My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vertu BMW Shipley, very friendly, helpful reception and bike sales staff. We are delighted with our BMW F900R purchase and Honda trade in experience.
Thank you.

Reply from vertumotorcycles.com
The team vertu honda motorcycles made buying my new motorcycle a pleasure. They made everything easy and straight forward and always asking if theres anything else they can do for me. Adam did a fantastic job at looking after me and even now I have left the dealership has said he is there for the future to help if I need him.

Reply from vertumotorcycles.com
From speaking on the phone to visiting the showroom at Ducati Sunderland Neil Coates was very attentive & answered all my questions & filled me full of confidence with his knowledge, Very easy going & no pressure, How a purchase should be. A big thank you to Neil & all at Ducati Sunderland.

Reply from vertumotorcycles.com
Top place to visit . Purchased a new bike no pressure just reassurance time to think and take in the purchase. Adam guided me without a hard sale. Delivery was quick and supplied by an equally professional guy with lots of knowledge and experience thanks

Reply from vertumotorcycles.com
I have now bought 3 bikes from Vertu Stockton and on each occasion the service and support has been excellent. I would thoroughly recommend them to sny prospective buyers.
Without doubt Vertu Honda Stockton, were excellent to deal with. From my first enquiry right through to delivery of my bike was first rate. I've bought many bikes over the years both privately and through dealers and it's my opinion Vertu have been the best. The bike price was very competitive. I got a detailed video as I stay some distance away. Communication was good all the way through. The bike was delivered right on time as arranged. It is in immaculate condition as described. All paperwork was spot on. If you are looking for a bike and like me was a bit nervous buying without physically seeing the machine then I can absolutely recommend them.

Reply from vertumotorcycles.com
Had an excellent experience from start to finish ,Stephen the salesman was really friendly and helpfull, keeping me well informed every step.

Reply from vertumotorcycles.com
Vertu BMW motorad @Sunderland must be one of the best motorbike dealers going. Not just with regards to their products and range of bikes but their customer service. Its something about their staff that just pulls you in, they are warm friendly and not too pushy. Keen to get a sale obviously but not at the expense of stepping over the line. I've bought 4 bikes off them now over the last 10 or so years, prior to that I had some real questionable and stressful dealings with other dealers, not the case with Vertu Sunderland. I wouldn't go anywhere else (unless I change brand) and Rob Fleming in particular was a real pleasure to deal with

Reply from vertumotorcycles.com
I had the best experience one can ever have!
Im new to the motorbike world, and i found a bike online on the website i wanted. They were happy to invite me in for a view and what a great customer service i experienced from the start! They where happy to talk about everything, friendly, fun, relaxed! There was never any pressure. I went home to have a think and contacted them again, had a second view and made my decision.
They made the whole process very smooth, great communication, better then most i would say. Very kind. Very understanding, very helpful!
I loved the whole experience and ofcause i love my bike! My very first bike! I collected my bike yesterday, as they kept it for me over the Christmas, allowing me time to get a cover and other necessary things in the meantime.
As a business owner myself I highly value customer service and I would give my customers the same feeling as I was given here. I'm very confident that we will be back in the future, as my partner is looking into getting one for himself one day.
Thank you so much for everything!
If you are looking into getting a motorcycle, look no further! This is the place for you!

Reply from vertumotorcycles.com
Professional, personal and helpful .
Couldn’t ask for a better service.
Even in any moments of difficulty, an attitude of “it’s not about having a problem, it’s about what you do when you have one” creates great customer experience.

Reply from vertumotorcycles.com
Big thanks to Dave Atkin at Vertu Honda Grantham for sorting me out with a new Honda ADV350 scooter. He negociated a great deal involving a trade in and was extremely helpful throughout. I have bought bikes there before, used their parts annd service departments and have always found them professional and helpful.

Reply from vertumotorcycles.com
Michael was a joy to deal with, made the whole transaction so effortless despite myself been at work and hard to reach, lovely little walk around video before purchase, would totally recommend

Reply from vertumotorcycles.com
Friendly and helpful staff. Hassle free buying experience

Reply from vertumotorcycles.com
Very knowledgeable staff, made the transaction easy and fast. Good customer service and a beautiful product. Thank you Ian & Adam

Reply from vertumotorcycles.com
Hi could not fault vertu from start to finish steve brown went beyond can not thank him enough many thanks

Reply from vertumotorcycles.com
First class service throughout the whole purchasing process.
All the staff I dealt with were friendly and professional

Reply from vertumotorcycles.com
I enquired about a second hand motorcycle for sale . I got a response from Jonny at BMW Sunderland in sales and after a video of the bike and some info we done a deal . I would highly recommend this business .

Reply from vertumotorcycles.com
The staff were courteous and professional throughout the whole purchasing process. Any minor niggles were dealt with promptly.

Reply from vertumotorcycles.com
Excellent response from first call to delivery of my new bike. Great dealership.

Reply from vertumotorcycles.com
From start to finish I felt very comfortable dealing with this company. All the staff I had dealings with from reception to sales were kind courteous and very well informed. My bike was delivered to my home in perfect condition. I would recommend the company and their staff to anyone

Reply from vertumotorcycles.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.