Matthew and the team went above and beyond to ensure we had our car on the day arranged. Honda portal is not the easiest to navigate, if you are not completely comfortable with using such sites . Woul... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Emma Embleton at Stockton provided excellent customer experience both during the sale & with after sales support. The car had been prepared & checked ready to drive off when I arrived from Brighton.... See more
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I would like to thank Emma Embleton and staff for the professional friendly and efficient service. The purchase of the BMW X3 ND25CMK was handled well from start to finish. I would recommend new custo... See more
Company replied
Luke was professional yet friendly, made the process fast and straight forward and kept me updated throughout. Would recommend and would use again. Great service. Thank you.
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.7
Excellent
209 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Streamlined purchase experience. Regular delivery updates. Minor delivery delay but a full explanation and justification provided. Handover day was effortless as the paperwork etc had been completed earlier. Sales executive cannot be praised enough. It's for these reasons that I keep returning to Vertu Teesside BMW.
8 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Mark,
Thank you for your review. It’s great to hear the purchase experience was so streamlined, with clear updates throughout and a smooth handover. We’re also pleased that the communication around the delay kept everything transparent. Your continued loyalty really means a lot to us.
Kind regards,
Dean
Excellent
Excellent service and advice from Louis at Teesside. Very happy overall, thank you
8 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon,
Thank you for your review. It’s great to hear you received excellent service and advice from Louis, and that you’re very happy overall.
Kind regards,
Dean
Has brilliant experience from start to…
Has brilliant experience from start to finish.
Zain for perfect sales rep one can ask for. He was very patient, accommodating and kept everything factual.
6 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Sonal,
Thank you for your review. It’s great to hear you had such a brilliant experience from start to finish, and that Zain provided patient, accommodating, and clear support throughout. Your feedback will mean a lot to him.
Kind regards,
Dean
Great communication
Great communication , clear and offering additional services without pushing.
And the car was great too 😉
6 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience. It’s great to hear the communication was clear and helpful, with additional services offered in a relaxed, no‑pressure way. And even better that you’re happy with the car too 😉
Many thanks,
Chloe
Matthew and the team went above and…
Matthew and the team went above and beyond to ensure we had our car on the day arranged. Honda portal is not the easiest to navigate, if you are not completely comfortable with using such sites . Would much prefer to do our purchase with retailer . Where our questions can be answered directly.
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience. It’s great to hear that Matthew and the team went above and beyond to make sure you received your car on the agreed day. I understand how challenging the Honda portal can feel if you’re not fully comfortable with online systems, and your preference for dealing directly with the retailer makes complete sense — having someone there to answer questions in real time can make the whole process much smoother.
Many thanks,
Chloe
Luke was professional yet friendly
Luke was professional yet friendly, made the process fast and straight forward and kept me updated throughout.
Would recommend and would use again.
Great service. Thank you.
6 June 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Vicky,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Luke provided a professional yet friendly service and made the whole process fast and straightforward for you.
It’s great to know that you felt well informed throughout and that you would both recommend us and return again — that means a great deal to the team. We’ll be sure to pass on your kind words to Luke.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Emma Embleton is Great
Emma Embleton at Stockton provided excellent customer experience both during the sale & with after sales support. The car had been prepared & checked ready to drive off when I arrived from Brighton. She was professional & sympathetic on a couple of after sales issues which she quickly resolved. I recommend Vertu Sunderland for your next car.
21 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience with Vertu BMW Teesside.
It’s wonderful to know that Emma provided excellent customer service both during the sales process and with after‑sales support. Ensuring everything is fully prepared for your arrival — especially when travelling such a distance from Brighton — is something we take great pride in, so we’re pleased this made a positive difference.
We’re also grateful for your kind words about how Emma handled the after‑sales issues with professionalism and understanding, resolving everything quickly and smoothly. That level of care is exactly what we aim to deliver.
Thank you again for your recommendation and for choosing Vertu Motors. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Highs and Lows
Initially on visiting Vertu Teesside I was looking to purchase a second-hand mini. However after entering the showroom and meeting the wonderful Kate that changed into buying a new one! Kate was helpful, professional and knowledgeable and is a credit to Vertu. However when it came to the picking up of my new car the process fell totally flat, No one was there to greet us, the car was meant to be outside, it wasn’t, it was then brought over to the forecourt with water still dripping on it, marks on the convertible roof and finger marks all over the glass. All of which Kate had to personally tackle. Bizarrely another salesman joined us and went into a monologue about how bird poo couldn’t be removed successfully from cars. I asked him to explain why then have I been sold and purchased, at the cost of hundreds of pounds, the special coating treatment for it from Vertu to do exactly that?! Fast forward to two weeks later and I’m still having to wipe dried polish off my car :-( The whole experience at pick up stage was flat and underwhelming. I expected my car to be pristine on pick up, I expected to feel special as a customer after all; buying a new car isn’t exactly cheap! It didn’t help that friends and family all experienced that special ‘new car’ feeling via other dealers yet sadly mine was completely the opposite. You’re only as good as the customer experience and I feel Vertu failed to deliver this at the final car handover. That being said Kate deserves nothing but praise for her professionalism and for going the extra mile to help clean the car. It wasn’t just myself let down by the after sales, she deserved so much more also.
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP3H0806 Kind regards, Dean
Thanks for the experience
I would like to thank Emma Embleton and staff for the professional friendly and efficient service. The purchase of the BMW X3 ND25CMK was handled well from start to finish. I would recommend new customers . Thanks for everything Malcolm Wilson.
