Vertu Mini made the recent purchase of my car so seamless. I wasn't met with any pushy salesperson putting pressure on me, the whole experience was just so relaxed. Charlotte was amazing, very friendl... See more
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Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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I dealt with Sue McGlade at all stages of the buying process and she was excellent. She explained all the options clearly, showed me the vehicles that I was interested in and made sure that I made an... See more
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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We were made to feel welcome and valued. We were not rushed into making any decision about buying a new car. The person who was dealing with was very professional and explained the process in... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very easy process from start to…
A very easy process from start to finish. Internet search. Phone call and collect.
10 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the whole process was so easy and convenient from start to finish, from your initial search to collection. Making the journey as simple and straightforward as possible for our customers is exactly what we aim for.
We hope you’re enjoying your new car, and we look forward to assisting you again in the future.
Kind regards,
Keith
Excellent service by Sue McGlade
I dealt with Sue McGlade at all stages of the buying process and she was excellent. She explained all the options clearly, showed me the vehicles that I was interested in and made sure that I made an informed choice. She managed all stages of the process very efficiently in a very pleasant and professional manner.
4 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for sharing your experience. It’s great to hear how well Sue supported you throughout the entire process — from clearly explaining your options to helping you compare vehicles and make an informed choice. Her professional, friendly and efficient approach clearly made a real difference.
Many thanks,
Chloe
Amazing service!
Vertu Mini made the recent purchase of my car so seamless. I wasn't met with any pushy salesperson putting pressure on me, the whole experience was just so relaxed. Charlotte was amazing, very friendly, professional and knowlegeable. She guided me through the whole process and was extremely helpful throughout. I would certainly recommend Vertu without any hesitation. Thank you, I absolutely love my new Mini Countryman.
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Judith,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that your experience with Vertu MINI Durham was so seamless and relaxed – that’s exactly what we aim for. It’s great to know Charlotte made such a positive impression; she’ll be thrilled to hear your kind words about her friendly, professional and knowledgeable approach.
Congratulations on your new MINI Countryman – a fantastic choice! We’re so pleased you love it.
Thank you again for your recommendation, it really does mean a lot to us. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry
We were made to feel welcome and…
We were made to feel welcome and valued. We were not rushed into making any decision about buying a new car. The person who was dealing with was very professional and explained the process in detail which was very helpful.
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning,
Thank you for your review. It’s great to hear that you felt welcome and valued, with no pressure to make a decision. We’re pleased the team provided a professional experience and explained everything clearly to help you feel confident throughout the process.
Kind regards,
Dean
Excellent communication and attentive…
Excellent communication and attentive nature of the staff at Vertu Honda Durham
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Paul,
Thank you for your feedback. It’s great to hear you experienced excellent communication and an attentive approach from the team, making your visit such a positive one.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Leon was extremely helpful and made…
Leon was extremely helpful and made change of car an easy process for us
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.
Your kind words are truly appreciated
Informative & easy to sort something I…
Informative & easy to sort something I wanted
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Mark
Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.
Your comments are truly appreciated.
Excellent customer service from Ellie…
Excellent customer service from Ellie and Jack. Would strongly recommend this dealership.
20 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Paul
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Ford puma vertu durham salesman Leon Smith
We decided to go with vertu motors durham for the new car and we are glad we did from start to finish Leon was absolutely brilliant he is very good and professional at what he does he kept us updated all the way from start to finish , all the other staff are friendly and helpful also I would highly recommend Leon and vertu motors Durham process was quick and easy
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Paul,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that choosing Vertu BMW Durham for your new car was the right decision for you.
It’s wonderful to know that Leon provided such brilliant support throughout, keeping you fully updated from start to finish with a professional and helpful approach. He’ll be thrilled to read your kind words. We’re also pleased to hear that the wider team made you feel welcome and supported along the way.
Your recommendation means a great deal to us, and we’re so glad the process was quick and easy for you.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Exceptional service from Mani and…
Exceptional service from Mani and Stephen at Vertu Honda Durham.
Their care and consideration was greatly appreciated. Nothing was too much bother for them.
Many thanks to all the staff.
Would highly recommend them.
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mani, Stephen and the team. We hope to see you again soon. Happy motoring, Selina
Fred Gressmann
Staff were warm, helpful and knowledgeable.
Liam took time and patience taking me through the controls etc.
