Vernal Reviews 

109
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting items are well-made, sturdy, and look great. Many people found the assembly process straightforward. The customer service team is frequently highlighted for being exceptional, helpful, and responsive, often resolving issues promptly and professionally. Conversely, some people were dissatisfied with the delivery service, citing issues like split shipments, delays, or damaged items. A few also noted poor quality in certain accessories or cabinets, such as faulty drawers or instability. Some reviewers also reported slow customer service responses regarding missing parts or difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding desks, which are frequently... See more

Quality

Reviewers mention positive feedback about quality, particularly regarding the desks, which are described as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional, attentive, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the ease of assembly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delighted with the quality of the products and they were very well packaged. Assembly instructions were very clear and easy to follow. Only disappointment was that my two items were split into three p... See more

Rated 4 out of 5 stars

The actual delivery was split into 5 different packages through 5 different delivery companies... Needless to say it was bloody awful and happened over 4 days. Desk is brilliant though! May be the... See more

Rated 4 out of 5 stars

This purchase has been a roller coaster. The product is great, well made and it is what it says in the description. I ordered the "L-shaped executive desk", the desk riser, and the drawer... See more

Rated 4 out of 5 stars

I unfortunately did have an issue with my desk - after setting it up, one of the legs wasn't working properly which was a little bit frustrating. However, I have to say that Vernals customer service t... See more



Company details

  1. #51 of 58 best companies in Office Furniture Shop
  2. #4 of 4 best companies in Computer desk store

Written by the company

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

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Contact info

4.2

Great

TrustScore 4 out of 5

109 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(109)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a top quality product

This is a top quality product. The materials are excellent, the instructions are simple and it fits together very simply and smoothly. The delivery was very quick, and when I had an issue with one of my parts, customer services were prompt in helping me reach a resolution. Absolutely recommended over the cheaper alternatives, because this is a quality-guaranteed product.

26 September 2025
Rated 1 out of 5 stars

No reply from customer service

Placed an order for a standing desk a couple of months ago, sadly it arrived with a small chip in the desktop and a scratch on the shelf accessory. Sent an email to customer service and haven't received a reply, it's been 2 months. Ive tried the live chat but there's no reply there, only a bot.

20 July 2025
Unprompted review
Vernal logo

Reply from Vernal

Dear Customer,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by damaged desk and the lack of response from our team. This is not the level of service we aim to provide.

To resolve this promptly, please contact us directly at service-uk@vernalspace.com. We’ll ensure your concern is prioritized and a satisfactory solution is offered immediately.
Your trust matters to us, and we’d appreciate the opportunity to make things right.

Best regards,
Vernal Space Customer Support

Rated 5 out of 5 stars

Great L Shape/Standing Walnut Desk!

It is my first standing L Shape desk and I just loved it!
The desk and accessories are wonderful together! I was looking for a modular L Shape/Standing/Walnut Color and have multiple accessories with integrated the table! Which is Vernal was the best option in my list. I am so happy with the table, even at its highest point it is very stable.

Some accessories arrived damaged due to delivery companies... The delivery box was damaged but when I reach the customer service they sorted it out the replacement quickly for me. Just loved it!

Thanks.

3 September 2025
Rated 5 out of 5 stars

First two parcels came with Yodel and…

First two parcels came with Yodel and were very quick. The third, larger parcel came through XDP, this took a little longer but all arrived well packaged and safely. Very easy to put together. Two people (as advised) would be good but can be put together by one person. The desk is solid and well built. High quality materials. I'm glad I went with the 3 legged design as there is virtually no wobble at sitting height and a little at standing (no more than you'd expect from a tall item). I weight 65kg and it will lift me sat on it easily with my laptop and additional monitor on it. So far very happy with the product.

9 September 2025
Rated 4 out of 5 stars

Great Products, Crazy Logistics.

Delighted with the quality of the products and they were very well packaged. Assembly instructions were very clear and easy to follow. Only disappointment was that my two items were split into three packages and all three came via different couriers on different days. I can’t fathom how this is regarded as an efficient logistics system.

25 August 2025
Rated 4 out of 5 stars

Great standing desk, bad deliveries

The actual delivery was split into 5 different packages through 5 different delivery companies... Needless to say it was bloody awful and happened over 4 days.

Desk is brilliant though! May be the heaviest thing I've set up

21 August 2025
Rated 5 out of 5 stars

150 x 70 natural look standing desk

Apart from a delay in between receiving the two boxes, everything went smoothly.
The desk was in an immaculate condition. Assembly was a breeze and first operation was smooth and reasonably quiet. Too soon to say how reliable the motors and mechanism performs but happy so far. Have ordered a protector mat as I’ll be working on electrical devices so don’t want to mark the surface. It will also help with the mouse as the shiny surface makes it jumpy.

25 August 2025
Rated 5 out of 5 stars

Excellent quality

Really easy to assemble, great instructions. i liked the extra hardware included in case you lost a screw or bolt. The desk is first class. Really smooth and quiet operation. I'm very pleased with it.

24 August 2025
Rated 5 out of 5 stars

Super desk!

Very nice desk - well priced. Exactly what was needed and the purchase of this was very simple.
Desk was easy to put up. Just be prepared, it’s very heavy!

11 August 2025
Rated 5 out of 5 stars

Product was shipped within time frame

Product was shipped within time frame, received in 2 days. Really easy to put this product together with all equipment supplied and it’s really sturdy and looks really good. The quality of this product is high, really happy.

19 August 2025
Rated 3 out of 5 stars

A meh experience....

A meh experience..... I found the quality of the chipboard units not great, the desk is good and does what it says on the tin, the side units are very overpriced for what they are. Assembly instructions are ok, but you sometimes find yourself scratching your head, screw sighting due to the construction materials and laminate outer led to many screws chewing larger holes than needed, I am hopeful I never need to dis-assemble. Overall a very meh, I would not buy again. For the larger side unit, no screw pack was included in box, after many emails and a few days, where the UK distributor couldn't help but point me at the Chinese manufacturer, the screws turned up in a small package from China having been posted a week before, so something they knew wasn't included, would have been good not to waste my life trying to get a new pack sent.....

8 August 2025
Vernal logo

Reply from Vernal

Dear Customer,

We sincerely apologize for the bad experience. Our support team is actively working to resolve your issue. Please check your inbox for an update from service-uk@vernalspace.com, and don’t hesitate to reach out if you have any questions.

Best regards,
Vernal Customer Support Team

Rated 5 out of 5 stars

Desk came in great condition

Desk came in great condition, was going to swap for walnut but the light walnut looked too good. The customer support was very fast in responding over email and could tell me re stocking dates over the phone. Very impressed

5 August 2025
Rated 5 out of 5 stars

Love the desk

Love the desk. A well-built, elegant piece of workday furniture.

I was a little trepidatious in approaching the assembly, but the instructions were great. In fact, they were somewhat weirdly calming.

31 July 2025
Rated 5 out of 5 stars

Great Product

Easy ordering, prompt and successful delivery and an excellent and well thought out product that is easy to assemble. Desk motion over 3 legs for, the L-shape, works very well and is smooth and accurate.

15 July 2025

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