I bought a Mini Cooper s Carl was a perfect salesman from start to finish couldn’t do enough to help me with my purchase and what a great guy to top it.during my purchase my father past away so i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our buying experience was excellent from beginning to end. It was so refreshing to have a sales executive who was knowledgeable, helpful and extremely patient in explaining all the tech on the new ca... See more
Company replied
My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... See more
Company replied
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... See more
Company replied
Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.9
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service from the sales staff
First class service from the sales staff
31 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Great service and care excellent
Great service and care. Helpful knowledgeable but not pushy
Harry wilcockson excellent sales representative
Highly recommend
30 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon, Thank you for sharing your feedback. We’re really pleased to hear you received great service and care, and that Harry Wilcockson was helpful, knowledgeable and never pushy. He’ll be delighted to know he made such a positive impression.
We truly appreciate your recommendation. Kind regards, Kerry
the staff was brilliant and helpful
the staff was brilliant and helpful
my old car needed a lot off work so it was a very quick decision to get a new car Tim Green the salesman was fantastic and very helpful
20 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon. Thank you, Sandra, for your wonderful 5‑star review. We’re delighted to hear that our team looked after you so well and that Tim provided the fantastic support you needed when making the decision to change your car. It’s great to know the process was smooth and that you’re happy with your new vehicle. If you ever need anything in the future, we’re always here to help. Kind regards, Kerry
Couldn’t recommend enough!
Everything about the entire process of choosing, purchasing (via PCP) and getting my new car has been seamless. Shane Gough was very helpful, answering all my questions and not being at all pushy about a sale. He sent me a useful video of the car and guided me through what I needed to do after I had decided it was the one for me. Very easy to deal with and nice too.
Matt, who delivered the car, was also extremely on the ball and proactive in making sure the process was smooth. Cannot fault a single thing. Thank you!
29 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great service from Carl from start to…
Great service from Carl from start to finish.
28 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly sales person
Becky the fantastic salesperson is super friendly and efficient and makes the process of buying a car a brilliant experience
27 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I always find the staff especially…
I always find the staff especially Ben.very helpful and friendly. It was just rushed too much when I collected my new car.My appointment was late.And because I cannot drive in the dark anymore I needed to get back home
23 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
well done Jack
well done Jack - you made the whole process easy and super transparent and went above and beyond to help me navigate buying a new car at a very busy time for my business - well done!!!!
19 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Good experience with Ben at Vertu BMW York
Ben was very helpful, he sent me a video of the car before I went to see it and took time to explain everything . He listened to my needs and requests. The test drive was on a decent route so I could get a feel for the car. Nothing felt rushed and I was happy with the car purchase experience.
15 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Amazing service
Amazing service. Benjamin Ray was FAB, helped me purchase the car from the other side of the world and ensured everything was in place for my return. Can't recommend enough. I love my car 🚗
16 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Benjamin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Very efficient and friendly service
Very efficient and friendly service. Plenty of choice and cars prepared to a high standard. All questions answered by very knowledgeable team.
14 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Service was faultless
Service was faultless, car delivered without any problems and kept us informed of stuff throughout.
8 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
NEW CAR SUZUKI SWACE
As usual Jessica Bright from Vertu Renault in York, went out of her way as always to make sure the purchase of my new vehicle Suzuki Swace went smoothly. Thankyou very much Jessica. 👏👏
9 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
10/10 Experience
10/10 Experience
When I arrived at BMW York I inquired about looking at a few cars. Tim was very accommodating with this and was not bothered about showing me the different cars that I wanted to view and made the transition from viewing to test driving seamless. Whilst on the test drive Tim was brilliant as he allowed me to drive the car in the sense that I was not bombarded by sales pitches I was able to drive the car and trust get a feel for the car and if it was what I was wanting. Tim was able to tell me about the car and its features whilst on the test drive but without being overwhelming. I was extremely happy with the car and put down a reserve so that I could go home and work out the figures and felt under no obligation to purchase. I returned later that day to put a deposit down on the car and arranged for pickup the following week. On the day of collection I was shown to my car by Tim to make sure I was happy with the car as I had noticed some touch up points. The paperwork was explained the process simple, easy and then once everything was signed I was taken back to my car and was then helped to set up my driver profile, phone both bluetooth and CarPlay as well as all of the controls being shown and explained. I was also made aware that any issues I was more than welcome to come back to discuss them and be helped so even though the sale was complete and was at its end the help that would be provide to me had not. Both BMW York and Tim were incredible, 10/10.
2 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Jordan, Thank you so much for your kind words! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Jack Foster was fabulous!
9 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great service from Cameron
Great service from Cameron, great sense of humour. From the test drive, right through to the handover of my new mini, couldn't be happier. Thank you Vertu 🤗
3 January 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Great service, highly recommend
Excellent buying experience at Vertu, as always! Carl was brilliant throughout, no pressure sales, great communication & professional. Very happy customer, would highly recommend. I love my new mini, thank you!
30 December 2025
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Positive buying experience
I’m very happy both with my first ever Mini and with the service I received from Cameron within the dealership. Cameron gave full explanations through each step of the process and was able to answer my questions with a good depth of knowledge. His manager Lucy was also pleasant and supportive to me and this was appreciated.
31 December 2025
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Tracey. Thank you so much for your kind words! We are so happy to hear that Cameron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent experience.
Excellent service from start to finish. Very pleased with the new mini cooper 5 door and the excellent service we received from Stacy Booth was just perfect, not pushy at all, just friendly, efficient, patient and informative throughout - many thanks 👍
29 December 2025
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Stacy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Amazing experience!
Amazing experience, really personable and and helpful team! Shout out to Cam & Chris who really made it happen! Loving my new car that they turned around in a matter of days from the showroom!
They make it very hard to say no to a good deal! Will 1000% be going back to them next time I need a new car!
19 December 2025
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon, George.
Thank you so much for your kind words! We are so happy to hear that Cam & Chris were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.