vertumotorcycles.com Reviews 

266
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and professional, offering excellent, no-pressure advice. Many highlight the outstanding customer service, noting the team's helpfulness and support from inquiry to collection, often resolving queries promptly. The overall process is described as smooth, efficient, and hassle-free, with products often exceeding expectations and arriving in perfect condition. People are highly satisfied with their new motorcycles, finding them to be quality products, leading many to enthusiastically recommend the company and return for future purchases due to the consistently excellent service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Product

Users describe positive interactions with the product, often praising the quality and condition of the bikes,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as fantastic and 5-star in... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent customer care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as pleasant, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more

Company replied

Rated 5 out of 5 stars

Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The b... See more

Company replied

Rated 5 out of 5 stars

I have just bought a used motorcycle from Vertu Motorrad, Sunderland, a really pleasant experience with helpful and knowledgeable staff. Thanks to Steve Brown for sorting everything to ensure a smooth... See more

Rated 5 out of 5 stars

Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during a... See more

Company replied


Company details

  1. Motorbike dealer
  2. Motor vehicle dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

266 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(266)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vertu BMW Shipley

Vertu BMW Shipley, very friendly, helpful reception and bike sales staff. We are delighted with our BMW F900R purchase and Honda trade in experience.
Thank you.

16 January 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

The team vertu honda motorcycles made…

The team vertu honda motorcycles made buying my new motorcycle a pleasure. They made everything easy and straight forward and always asking if theres anything else they can do for me. Adam did a fantastic job at looking after me and even now I have left the dealership has said he is there for the future to help if I need him.

16 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Ducati Monster 937 ND74UVW

From speaking on the phone to visiting the showroom at Ducati Sunderland Neil Coates was very attentive & answered all my questions & filled me full of confidence with his knowledge, Very easy going & no pressure, How a purchase should be. A big thank you to Neil & all at Ducati Sunderland.

10 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Hi Mark. Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Top place to visit

Top place to visit . Purchased a new bike no pressure just reassurance time to think and take in the purchase. Adam guided me without a hard sale. Delivery was quick and supplied by an equally professional guy with lots of knowledge and experience thanks

10 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent service

I have now bought 3 bikes from Vertu Stockton and on each occasion the service and support has been excellent. I would thoroughly recommend them to sny prospective buyers.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Vertu Honda Stocktonfirst rate

Without doubt Vertu Honda Stockton, were excellent to deal with. From my first enquiry right through to delivery of my bike was first rate. I've bought many bikes over the years both privately and through dealers and it's my opinion Vertu have been the best. The bike price was very competitive. I got a detailed video as I stay some distance away. Communication was good all the way through. The bike was delivered right on time as arranged. It is in immaculate condition as described. All paperwork was spot on. If you are looking for a bike and like me was a bit nervous buying without physically seeing the machine then I can absolutely recommend them.

14 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina

Rated 5 out of 5 stars

Had an excellent experience from start…

Had an excellent experience from start to finish ,Stephen the salesman was really friendly and helpfull, keeping me well informed every step.

9 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Vertu BMW motorad @Sunderland must be…

Vertu BMW motorad @Sunderland must be one of the best motorbike dealers going. Not just with regards to their products and range of bikes but their customer service. Its something about their staff that just pulls you in, they are warm friendly and not too pushy. Keen to get a sale obviously but not at the expense of stepping over the line. I've bought 4 bikes off them now over the last 10 or so years, prior to that I had some real questionable and stressful dealings with other dealers, not the case with Vertu Sunderland. I wouldn't go anywhere else (unless I change brand) and Rob Fleming in particular was a real pleasure to deal with

8 December 2025
Unprompted review
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Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

I had the best experience one can ever…

I had the best experience one can ever have!
Im new to the motorbike world, and i found a bike online on the website i wanted. They were happy to invite me in for a view and what a great customer service i experienced from the start! They where happy to talk about everything, friendly, fun, relaxed! There was never any pressure. I went home to have a think and contacted them again, had a second view and made my decision.
They made the whole process very smooth, great communication, better then most i would say. Very kind. Very understanding, very helpful!
I loved the whole experience and ofcause i love my bike! My very first bike! I collected my bike yesterday, as they kept it for me over the Christmas, allowing me time to get a cover and other necessary things in the meantime.
As a business owner myself I highly value customer service and I would give my customers the same feeling as I was given here. I'm very confident that we will be back in the future, as my partner is looking into getting one for himself one day.
Thank you so much for everything!
If you are looking into getting a motorcycle, look no further! This is the place for you!

3 January 2026
Unprompted review
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Reply from vertumotorcycles.com

Good afternoon Sabina. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Professional

Professional, personal and helpful .
Couldn’t ask for a better service.
Even in any moments of difficulty, an attitude of “it’s not about having a problem, it’s about what you do when you have one” creates great customer experience.

23 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good morning, Chris .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Vertu Honda Grantham - recommended

Big thanks to Dave Atkin at Vertu Honda Grantham for sorting me out with a new Honda ADV350 scooter. He negociated a great deal involving a trade in and was extremely helpful throughout. I have bought bikes there before, used their parts annd service departments and have always found them professional and helpful.

23 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

a joy to deal with

Michael was a joy to deal with, made the whole transaction so effortless despite myself been at work and hard to reach, lovely little walk around video before purchase, would totally recommend

10 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Hassle free buying experience

19 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff, made the transaction easy and fast. Good customer service and a beautiful product. Thank you Ian & Adam

19 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good afternoon Dave. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Hi could not fault vertu from start to…

Hi could not fault vertu from start to finish steve brown went beyond can not thank him enough many thanks

16 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

First class service throughout the…

First class service throughout the whole purchasing process.
All the staff I dealt with were friendly and professional

15 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

I enquired about a second hand…

I enquired about a second hand motorcycle for sale . I got a response from Jonny at BMW Sunderland in sales and after a video of the bike and some info we done a deal . I would highly recommend this business .

12 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good afternoon, David . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

The staff were courteous and…

The staff were courteous and professional throughout the whole purchasing process. Any minor niggles were dealt with promptly.

9 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent response from first call to…

Excellent response from first call to delivery of my new bike. Great dealership.

4 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

From start to finish I felt very…

From start to finish I felt very comfortable dealing with this company. All the staff I had dealings with from reception to sales were kind courteous and very well informed. My bike was delivered to my home in perfect condition. I would recommend the company and their staff to anyone

10 December 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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