Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
Company replied
Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... See more
Company replied
Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provid... See more
Company replied
Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Bit of a shambles all round
Poor communication
Not returning calls
Car not ready on collection day
Despite several requests they have been unable to provide details of the car service they promised would be undertaken
17 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Please do contact me directly on sheldon.cockburn@vertumotors.com, so we can discuss this further and resolve the issues to your satisfaction. Kind regards, Sheldon Cockburn - General Manager.
Vertu BMW Teessid was brilliant and…
Vertu BMW Teessid was brilliant and helpful throughout the whole customer journey. I purchased an BMW X1, really nice car.
25 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that the team at Vertu BMW Teesside were so helpful throughout your customer journey and made your experience such a positive one.
It’s great to know that you’re pleased with your BMW X1—we hope you enjoy every mile.
Kind regards,
Matthew
Ethan was really helpful throughout the…
Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured into making a decision or like I was just being pushed into a sale, which I really appreciated. He was friendly, approachable and always happy to answer any questions I had, making the whole experience a lot easier and more enjoyable
24 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful review.
We are delighted to hear that Ethan provided such a positive experience throughout your car-buying journey at Vertu Teesside. It's fantastic to know that he made you feel comfortable, supported, and well looked after from start to finish.
We're especially pleased to hear that you never felt pressured and that Ethan's friendly, approachable manner helped make the process easier and more enjoyable. Providing honest advice and ensuring our customers feel confident in their decisions is exactly what we strive for.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Ethan.
Kind regards,
Keith
Great experience with Vertu
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the cars and other services is to be commended. Because of this experience we are very confident we have made the right choice purchasing our beautiful new car with Vertu.
22 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful review.
We are delighted to hear that your car-buying experience was enjoyable and hassle-free. It's fantastic to know that Sean made you feel so welcome and provided such friendly and helpful service throughout.
We're especially pleased that Sean's knowledge and guidance gave you confidence in your decision and helped make the process so straightforward.
Thank you for choosing Vertu Motors. We hope you enjoy your beautiful new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Very professional
Very professional, charming young lady , makes a lovely cup of coffee
21 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Bob,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received such professional and friendly service during your visit to BMW Teesside.
We're especially pleased that our team member made such a positive impression and even treated you to a lovely cup of coffee! It's the little touches that can make all the difference, and we're glad you enjoyed your experience.
Thank you again for your kind feedback.
Kind regards,
Liza.
Great service ice
Richard is a genuinely nice man.
So helpful in everyway. From first choosing the car and answering all the questions we asked with professionalism.
Made everything easy for us.
Thank you
18 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Richard provided such a positive experience throughout your car-buying journey. From helping you choose the right vehicle to answering all of your questions with professionalism and care, it's fantastic to know that he made the process so easy and enjoyable for you.
Richard's friendly and approachable manner, combined with his commitment to delivering excellent customer service, truly reflects the standards we strive for. We will be sure to pass on your kind words, and we're certain he will be thrilled to receive your feedback.
Thank you once again for choosing us. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
Great service from Lauren and Lewis
Great service from Lauren and Lewis.
Fill experience was good. no heavy selling just perfect
Lauren is a assett to BMW
17 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your review. I’m really pleased to hear you had a great experience with Lauren and Lewis. It’s wonderful that everything felt easy, with no heavy selling — and I agree, Lauren sounds like a real asset to BMW. Many thanks, Chloe
Just purchased a BMW 840i Coupe
Just purchased an approved used BMW 840i Coupe from Vertu Teesside. Love the car already and the service from Max Harman and Sales Manager Lee was excellent. I wouldn't hesitate to recommend them.
15 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Peter,
Thank you for your fantastic 5-star review!
We’re delighted to hear you’re loving your BMW 840i Coupe and that Max and Lee provided such excellent service throughout your purchase. It’s great to know the team made the experience such a positive one.
We really appreciate your recommendation and hope you enjoy every mile in your new BMW.
Kind regards,
Kerry
Great Service
Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very friendly and asked what we were looking for. From that initial interaction with us his manner was professional, warm & polite. Made us feel very comfortable.
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Ethan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Friendly and understanding of your…
Friendly and understanding of your needs and requirements
9 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Stephen,
Thank you for your review. We're pleased to hear you found the team friendly and understanding of your needs and requirements. Providing a personalised experience is important to us, and we're glad this was reflected in your visit.
