Genuine 10/10 service from Kyle & Mathew at Vertu Sunderland, tailored the deal perfectly to my needs on my new BMW X5. These guys covered everything from top to bottom to make sure everything was... See more
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Location
Switch locationBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... See more
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Staff were lovely especially Paul Thompson who was very patient i havnt had an automatic car before and he explained everything perfectly.
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I had an excellent experience dealing with Matthew at Vertu BMW Sunderland. He was friendly, professional and knowledgeable throughout the whole process. His communication was clear, he kept me update... See more
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Company details
About Vertu Motors - BMW Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 9408
4.6
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very friendly and helpful and no…
Very friendly and helpful and no pressure to buy
4 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for taking the time to leave your feedback. I’m really pleased to hear that you found the experience friendly, helpful, and completely pressure‑free. We always aim to make customers feel comfortable and supported, so it’s great to know this came across during your visit.
Kind regards,
Matthew
I walked into the sales room without an…
I walked into the sales room without an appointment, I was allocated Josh and made to feel very welcome. I had already seen quite a few cars at other salesrooms, and was a bit overwhelmed and disillusioned. I knew what I wanted in my new car but salespeople kept trying to redirect me to what they had available. Josh asked me what I wanted, then worked through stuff I did not want or need. We whittled it down until we had MY car. I absolutely recommend Vertu Sunderland and specifically Josh.
14 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Christine,
Thank you for leaving such a wonderful 5‑star review. We're delighted to hear that you felt welcomed from the moment you walked into the showroom, especially as you hadn’t booked an appointment. It’s great to know that Josh took the time to listen to exactly what you wanted — and equally what you didn’t — helping you narrow everything down until you found the car that was truly right for you.
We’re so pleased that this experience restored your confidence after feeling overwhelmed elsewhere. Your recommendation means a great deal to both Josh and the team at Vertu BMW Sunderland.
Thank you again for your lovely feedback, and we hope you enjoy every moment in your new car.
Kind regards,
Liza
Excellent customer service nothing was…
Excellent customer service nothing was any bother to them, very friendly
3 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Mrs Chalk,
Thank you for leaving us a wonderful 5‑star review. We’re delighted to hear that you received excellent customer service from the team at BMW Sunderland. It’s great to know that nothing was too much trouble and that you found everyone to be very friendly.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Liza
I think the company is brilliant…and very friendly
I think the company is brilliant explain every thing very quick at paperwork and very friendly indeed can't thank the company enough really helpful at every thing
27 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Diane,
Thank you for the wonderful 5‑star review. It’s great to hear you found the team so friendly, helpful and clear with everything, and that the whole process was handled quickly for you. They’ll be delighted with your kind words.
Kind regards,
Kerry
“Approved used” seems to mean nothing
“Approved used” seems to mean nothing.
I bought an approved used BMW, when the car engine failed, it transpired that the car does not have full service history.
The result, either keep the car, or they buy it back just above the trade in value.
BMWs customer service response is that it’s not anything to do with them! BMW say it’s down to the dealership…. Yes, the ones who messed up.
They screwed up selling the car and the expect me to stomach any costs involved in replacing it.
1 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
We understand your frustration and working to find an amicable solution. We are committed to minimising any inconvenience, have thus far covered any direct costs, and are optimistic of a positive outcome to your concern.
Jeff Aynsley
Head Of Business
Excellent customer service from…
Excellent customer service from Katherine. Very knowledgeable on Mini Aceman and answered all questions I had on electric vehicle.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that Katherine provided excellent customer service and was able to answer all your questions about the MINI Aceman and electric vehicles. Your comments mean a great deal, and I’ll be sure to share them with her and the team.
Kind regards,
Matthew
Excellent experience of buying a new car
Chris explained how the car worked and introduced me to the dashboard & the apps involved. He also paired my phone & sorted out what was needed to drive the car.
A bottle of Prosecco was provided and rubber mat guards.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Jo,
Thank you for your lovely 5‑star review. We’re delighted to hear that Chris supported you so well during your handover, taking the time to explain the car’s features, apps and dashboard, and even helping to pair your phone so everything was ready to go. It’s great to know the added touches — like the Prosecco and rubber mats — made the experience even more enjoyable.
We really appreciate your feedback and hope you enjoy every moment in your new BMW.
Kind regards,
Liza
Super Vertu BMW
A fab showroom with lots of knowledgeable and attentive staff. My wife and I were treated with great respect. We were even presented with a bottle of wine to celebrate our new 'Beemer'. (when we got home of course). Thanks for everything. Chris
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Paul,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you and your wife had such a great experience at BMW Sunderland. It’s wonderful to know the team were knowledgeable, attentive and made you both feel so respected throughout your visit. We’re also glad you enjoyed the celebratory bottle of wine — the perfect way to welcome your new BMW once you got home!
