The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all ou... See more
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Laurence was fantastic from start to finish, everything explained, all options given clearly. Couldn’t have had an easier process!
Company replied
From start to finish the whole procedure was an experience and a half and Charmaine Macdonald was always willing to be of help even after I’d got home I had to ring and ask for help and she sorted it... See more
Company replied
Graeme was friendly, knowledgeable and professional throughout. He was a pleasure to deal with. He dealt with all our concerns with empathy and understanding. He then took the time to reassure us of o... See more
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Company details
About Vertu Motors - CUPRA Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0330 108 8009
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Vertu Nissan staff at Darlington…
The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all our questions, I can fully recommend the experience and would return in the future.
30 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi,
Thank you for your kind feedback. We're delighted to hear that the team at Vertu Nissan Darlington made you feel so welcome. It's great to know that Neil Lacy provided a relaxed and informative experience, answering all your questions and making your purchase straightforward.
Many thanks,
Chloe
Very professional and polite which made…
Very professional and polite which made the whole new car experience pleasurable thanks Emily
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Emily was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Laurence was fantastic from start to…
Laurence was fantastic from start to finish, everything explained, all options given clearly. Couldn’t have had an easier process!
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Jill,
Thank you for your feedback.
It’s great to hear Laurence made everything clear and easy, and that the whole process felt smooth.
Kind regards,
Danielle
The sales guy Neil was excellent and…
The sales guy Neil was excellent and Manager were very helpful when I collected my car
27 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your great feedback. We’re delighted to hear that Neil provided excellent service and that the manager was also helpful during your collection.
I’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Great day, fantastic car
We felt we wasn't pressured to buy a car, Astif was extremely helpful throughout the experience.
26 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your kind feedback. We’re delighted to hear that you felt no pressure and that Astif provided such helpful support throughout your experience.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
The new car
Spot on from beginning to end couldn't have wished for more
Well done Bradley
23 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Wayne,
Thank you for your fantastic feedback.
We’re delighted to hear everything was spot on from beginning to end, and that Bradley provided such a great experience for you.
Kind regards,
Danielle
Škoda Elroq purchase in Darlington.
Graeme was friendly, knowledgeable and professional throughout. He was a pleasure to deal with. He dealt with all our concerns with empathy and understanding. He then took the time to reassure us of our buying decisions.
22 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Stephen,
Thank you for your fantastic 5-star review!
We’re delighted to hear Graeme provided such a friendly, knowledgeable and supportive experience, taking the time to understand your concerns and reassure you throughout.
We really appreciate your kind feedback and hope to welcome you back to Vertu CUPRA Darlington again soon.
Kind regards,
Kerry
Vertu Darlington staff going the extra mile
From start to finish the whole procedure was an experience and a half and Charmaine Macdonald was always willing to be of help even after I’d got home I had to ring and ask for help and she sorted it out
Top class service and very helpful and even her colleagues were too
5 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Peter,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu CUPRA Darlington was such a memorable one from start to finish.
It’s wonderful to know that Charmaine Macdonald provided such helpful support throughout your journey — and even continued to assist you after you got home. That level of care and commitment is exactly what we aim to deliver, and we’re so pleased it made a difference.
We’re also glad to hear that her colleagues were equally helpful, making the whole experience a positive one for you. Your kind words mean a great deal to the entire team, and we’ll be sure to pass on your feedback.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Reply from Vertu Motors - CUPRA Darlington
Thank you for sharing your feedback. We’re delighted to hear that everyone you dealt with — from sales through to customer service — was so helpful. Your kind words are truly appreciated.
Many thanks,
Chloe
Very polite,professional,and considerate
Very polite,professional,and considerate
14 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Fantastic staff and customer service…
Fantastic staff and customer service from leigh as always, will always use this place for our service or choosing a new car, fab place
9 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Leigh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to…
Excellent service from start to finish,had my car in 10 days,thank you Leigh Workman for making it so easy!
16 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon Christopher,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that everything was completed so quickly. Leigh will be delighted to know she made the process so easy for you.
Kind regards,
Dean
Allan Robinson was perfect to deal with…
Allan Robinson was perfect to deal with and made everything easy and even got the car sorted quicker for us. Thanks again
12 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon Kyle,
Thank you for your review. It’s great to hear that Allan made everything so easy for you and was even able to get the car sorted quicker than expected. Your feedback will be very much appreciated.
Kind regards,
Dean
Excellent experience.
Excellent experience. Adam Tonge who we dealt with was a very pleasant and helpful person to deal with. He was very professional in all he did and facilitated a very good deal for us.
29 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Ian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such an excellent experience at Vertu CUPRA Darlington.
It’s great to know that Adam provided such a pleasant, helpful and professional service throughout, and that he was able to secure a very good deal for you. He’ll be really pleased to read your kind words.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Elliot Reynolds
Elliot Reynolds, was amazing, he didn't pressure us into anything, if he had we would have gone elsewhere, he is so professional and kind, and an asset to the company, we felt so comfortable with him, and my son will look him up, when he is ready to buy another car, it makes a change from being pressured, keep up the great work Elliot.
30 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your wonderful review. We’re so pleased to hear that Elliot provided such an amazing experience for you.
It’s great to know that his professional, kind, and no-pressure approach made you feel comfortable and confident throughout. That’s exactly the experience we aim to deliver, and it’s fantastic to hear Elliot stood out as a real asset to the team.
We really appreciate your kind words and recommendation, and we’ll be sure to pass your feedback on to him. We look forward to welcoming you and your son back in the future.
Kind regards,
Keith
I congratulate Matthew Prest
I congratulate Matthew Prest, sales executive at the Skoda Dealership on finding us the car that we were searching for, matching the spec, colour etc. Matthew is also polite, understanding and accommodating, and therefore deserves this 5 star review.
28 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning Diane,
Thank you for your wonderful feedback. It’s great to hear Matthew was able to find the perfect car for you, matching exactly what you were looking for. His polite, understanding, and accommodating approach clearly made a real difference to your experience.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
I picked up my Car from Nissan.
I picked up my Car from Nissan recently and had a great experience from start to finish. Paul was brilliant throughout the whole process friendly professional and really helpful. He made everything easy and stressed free kept me informed and took the time to answer all my questions. The car was presented perfectly on collection day and the customer service was excellent. Highly recommended both Nissan in Darlington if you’re looking for a smooth and enjoyable Car buying experience.
20 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Charmain is fantastic and a real asset to the sales team
Charmaine was really knowledgeable about the cars and products. She spent a lot of time with me on several occasions and I never felt rushed. She is very approachable and has excellent people skills; she also went above and beyond for me. I have already recommended her to others and if I need another car in the future, I will be calling her.
18 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Maria,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Darlington.
It’s wonderful to know that Charmaine provided such knowledgeable and supportive service, taking the time to ensure you felt comfortable and never rushed. Going above and beyond and delivering such excellent customer care is exactly what we strive for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Kerry
A very good experience from start to…
A very good experience from start to finish very helpful staff and the manager was also involved fully recommend this place to anyone wanting to buy a car
15 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with helpful staff and support from the manager. We really appreciate your recommendation.
Kind regards,
Dean
Atif as helpful as could be to get the…
Atif as helpful as could be to get the right deal for us
Answered all questions and we feel well looked after
30 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon
Thank you for your feedback. It’s great to hear that Atif was so helpful in finding the right deal for you, answered all your questions, and made sure you felt well looked after throughout. We’re really pleased you had such a positive experience.
Kind regards,
Dean
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