Customer Service is exceptional. Stress free purchase with lots of helpful information. Well looked after without any sales pressure. Very happy with my choice of car and it’s a dream to drive.
Company replied
Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... See more
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Dave Hutchison and Martin Turnbull were extremely helpful, as we are not very technical they helped us enormously. The showroom was very well set out and the facilities were excellent
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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New 'used' car!
I have just taken possession of my new, used car, a 3series Msport Touring, the fourth I have owned. A really good car for my lifestyle.
I enjoyed excellent service facilitating the purchase which was completed very swiftly and professionally by Jon Cain both via email and in person.
I had cause to phone this morning, the day after purchase, with a query. Jon responded immediately, spoke to a technician and got back to me with a resolution inside 10 minutes. Great customer service. Much appreciated.
22 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Chris,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 3 Series M Sport Touring — it sounds like a great fit for your lifestyle.
It’s wonderful to know that Jon Cain provided excellent service throughout your purchase, making the process swift and professional both online and in person. We’re especially pleased to hear that he was so responsive when you had a query after collection, resolving it quickly and efficiently with the help of the technical team.
Providing that level of ongoing support is incredibly important to us, so your feedback means a great deal. We’ll be sure to pass your kind words on to Jon.
If you ever need anything further, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Liam was very helpful and explained the process superbly
Liam was very helpful and explained the process
17 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi John,
Thank you for your fantastic 5-star review!
We’re delighted to hear Liam was so helpful and took the time to clearly explain the process for you.
We really appreciate your feedback and hope to welcome you back to Vertu BMW Durham again soon.
Kind regards,
Kerry
Morgan was extremely helpful and…
Morgan was extremely helpful and pleasent to talk to, he advised us of every step of the process and then explained everything in regards to everything so we understood. I would very much encourange everyone to go to the ford garage at durham for thier friendly service.
16 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for taking the time to share your experience. We’re delighted to hear that Morgan was so helpful and pleasant to deal with, guiding you through each step and making everything easy to understand. Your recommendation means a great deal, and it’s wonderful to know you found the service at our Durham Ford dealership so friendly.
Many thanks,
Chloe
It was a relaxed and friendly…
It was a relaxed and friendly environment; Liam and Kieran were patient and helpful and made the purchase transition smooth and I would highly recommend this garage is your looking for a car and never thought you’d be a BMW driver like I did ha!
11 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for sharing your experience. It’s wonderful to hear that you found the environment relaxed and welcoming, and that Liam and Kieran were patient and helpful throughout. We’re delighted the transition into your new car was so smooth — and even more delighted to hear you’re now a proud BMW driver. Your recommendation means a great deal.
Many thanks,
Chloe
A very easy process from start to…
A very easy process from start to finish. Internet search. Phone call and collect.
10 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the whole process was so easy and convenient from start to finish, from your initial search to collection. Making the journey as simple and straightforward as possible for our customers is exactly what we aim for.
We hope you’re enjoying your new car, and we look forward to assisting you again in the future.
Kind regards,
Keith
Excellent service by Sue McGlade
I dealt with Sue McGlade at all stages of the buying process and she was excellent. She explained all the options clearly, showed me the vehicles that I was interested in and made sure that I made an informed choice. She managed all stages of the process very efficiently in a very pleasant and professional manner.
4 June 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for sharing your experience. It’s great to hear how well Sue supported you throughout the entire process — from clearly explaining your options to helping you compare vehicles and make an informed choice. Her professional, friendly and efficient approach clearly made a real difference.
Many thanks,
Chloe
Amazing service!
Vertu Mini made the recent purchase of my car so seamless. I wasn't met with any pushy salesperson putting pressure on me, the whole experience was just so relaxed. Charlotte was amazing, very friendly, professional and knowlegeable. She guided me through the whole process and was extremely helpful throughout. I would certainly recommend Vertu without any hesitation. Thank you, I absolutely love my new Mini Countryman.
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Judith,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that your experience with Vertu MINI Durham was so seamless and relaxed – that’s exactly what we aim for. It’s great to know Charlotte made such a positive impression; she’ll be thrilled to hear your kind words about her friendly, professional and knowledgeable approach.
Congratulations on your new MINI Countryman – a fantastic choice! We’re so pleased you love it.
Thank you again for your recommendation, it really does mean a lot to us. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry
We were made to feel welcome and…
We were made to feel welcome and valued. We were not rushed into making any decision about buying a new car. The person who was dealing with was very professional and explained the process in detail which was very helpful.
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning,
Thank you for your review. It’s great to hear that you felt welcome and valued, with no pressure to make a decision. We’re pleased the team provided a professional experience and explained everything clearly to help you feel confident throughout the process.