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team were warm, helpful, and knowledgeable throughout your visit. It’s especially great to know that Liam took the time and showed patience in guiding you through the controls — that attention really helps build confidence with a new car.
Your kind words are truly appreciated.
Kind regards
Dawn
Andrew! The man to go to…
After having a negative experience with my local branch, the professionalism, politeness, and customer service that Andrew provided completely changed my experience with BMW. He made the whole process so smooth and reassuring that I was more than willing to travel nearly 300 miles there and back to collect a car from Vertu BMW Durham.
Hats off to Andrew for truly going the extra mile to make sure I was looked after every step of the way. As this was my first BMW, the experience was incredibly important to me, and I can honestly say I wouldn’t have changed a thing.
A huge thank you to Andrew — I’ll definitely be returning in the future.
13 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Jake,
Thank you for your fantastic and detailed review. It’s great to hear that Andrew completely turned your experience around and provided such a high level of professionalism, reassurance, and customer care throughout. Travelling such a long distance really highlights the impact he had, and it’s fantastic to know everything went so smoothly for your first BMW purchase.
Your kind words will mean a great deal to Andrew, and we really appreciate your trust and recommendation. We look forward to welcoming you back in the future.
Kind regards,
Dean
Outstanding customer service
Great customer service, the young man, Liam who dealt with us was patient, helpful, knowledgable and provided the information we needed to make a decision to buy the car. We now have the car, looks great and drives brilliantly, love it. Liam showed us what we needed to know to get us on the move and the car was ready on time and looked absolutely great. Its been a pleasure dealing with Vertu Durham and we now have Service plan with them.
12 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Anthony,
Thank you for your fantastic review. It’s great to hear that Liam provided such patient, helpful, and knowledgeable support, giving you all the information you needed to make the right decision.
We’re delighted you’re enjoying your new car and that everything was ready on time and presented perfectly. It’s also great to know you’ve chosen a service plan with us — we really appreciate your continued trust.
Kind regards,
Dean
Unparalleled service and customer focus
We’ve used VERTU BMW for 18 years, and bought 8 cars from them, and their standard of excellence and customer focus continues unparalleled. Jon Caine was everything one could hope for when purchasing a new car: personable, customer focused, and professional. If you want a first class service from a dedicated team, from Will the manager, to the administration staff, then Vertu BMW is the company for you. Unreservedly recommended and ⭐️⭐️⭐️⭐️⭐️
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.
Many thanks,
Chloe
Brilliant customer care and service
Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this place and will definitely be back.
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle
Great customer service
Very quick and efficient process. The salesman that dealt with me was great throughout the whole process. Can’t thank Nick enough.
26 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Alex,
Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.
Kind regards,
Dean
Durham Vertu Garage
Jon from Durham Vertu garage was extremely helpful whilst choosing my car. There was no sales pressure ,Jon provided space to think clearly about my choice and ask questions. He made the process easy and straight forward.
26 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that Jon at Vertu Durham was so helpful during your car‑buying journey. It’s great to know you felt no sales pressure and were given the time and space to think through your options and ask questions. We’re pleased Jon was able to make the process easy and straightforward for you.
Your comments are truly appreciated.
Kind regards
Dawn
BMW Durham - Excellent sales team
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was my turn. Will the sales manager kept me fully informed once car was on site so collection could be arranged.
Very positive experience.
18 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Claire,
Thank you for sharing your experience with us. It’s great to hear that the team at BMW Durham provided excellent service from start to finish, and that Nick and Gaz both looked after you so well with each purchase. I’m also pleased Will kept you fully informed so collection could be easily arranged. Congratulations on your two new BMWs, and thank you for choosing us.
Kind regards,
Dean
he was very welcoming very nice help me…
he was very welcoming very nice help me out no problem picking the new car up and showing me how to switch my app over to the new car
24 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your feedback. We’re pleased to hear that you were made to feel very welcome and that the team member was happy to help when collecting your new car, including taking the time to show you how to transfer and use the app. It’s great to know everything was handled smoothly and without any issues.
Kind regards,
Matthew
Love my new car
Helpful staff who were able to sort out any problems that arose
20 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Susan,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team helpful and that they were able to resolve any issues that arose during your visit.
Providing supportive and effective customer service is very important to us, so your comments are greatly appreciated and will be shared with the team at BMW Durham. Thank you again for choosing us.
Kind regards,
Liza
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