I recently purchased a van from Vertu, Bristol Road, Gloucester and I couldn’t be happier with both the van and the service I received. A huge thank you to Eddie and Connor, who were absolutely... See more
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I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The serv... See more
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My experience with Vertu is always to a high standard. I am always treated well and the staff are exceptional. I would like to mention Sam Catlow - Hawkins for his exceptional service. He's always... See more
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Good range of product well presented. helpfull staff giving good customer service.Nothing was any problem even when my technological did note match salesman found another way.
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Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt gave accurate
Matt gave accurate, speedy, efficient, friendly service.
30 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great BYD Sale Team
The new car sales team at BYD Gloucester (Vertu) was given me an excellent buying experience. The Sales Manager Gareth Rees-Jones and Sales Advisor Aaron Watkins were very helpful for me to chose my new car. I owe them a big thank you for their great service.
30 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Nav. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Gareth, Aaron and the team. We hope to see you again soon. Happy motoring, Dean
Great experience
Bought our new Dacia Duster through Alan at VERTU Gloucester. Very helpful and not pushy which is what we like. Alan helped us through the process and within 3 weeks we were driving our new car and loving it.
30 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
They were informative and welcoming
They were informative and welcoming
26 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Very nice experience from start to…
Very nice experience from start to finnish. Special mention to Edward Simmonds who has a very calming but assured style, no pressure but there to help. Very happy with all aspects of transaction.
11 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Edward and the team. We hope to see you again soon. Happy motoring, Kerry
Their knowledge and professionalism was…
Their knowledge and professionalism was exemplary. There was no pressurised sales, just a calm approach throughout the process. It could not have been any easier.
24 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
It was an exciting process
It was an exciting process . Iain, the sales manager, explained everything so clearly. He was extremely patient and reassuring. The test drive was nerve racking but Iain made me feel completely at ease . Having never driven an automatic or electric car I was anxious . The whole process went through without a hitch . It was an absolute pleasure dealing with Vertu in Gloucester .i have purchased many cars but this was by far the best experience . Thank you
19 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Aaron and Gareth could not have been…
Aaron and Gareth could not have been more helpful. As very pleasant experience with a very professional outfit.
19 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Aaron & Gareth were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very easy and smooth process
Very easy and smooth process,
The staff were great especially Ethan, very friendly & helpful.
18 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Friendly and efficient
Quickly, friendly and efficient! We needed a car ASAP, and they got everything processed and delivered. Highly recommend!
6 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Thank you!
This was my first time buying a car on finance and Sam was so helpful and informative. He explained everything so well and was welcoming towards me every time I visited the garage. I am really pleased with my new car and I am glad I bought from this garage. Thank you!
1 September 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Outstanding experience
From initial conversations to collection of vehicle, the service provided by Conor was outstanding. He guided us through the process of purchasing and use of the vehicle technology. Nothing was too much trouble. Thank you.
30 August 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Judith. Thank you so much for your kind words! We are so happy to hear that Conor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New bumber fitted ect. professional…
It was a very quick and professional service I received.
29 August 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
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