Thank you again for your kind words and for choosing us.
Kind regards,
Liza
Great Service from Kathryn
Kathryn is friendly, professional and knowledgeable
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Ian,
Thank you for your 5‑star review. We’re delighted to hear that Kathryn provided friendly, professional and knowledgeable service. She’ll be thrilled with your feedback.
Kind regards,
Liza
One word.... Delighted
Overall experience was fabulous.
The customer care and communication was spot on.
From the receptionists to Paul the sales manager to the business manager
Delighted with my new car!
14 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Paul,
Thank you so much for the fantastic 5‑star review. It’s wonderful to hear that your overall experience was fabulous and that our customer care and communication hit the mark throughout.
Your kind words about our reception team, Paul our Sales Manager, and our Business Manager mean a great deal — they’ll be thrilled to know they helped make the process so smooth.
We’re delighted you’re enjoying your new car and truly appreciate you choosing BMW Sunderland. Kind regards, Kerry
Super efficient and trustworthy
18 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Maxx,
Thank you for leaving this review. We are pleased to hear that you found the service super efficient and trustworthy. Your feedback is appreciated.
Kind regards,
Danielle
Reply from Vertu Motors - BMW Sunderland
Hi Steven
Thank you for your lovely feedback. We're really pleased to hear you found the staff friendly and knowledgeable. Your comments are truly appreciated.
Kind regards
Dawn
Professional service and a pleasure to…
Professional service and a pleasure to visit and have a chat about our new car, and to deal with an exceptional dealership.
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. I’m really pleased to hear you enjoyed visiting the dealership and received such professional service. It’s great to know the team made discussing and choosing your new car a pleasure. We truly appreciate your kind words.
Kind regards,
Keith
Been in today to have a Starter Motor…
Been in today to have a Starter Motor replaced, my experience has been brilliant from start to finish.
Thank you to Tia, Gemma, Lauren and your Colleagues for excellent Customer Service today.
11 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Kevin,
Thank you for your brilliant 5‑star review! We’re delighted to hear that your experience at BMW Sunderland was excellent from start to finish. It’s great to know that Tia, Gemma, Lauren and the rest of the team provided such outstanding customer service while your starter motor was being replaced.
We really appreciate you taking the time to share your feedback — it means a lot to the team.
Kind regards,
Liza
Fantastic experience
Fantastic experience, from all staff at BMW Sunderland. Talked me through everything , no pressure at all.
Thanks to Ashley for all your help before and after sales.
5 February 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for sharing your fantastic experience. We’re so pleased to hear that the team at BMW Sunderland made everything clear and pressure‑free for you. Ashley will be delighted to know how much you appreciated her support both before and after your purchase.
Kind regards,
Chloe
Enjoyable new car experience with Vertu
Very well looked after by Vertu Sunderland. Picked up my new car yesterday and very pleased with the overall experience, Chris who looked after my sales process is very knowledgeable.
I also enquired about a service plan and Chris sorted me a great deal on a monthly plan.
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning, William.
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
3rd BMW from here.......👍
I walked into the dealership and I was greeted with a smile a hello and an offer of a coffee, good start. Very friendly and relaxed atmosphere.
From start to finish Nicki Kyle and Martin and the team made the buying process very easy, explaining about the brand and offers available with no pressure and time to think.
Once my decision was made the process was very smooth from the car order to handover and drive away, a real pleasure.
Thankyou. Graham.
30 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon, Thank you for sharing your feedback, Graham. We’re really pleased to hear that you were welcomed so warmly and that the friendly, relaxed atmosphere set the tone for your visit. It’s great to know that Nicki, Kyle, Martin and the team made the whole process easy, informative and completely pressure‑free.
We’re delighted that everything from ordering your car to handover and drive‑away went so smoothly.
Thank you again for your kind words — they’re truly appreciated. Kind regards, Kerry
Great service
Great service, advice and communication from all sales staff.
Excellent on all levels including site right down to coffee and wcs
Highly recommended
22 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Darren. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kind regards, Dean
Kathryn was fantastic and we love the…
Kathryn was fantastic and we love the car. Would highly recommend Vertu
16 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Evie. Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Josh Winter
We were welcomed in by Josh Winter, instead of rushing us around the cars, he checked if we had time, then offered us refreshments. We sat and chatted about our requirements and Josh advised us about the best choices, in a considerate manner. We purchased a vehicle and would go back to Vertu, and definitely ask for Josh!
5 January 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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