My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more
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I’ve been using Vertu Motorrad Sunderland for several years now, and every experience has been absolutely fantastic. The service is consistently first‑class — no pressure, no pushiness, just genuine support from people who clearly care about what they do. They always give you the time you need, and nothing is ever too much trouble. Any question you have, they’re right there with helpful, honest advice.
Steve has been my main point of contact throughout, and he’s been outstanding. Knowledgeable, friendly, and incredibly easy to deal with, he’s made every visit a pleasure. I can wholeheartedly and enthusiastically recommend both Vertu Motorrad and Steve — they truly set the standard for exceptional customer service.

Reply from vertumotorcycles.com
I spotted the Honda Goldwing on Sunday afternoon, reserved it and visited Grantham on the Monday morning to view it. I met Adam Corney, he knows everything about these bikes which was very reassuring, I traded in my Triumph Rocket 3. Thanks Adam for all your help and making it all go so smoothly

Reply from vertumotorcycles.com
I recently bought a brand new S1000R from this dealership, I had the pleasure of dealing with Stephen throughout. He was great from start to finish, making sure I was happy with everything without pressuring me at all. Gave me a great Part Ex deal and matched a deal from another BMW dealership on the S1000R. Throughly happy with the whole process, I never actually went to the dealership so communication was key and Stephen certainly kept me informed every step of the way.
Would certainly recommend this dealer… for the ride!

Reply from vertumotorcycles.com
purchased a lovely motorcycle from theses guy. couldn't have gone any better. The salesman Chris took me through the sale with utter professionalism. From start to finish. The bike was delivered on time and the driver Kevin went over the bike and showed me every thing i need to know including the paper work. Overall a fantastic experience. will defiantly deal with these guy again.

Reply from vertumotorcycles.com
Ian was very helpful & made the purchase procedure very easy Kept us informed all the way Was delivered on day promised Would definitely recommend Honda Gratham

Reply from vertumotorcycles.com
Communication and the service I to was good from start to Finnish. Steven was always help full.

Reply from vertumotorcycles.com
Excellent service, great people, would definitley recommend.

Reply from vertumotorcycles.com
Phoned and spoke to Michael ref a used R1250GS Adventure. Michael was professional, helpful and did a great deal. When I went to see the bike, there was some corrosion on the swingarm and diff that was not in keeping with the rest of the bike that was immaculate. They spoke to BMW and fought my case for getting it sorted and then installed it, making the bike perfect.
I really can’t express how brilliant all the staff were to deal with and based on my experience I would highly recommend them.

Reply from vertumotorcycles.com
Having moved up to the Northumberland area recently from the Manchester area I booked my Ducati Diavel in with Ducati Sunderland for it's first (minor) service. And I have to say I was very impressed with their customer service from start to finish.
Mick Clements' service team, and in particular Stu Turner who actually serviced my bike, really took care of me and my bike, keeping me informed every step of the way........and to put the icing on the cake it was returned looking like new.
Thanks Mick and Stu! You've done Ducati proud! Keep up the good work!

Reply from vertumotorcycles.com
Purchased an R1300GS through Vertu which was smooth and pleasant as a transaction, collected the bike as agreed with no issues at all, Robert couldn't be any more helpful, highly recommend the company.

Reply from vertumotorcycles.com
From start to finish Lewis was excellent working professionally and friendly to get me to a deal I was happy with. My bike was delivered as promised and in exactly the condition it was described as. I will definitely use these guys again.

Reply from vertumotorcycles.com
Nice guys very helpful they know their stuff easy to deal with would recomond them decent price as well

Reply from vertumotorcycles.com
Everything was so easy .Great customer service .

Reply from vertumotorcycles.com
The sales team were excellent from start to finish and the bike was reasonably priced and was exactly as described when I went to look at it. A special thanks to Neil as he really could not have been more helpful.
All the best guys
Ed Wright.

Reply from vertumotorcycles.com
Bought my first bike from Vertu Stockton, the team were very knowledgeable, friendly and helped guide me through the process of owning my first ever vehicle.

Reply from vertumotorcycles.com
This is my 6th bike from Vertu Shipley since 2014. Richard is outstanding in his sales role, he has made every visit worthwhile and the bikes are not bad either!

Reply from vertumotorcycles.com
I recently had my new CBR650R delivered from Vertu Honda Stockton, and the whole experience was outstanding from start to finish. Luke, my salesman, was incredibly knowledgeable, friendly, and professional throughout the process.
He went above and beyond to make everything easy — even arranging for a Tail Tidier to be fitted before delivery. The bike arrived in perfect condition, and I couldn’t be happier! I’m looking forward to putting some miles on it once the weather improves.
I was so impressed with Luke and the entire team that I ended up buying a new bike for my wife from them as well. Their customer service really is first‑class.
Huge thanks to Luke and everyone at Vertu Honda Stockton – highly recommended!

Reply from vertumotorcycles.com
Having decided it was time to buy a different bike so I had something exciting to look forward to in 2026 I had been to several outlets and dealerships on the biking radar. Nearly all were helpful with some great offers but something was missing ! I found this at Vertu Stockton when I looked at the bikes available. The quality of the bikes available was above all other outlets and the friendly staff were great from the off. Any information I asked for was given. No pressure sales from the guys were excellent and the general feel was great. Thanks to Chris and the other guys for a great offer. I quickly decided on the bike I wanted and left a deposit not long after.
Cheers Alan

Reply from vertumotorcycles.com
Recently purchased an R1300 GS TE @ BMW Motorrad Sunderland.
Thank you to Barry, Rebecca, Mark and all staff involved in the part ex, sale, prep and delivery of the bike.

Reply from vertumotorcycles.com
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