wide)

26 October 2025
Rated 2 out of 5 stars

2 out of 2 purchases arrived damaged

Unfortunately this has been the 2nd item from vernal which came damaged. I previously bought a standing desk and now this side cabinet. This time it was a broken sliding drawer rail which had been damaged and the ball bearings came out. Fortunately the fix was a simple trip to B&Q for a new rail.

Otherwise, the products are good and priced well to match. Assembly instructions are good to follow, with the occasional part requiring more attention.

20 October 2025
Vernal logo

Reply from Vernal

Dear customer,

We’re very sorry to hear that both of your purchases arrived damaged, and we truly understand how disappointing this must have been. We sincerely appreciate your patience and the effort you took to resolve the issue on your own.

Please rest assured that a dedicated representative will be in touch with you shortly via service-uk@vernalspace.com to look into your case and provide further assistance.

Best regards,
Vernal Customer Support Team

Rated 3 out of 5 stars

Standing desk order - broken 1st desktop, which can`t be returned ;-(

Ordered one of their standing desks and this was dispatched quite quickly... For UK they have used EVRI for delivery.. found this annoying as their tracking system is largely useless... (they is no indication when packages will likely be delivered, so could never plan for deliveries). First desktop piece was found with 12" crack... got in touch with support (Oct 2nd) and it took about 1.5 weeks to get a replacement (as I kept being asked for further pictures from Vernal)..

Received 2nd desktop on 13th Oct and this one was fine (except for deep scratch on bottom.. but am ignoring this)... have since built up the desk and this is an excellent desk and works fantastically.

Rating has been reduced as when I asked about returning back 1st desktop I`m being told they will not collect this, so have a "spare" broken 1.5M X almost 1m desktop that I can`t use or store.. so I now need to likely saw it up and put in the skip.

The desk itself is fantastic.. but the length in getting a replacement part and that I now have to get rid of 1st desktop is quite annoying...

28 September 2025
Vernal logo

Reply from Vernal

Dear customer,

Thank you for taking the time to share such detailed feedback with us. We’re very sorry to hear about the issues you experienced with your first desktop delivery and the inconvenience caused by the replacement process and return handling. We truly appreciate your patience throughout, and we’re glad to know that you’re otherwise satisfied with the quality and performance of your standing desk.

To make sure this matter is properly followed up, a dedicated representative will be reaching out to you shortly from service-uk@vernalspace.com to assist with your case and explore a suitable solution.

Best regards,
Vernal Customer Support Team

Rated 3 out of 5 stars

Desk is great; instructions not so much

The desk is great but the installation instructions could do with a rewrite - they're not as clear as they could be, including the imagery, and leave you slightly guessing as to where the parts go.

30 September 2025
Vernal logo

Reply from Vernal

Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unclear installation instructions. This is not the level of service we aim to provide.
To resolve this promptly, please contact us directly at service-uk@vernalspace.com
. We’ll ensure your concern is prioritized and a satisfactory solution is offered immediately.
Your trust matters to us, and we’d appreciate the opportunity to make things right.
Best regards,
Vernal Space Customer Support

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