Vertu Motors - Citroen Derby Reviews 

Vertu Citoren Derby charged me over £240 for 'fixing' the air con on my Citroen C1
Found out that they hadn't fixed it and was told it would cost more to fix other possible problems!
Refused to give a refund for a failure of air con repair service. When asked if the coolant had actually been added properly, the company refused to investigate and be transparent about the possibility of a mistake or error made by the mechanic. Vertu Citroen Customer Care was useless! Hope the Motor Ombudsman will sort out this dodgy company! (Notice in the reply to this review that the manager shows no interest in investigating whether or not the air con work had been properly carried out...total failure to manage a company responsibly!)

Great staff, rubbish vehicles.

The staff in both the Renault Derby and the citreon Derby were fantastic and helpful. We originally bought a Dacia sandero and less than 24 hours after driving out of the dealership 4 warning lights came on (not what you’re after in the winter when you’re heavily pregnant). We returned it and bought a Citroen c3 instead which was great for a few months, and then the exhaust fell off and the £700 warranty that’s supposed to cover ‘almost everything’ conviently didn’t cover it leaving us with a 1.5K bill. Then 2 weeks later engine lights started lighting up and even though we had the warranty they wanted £120 to look at the issue (roadside assistance had already told us the issue) and refused to tell us if the issue was covered by the warranty until we’d paid them £120. We cancelled the useless warranty. Now a few months later I’ve turned the car on this morning and engine lights are coming up again along with a message saying ‘engine repair needed’. We only bought the car in October 2024 and it’s only done a couple thousand miles round our local town and to visit family. Not what we need on maternity leave.