26 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Malcolm,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Teesside.
It’s wonderful to know that Emma and the team provided such professional, friendly and efficient service, and that the purchase of your BMW X3 was handled smoothly from start to finish. Your kind words will mean a great deal to them.
We’re also very grateful for your recommendation to new customers — that really is the highest compliment we can receive.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new BMW.
Kind regards,
Liza.
Great job Maddie!
Great service by Maddie and the rest of the team from first arrival to driving off with the car. Communication via email and text very efficient indeed, every question answered. Seamless transaction alround!
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Ian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Teesside.
It’s wonderful to know that Maddie and the team provided great service from your first arrival right through to driving away in your new car. We’re especially pleased that the communication via email and text was efficient and that all your questions were answered clearly — making the whole process seamless.
Your kind feedback will mean a great deal to the team. Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Very friendly sales people.Extremely…
Very friendly sales people.Extremely helpful and knowledgeable. Did not pressurise into buying. When we decided to buy all the work was done for us. Would definitely recommend.
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Ruth,
Thank you for your lovely feedback. It’s great to hear you found the team so friendly, helpful and knowledgeable, and that you felt fully supported without any pressure throughout. Making the process as easy as possible really helps create a positive experience.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Dean
Friendly and helpful
Friendly and helpful. Kept up to date with process. It was quicker to get new car than expected. Very happy with Nathan.
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Mrs Wrightson,
Thank you for your review. It’s great to hear you found the team friendly and helpful, and that you were kept well updated throughout the process. We’re delighted everything moved quicker than expected, and Nathan will be pleased to know he made such a positive impression.
Kind regards,
Dean
Kate was super friendly
Kate was super friendly, knowledgable and really down to earth. Never felt pressured into anything. She was very organised, the whole process of part exchanging my car was very smooth. Great experience overall and love my new Mini!
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Julie,
Thank you for your fantastic review! We’re delighted to hear you had such a great experience with us at BMW Teesside.
It’s wonderful to know Kate provided such friendly, knowledgeable, and down-to-earth support, making your part exchange smooth and stress-free from start to finish. We’ll be sure to pass on your kind words to her.
We’re so pleased you love your new MINI — thank you again for choosing Vertu!
Kind regards,
Kerry
Great customer service
Great customer service. Didn’t feel rushed in anyway. Nick made us feel very special, and he was very knowledgeable about the car we were buying.
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your kind feedback.
We’re delighted to hear you received great customer service and felt comfortable throughout your visit. Creating a relaxed, no-pressure environment is exactly what we aim for, so it’s fantastic to know this came across.
It’s especially pleasing to hear that Nick made you feel valued and provided such knowledgeable support — he’ll be thrilled to read your comments.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Excellent service from Sam at Vertu 🤩
This is my 2nd mini from Sam at Vertu - absolutely fantastic experience! Sam was warm, welcoming, and genuinely passionate about helping me find the perfect car. She made the whole process smooth, stress-free, and actually enjoyable — nothing was ever too much trouble.
Sam and Becky at Vertu are equally lovely, professional, and attentive, creating such a relaxed and friendly atmosphere throughout. I felt completely looked after every step of the way, and the customer service was truly outstanding.
I’m absolutely thrilled with my MINI and couldn’t recommend Sam and the Vertu team highly enough. If you’re thinking about buying a car, definitely go and see them — you’ll be in the best hands!
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Reply from Vertu Motors - BMW Teesside
Good afternoon Allan,
Thank you for your feedback. We're really pleased to hear you found the team great to deal with and that the whole buying experience was smooth and straightforward.
Kind regards,
Dean
Excellent service from start to finish
Excellent service from start to finish. Luke and Jake were very attentive and answered all my questions. Can’t fault the team at Vertu Honda Stockton
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received excellent service from start to finish.
It’s great to know that Luke and Jake were so attentive and took the time to answer all of your questions. Your kind words will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Could have been 5*
Purchased a used BMW for £28K. The interaction with the Sales Executive rates a 5 star. However, the car arrived with nearly 400 extra miles than was on the car at the time of purchase. One of the keys was not functioning and needed a new battery. After only 8 miles of driving the tyre pressure is out of spec. Difficult to understand when you see how BMW pushes its pre-sales checks.
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPDG2305 Kind regards, Dawn
Lauren was first class in dealing with…
Lauren was first class in dealing with our needs
4 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi David,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Teesside.
It’s great to know that Lauren provided first‑class service and took such good care of your needs — she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Outstanding
Outstanding, Taylor was our sales advisor, he was absolutely amazing. We ask him to look for a car within our price range,low mileage and age of car. Found one for us within 15 mins. The qashqai we got was automatic, I had never drove on before. The day of my test drive I was so nervous just like taking my driving test again. Taylor talked me through the motion and I did ok. Absolutely love it . I would recommend all my friends to go there. Thanks again everyone involved. Mrs jackson
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Mary,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Teesside.
It’s fantastic to know that Taylor provided such outstanding support — quickly finding a car that matched your requirements and budget, and making the entire process smooth and enjoyable. We’re especially pleased to hear how he helped you feel at ease during your test drive, even when trying an automatic for the first time. That kind of reassurance and guidance can make all the difference, and it’s great to hear you’re now absolutely loving your Qashqai.
Your kind recommendation means a great deal to Taylor and the whole team, and they’ll be thrilled to read your feedback.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead in your new car.
Kind regards,
Liza.
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