Customer Service is exceptional. Stress free purchase with lots of helpful information. Well looked after without any sales pressure. Very happy with my choice of car and it’s a dream to drive.
Company replied
Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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See what reviewers are saying
Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... See more
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Dave Hutchison and Martin Turnbull were extremely helpful, as we are not very technical they helped us enormously. The showroom was very well set out and the facilities were excellent
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
My wife wanted to go back to driving a…
My wife wanted to go back to driving a mini and therefore we went to look at a racing green mini at Vertu Mini in Durham. Christian our sales advisor was amazing in every way. The communication from the very start was outstanding and the process of part exchanging her car was seamless. Christian also informed us that should we have any issues with the car in the future then he would always be available to assist. Thank you Christian and thank you. Vertu Mini 🙏🏼
2 February 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for sharing such a thoughtful review. It’s wonderful to hear how much your wife was looking forward to returning to a MINI, and I’m delighted that the team at Vertu MINI Durham helped make that experience special.
Christian will be thrilled to know his communication, support, and guidance made the process seamless for you both. His commitment to being there should you ever need assistance in the future really reflects the level of care he strives to provide.
Thank you again for choosing Vertu MINI and for taking the time to share your experience.
Kind regards,
Matthew.
Amazing Experience
Recently purchased a vehicle from this dealership and it was a great, easy experience.
Salesperson Jon Cain was very helpful and professional.
30 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning, Thank you for taking the time to share your feedback. We’re really pleased to hear that your vehicle purchase was such a great and easy experience. It’s wonderful to know that Jon Cain looked after you with his helpful and professional approach — he’ll be delighted to hear your comments.
We truly appreciate your review and hope you enjoy your new car. Kind regards, Kerry
Excellent service from all the staff at Vertu Durham
From start to finish we were looked after. Special thanks to Andy Nichols, who guided us through the process of looking for and buying our brand new car.
28 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellence Achieved
Excellent friendly and professional service from my first enquiry to the handover of the vehicles keys. I was made to feel a valued client, and this is by far the finest Dealership I have purchased a vehicle from. Special thanks to Sales Executive, Andrew Nichols who went above and beyond during the sales process. I would strongly recommend Vertu BMW Durham.
26 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Professional
Friendly, professional and seamless experience given to us by the company, and we were so impressed
26 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
A great experience
The sales person Andrea made this experience great, buying a new car can be hard work but she made sure it wasn’t, helpful from the first contact to handover. I would normally avoid main dealers but I would definitely recommend this dealership.
23 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Andrea was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very helpful sales representative and…
Very helpful sales representative and manager, did not rush me and the wife. Answered all our questions, and advised on issues we had about different cars, result a great car and good deal.
22 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Long distance purchase so relied on…
Long distance purchase so relied on honesty from salesman Nick. He was true to his word and organised everything asked for. Car prepared properly and ready to go. A refreshing change, well done indeed!
22 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Kenny. Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great customer care from our initial…
Great customer care from our initial call to picking up our new car. Tom was super helpful, knowledgable and friendly.
20 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Lou. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent Customer Service.
Excellent Customer Service.
Great communication.
Constant update on procedures and process from initial enquiry to picking up the vehicle.
Friendly and informative staff.
20 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Vertu motors Durham are superb
Vertu motors Durham are the most professional and helpful dealership that I have EVER I have ever encountered !!!
My representative was Jack, who both demonstrated and eventually sold me my new mini, was nothing short of SUPERB
Nothing was too much trouble and everything was explained before I was permitted to drive off with my new Mini Cooper on 15th January 2026. I would not hesitate to recommend both Vertu Durham and Jack for their help and professionalism
15 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great experience from start to finish
Great experience from start to finish
Picked my car online. Finance arranged quickly
Car delivered to Leeds within a few days love my car.
Thank you
1 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great personal treatment
Great personal treatment. Car delivered to high expectations.
23 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Fabulous experience
Fabulous experience . Quick and easy . Owen and Liam exceeded all expectation and found the perfect car.
2 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Alex. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Nice people and nice cars.
From start to end a friendly informative time with Nick and really nice experience when you are probably spending the most amount of your hard earned cash after a house purchase.
2 January 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning John. Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Outstanding service
We had an outstanding experience from start to finish. The team, especially Gursavik, was professional and took the time to explain every detail. We never felt any pressure to accept an offer. Everything was handled quickly and efficiently. We would not hesitate to recommend this dealership.
29 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Gursavik was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
A first class service
A first class service. Great friendly staff especially from Sue the mobility salesperson. Can’t fault the staff and I would definitely recommend them to anyone. I will also be returning to them for my next purchase
29 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Quick and Easy
Quick and Easy, wonderful staff, extremely helpful, would recommend
22 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent customer service
Excellent customer service. Andrew and his team were understanding about our needs and requirements.
19 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Very polite welcoming staff well…
Very polite welcoming staff well informed and updated during my experience overall excellent service
18 December 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
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