Kind regards,
Danielle
BMW X3 M50 purchase
Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provided great after sales service to obtain the missing key cards from the previous owner and then provided them to us. Good to see a strong focus on customer service.
23 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Alan,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience purchasing your BMW X3 from Vertu BMW Teesside. It’s great to know Sean’s knowledge and dedication helped make the process smooth, from preparing the vehicle for collection through to providing excellent aftersales support.
We’ll be sure to pass on your kind feedback to Sean. Thank you for recognising the team’s focus on customer service, and we hope you enjoy your new BMW.
Kind regards,
Kerry
First BMW Purchase
Great sales executive, swift asking process, very friendly and approachable staff in the showroom. Business manager came to introduce himself which was a nice touch.
8 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that you experienced such a smooth and efficient process, supported by a friendly and approachable team throughout.
It’s great to know that your Sales Executive provided excellent service and that the Business Manager taking the time to introduce themselves added a personal touch to your visit.
Kind regards,
Matthew
Amazing service from Matthew very…
Amazing service from Matthew very helpful, obliging will certainly recommend
3 July 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that Matthew provided such amazing service and was so helpful and accommodating throughout your experience.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Kerry
I have never driven a full electric car…
I have never driven a full electric car before and was a bit nervous but Andy at the Stockton branch was so lovely with me he made me feel relaxed and took me for a test drive in a car that he had approved to us and myself and my partner absolutely love the car but we wanted the one with Panasonic roof . Rang him to say there was one in a vertu garage down in Nottingham which he arranged for it to come to Stockton for us We love it can I just say a Big Thankyou to Andy and the staff we will definitely be coming back for our next car x
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful feedback. We’re delighted to hear that Andy helped put you at ease as you explored your first fully electric car and that both you and your partner had such a positive experience.
It’s fantastic to know that Andy took the time to find exactly the right car for you, arranging for the vehicle with the panoramic roof to be brought up from Nottingham to Stockton. We’re thrilled that you love your new car and that the team made the whole process so enjoyable and stress-free.
Thank you for your kind words, and we look forward to welcoming you back when it’s time for your next car.
Kind regards,
Matthew
Purchased my dream M4 from here.
Purchased my dream M4 from here.
Sam was brilliant, really professional and tailored the sale to suit my needs.
Would recommend.
30 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Jo at Nissan vertu Stockton sorted my…
Jo at Nissan vertu Stockton sorted my new car out for me , she was so lovely and helpful I would recommend Jo when looking at purchasing a new car at this branch , she went out of her way to sort things out for me when things didn’t go to plan , ( no fault of hers )
27 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Joanne,
Thank you for your wonderful feedback.
We’re delighted to hear Jo provided such helpful and supportive service, especially in ensuring everything was sorted for you when things didn’t go to plan. It’s great to know she made such a positive impression.
We really appreciate your recommendation.
Kind regards,
Danielle
Getting me into the car I desired
Lauren was really helpful in getting me into the car I wanted. Reception and other sales staff were very welcoming. Great handover experience.
17 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Paul,
Thank you for taking the time to leave such a fantastic 5-star review!
I’m really pleased to hear that Lauren was able to help you find the perfect car and that the whole team made you feel welcome from the moment you arrived. It’s great to know that the handover experience stood out as well — we always aim to make that moment as smooth and enjoyable as possible.
I’ll be sure to pass on your kind words to Lauren and the wider team at BMW Teesside.
We hope you’re enjoying your new car, and if there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Zain and Maddie at Mini Teeside are…
Zain and Maddie at Mini Teeside are absolutely brilliant. Thank you so much for helping me choose the right mini.
16 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your lovely review. We’re delighted to hear that Zain and Maddie were able to help you find the right MINI. Your kind words mean a lot to the team.
Many thanks,
Chloe
Excellent service from start to…
Excellent service from start to collecting our new car
Lovely staff all very helpful
Especially Lee
We love our new Honda it’s perfect
Thank you for everything
16 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Lee and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn
Great service from start to finish
Great service from start to finish. The team communicated really well throughout my car purchase. Handover was smooth and informative. Really pleased.
15 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Sean,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with clear communication throughout and a smooth, informative handover. We’re delighted you’re so pleased.
Kind regards,
Dean
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