Kind regards,
Dean
Excellent communication and attentive…
Excellent communication and attentive nature of the staff at Vertu Honda Durham
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Paul,
Thank you for your feedback. It’s great to hear you experienced excellent communication and an attentive approach from the team, making your visit such a positive one.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Leon was extremely helpful and made…
Leon was extremely helpful and made change of car an easy process for us
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.
Your kind words are truly appreciated
Informative & easy to sort something I…
Informative & easy to sort something I wanted
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Mark
Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.
Your comments are truly appreciated.
Excellent customer service from Ellie…
Excellent customer service from Ellie and Jack. Would strongly recommend this dealership.
20 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Paul
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Ford puma vertu durham salesman Leon Smith
We decided to go with vertu motors durham for the new car and we are glad we did from start to finish Leon was absolutely brilliant he is very good and professional at what he does he kept us updated all the way from start to finish , all the other staff are friendly and helpful also I would highly recommend Leon and vertu motors Durham process was quick and easy
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Paul,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that choosing Vertu BMW Durham for your new car was the right decision for you.
It’s wonderful to know that Leon provided such brilliant support throughout, keeping you fully updated from start to finish with a professional and helpful approach. He’ll be thrilled to read your kind words. We’re also pleased to hear that the wider team made you feel welcome and supported along the way.
Your recommendation means a great deal to us, and we’re so glad the process was quick and easy for you.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Exceptional service from Mani and…
Exceptional service from Mani and Stephen at Vertu Honda Durham.
Their care and consideration was greatly appreciated. Nothing was too much bother for them.
Many thanks to all the staff.
Would highly recommend them.
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mani, Stephen and the team. We hope to see you again soon. Happy motoring, Selina
Fred Gressmann
Staff were warm, helpful and knowledgeable.
Liam took time and patience taking me through the controls etc.
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team were warm, helpful, and knowledgeable throughout your visit. It’s especially great to know that Liam took the time and showed patience in guiding you through the controls — that attention really helps build confidence with a new car.
Your kind words are truly appreciated.
Kind regards
Dawn
Andrew! The man to go to…
After having a negative experience with my local branch, the professionalism, politeness, and customer service that Andrew provided completely changed my experience with BMW. He made the whole process so smooth and reassuring that I was more than willing to travel nearly 300 miles there and back to collect a car from Vertu BMW Durham.
Hats off to Andrew for truly going the extra mile to make sure I was looked after every step of the way. As this was my first BMW, the experience was incredibly important to me, and I can honestly say I wouldn’t have changed a thing.
A huge thank you to Andrew — I’ll definitely be returning in the future.
13 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Jake,
Thank you for your fantastic and detailed review. It’s great to hear that Andrew completely turned your experience around and provided such a high level of professionalism, reassurance, and customer care throughout. Travelling such a long distance really highlights the impact he had, and it’s fantastic to know everything went so smoothly for your first BMW purchase.
Your kind words will mean a great deal to Andrew, and we really appreciate your trust and recommendation. We look forward to welcoming you back in the future.
Kind regards,
Dean
Outstanding customer service
Great customer service, the young man, Liam who dealt with us was patient, helpful, knowledgable and provided the information we needed to make a decision to buy the car. We now have the car, looks great and drives brilliantly, love it. Liam showed us what we needed to know to get us on the move and the car was ready on time and looked absolutely great. Its been a pleasure dealing with Vertu Durham and we now have Service plan with them.
12 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Anthony,
Thank you for your fantastic review. It’s great to hear that Liam provided such patient, helpful, and knowledgeable support, giving you all the information you needed to make the right decision.
We’re delighted you’re enjoying your new car and that everything was ready on time and presented perfectly. It’s also great to know you’ve chosen a service plan with us — we really appreciate your continued trust.
Kind regards,
Dean
Unparalleled service and customer focus
We’ve used VERTU BMW for 18 years, and bought 8 cars from them, and their standard of excellence and customer focus continues unparalleled. Jon Caine was everything one could hope for when purchasing a new car: personable, customer focused, and professional. If you want a first class service from a dedicated team, from Will the manager, to the administration staff, then Vertu BMW is the company for you. Unreservedly recommended and ⭐️⭐️⭐️⭐️⭐️
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.
Many thanks,
Chloe
Brilliant customer care and service
Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this place and will definitely be back.
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle
Great customer service
Very quick and efficient process. The salesman that dealt with me was great throughout the whole process. Can’t thank Nick enough.
26 April 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Alex,
Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.
Kind regards,
Dean
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