Vernal Reviews 

109
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting items are well-made, sturdy, and look great. Many people found the assembly process straightforward. The customer service team is frequently highlighted for being exceptional, helpful, and responsive, often resolving issues promptly and professionally. Conversely, some people were dissatisfied with the delivery service, citing issues like split shipments, delays, or damaged items. A few also noted poor quality in certain accessories or cabinets, such as faulty drawers or instability. Some reviewers also reported slow customer service responses regarding missing parts or difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding desks, which are frequently... See more

Quality

Reviewers mention positive feedback about quality, particularly regarding the desks, which are described as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional, attentive, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the ease of assembly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delighted with the quality of the products and they were very well packaged. Assembly instructions were very clear and easy to follow. Only disappointment was that my two items were split into three p... See more

Rated 4 out of 5 stars

The actual delivery was split into 5 different packages through 5 different delivery companies... Needless to say it was bloody awful and happened over 4 days. Desk is brilliant though! May be the... See more

Rated 4 out of 5 stars

This purchase has been a roller coaster. The product is great, well made and it is what it says in the description. I ordered the "L-shaped executive desk", the desk riser, and the drawer... See more

Rated 4 out of 5 stars

I unfortunately did have an issue with my desk - after setting it up, one of the legs wasn't working properly which was a little bit frustrating. However, I have to say that Vernals customer service t... See more



Company details

  1. #51 of 58 best companies in Office Furniture Shop
  2. #4 of 4 best companies in Computer desk store

Written by the company

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

Our shipping promise

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Contact info

4.2

Great

TrustScore 4 out of 5

109 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(109)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality executive standing desk

Great quality executive desk. It came in 4 separate deliveries (because I went for the executive option) and was very well packaged. Straight forward to put together in an afternoon using the assembly booklet and online video. I was searching for a standing desk for ages and am so pleased I found this one - smooth functionality when raising and lowering the desk and it looks good too. Highly recommend this product. Thanks Vernal 😀

10 April 2025

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