Great service from Allan in sales and Justin in parts, however, the simple little details that are so easy to get right have been very frustrating. Tyre pressures incorrect. 9 bird lime marks in the p... See more
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Helpful, professional but friendly, easy to discuss my needs, showroom was clean and comfortable. My car is perfect for making my life independent with plenty of space in the boot for the hoist whic... See more
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Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... See more
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I had great experience getting a car through Vertu Seat Darlington. The whole process was smooth from start to finish. The staff were very helpful and friendly throughout. Communication through the wh... See more
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Company details
About Vertu Motors - CUPRA Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0330 108 8009
4.7
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Allan in sales and…
Great service from Allan in sales and Justin in parts, however, the simple little details that are so easy to get right have been very frustrating. Tyre pressures incorrect. 9 bird lime marks in the paint laquer, sealed under the ceramic coat. Number plates attached too tight with an electric screwdriver, replaced, but then the rear very wonky. Valeting very poor both inside and out. These are so simple to get right but have unfortunately detracted from the new car experience.
29 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
My experience at Škoda for my Mobility car.
Helpful, professional but friendly, easy to discuss my needs, showroom was clean and comfortable.
My car is perfect for making my life independent with plenty of space in the boot for the hoist which enables me to get my scooter out of the boot.
But of course it looks beautiful. Easy and comfortable to drive with plenty of room for the family
20 August 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning Janet,
Thank you for your wonderful feedback. It’s great to hear the team were professional, friendly and took the time to understand your needs, helping you find the right car. We’re delighted you found the showroom comfortable and welcoming throughout your experience.
It’s fantastic to know your new car is helping to maintain your independence, with the space and practicality you need for your scooter, while still being comfortable for the whole family. And, of course, it's lovely to hear that you think it looks beautiful too!
Kind regards,
Dean
New SEAT car
Thanks to Craig and Leigh, great people to work through all the car options available. Got the car i wanted sorted in one sitting and received the car 4 days later. Looking for a SEAT or CUPRA use this dealership. Thanks again Paul
8 August 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Craig and Leigh provided such excellent support while helping you explore the different options available and find the right car for your needs. It's wonderful to know that everything was sorted in a single visit and that you were able to take delivery of your new vehicle just four days later.
Providing a straightforward, efficient, and enjoyable buying experience is exactly what we strive for, so your feedback is greatly appreciated.
Thank you also for your recommendation of CUPRA Darlington. We'll be sure to pass your kind comments on to Craig and Leigh, who will be delighted to hear how much you appreciated their help.
We hope you enjoy many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Great service from start to finish
Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me.
Iver was very thorough and happy to answer any queries or questions I had. Would definitely recommend a visit to this very friendly dealership.
12 August 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Mrs C,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received great service from start to finish during your experience with CUPRA Darlington. It's wonderful to know that Liam, Shane, and Iver all played a part in making your journey a positive one.
We're especially pleased to hear your kind comments about Iver. Taking the time to answer questions thoroughly and ensure customers feel informed and confident throughout the process is exactly what we strive for, so it's fantastic to know that he provided such attentive support.
Thank you also for your recommendation. Your feedback means a great deal to the team, and we'll be sure to pass your comments on to Liam, Shane, Iver, and the wider dealership team.
We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Liza.
Reply from Vertu Motors - CUPRA Darlington
Thank you for your wonderful review.
We are delighted to hear that you found our team professional and that you received such good service. Providing a friendly, knowledgeable, and customer-focused experience is exactly what we strive for, so it's fantastic to know we made you feel well looked after.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Magical experience/unveiling of our new family car at vertu Nissan with Bradley!!!
The customer service and experience of surprising my austitic daughter with our new car was magical! Bradley the sales person was very nice offered us refreshments and was really helpful from the first visit to about a week later organising the suprise unveiling of our new car! He was really professional but at the same time give us all the key information and advice n support we needed. Bradley made us all feel very welcome amd is great at his job! So thank you to Bradley and all the staff at vertu Nissan and I would recommended this car deaship to any of my friends/ family and allready have! Customer service and a friendly face, with customer rapport second to none! Bradley made sure all the information was clear and that we understood what the deposits was for and what extras I got for it! All in all an absolute pleasure to have him as my dealship representative and would give him a 5* review and some. Thank you so much for everything you did for us it was an amazing day one will all will never forget! Service and customer service all 5* thank you again amd kindest regards me and the children are enjoying lots of family time together and still have the balloon he gave my daughter in our front room fever though we had to retrieve it back down from the ceiling 3 times) 🙄 she has the best day and said that Bradley was really nice n the surprise was magical thank u so much 😊 kindest regards Miss Jamie L Wilson xxx
18 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon Jamie,
Thank you for your wonderful feedback, it’s fantastic to hear Bradley helped make the surprise for your daughter such a memorable and special occasion. We’re delighted he provided such friendly, professional and supportive service throughout, ensuring everything was clear and well organised from start to finish. It’s lovely to know your daughter enjoyed the surprise so much and that the day created such happy memories for your family.
Kind regards,
Dean
Customer service and poor after sales
Customer service and after sales from this Vertu dealership in Darlington has taken a rapid decline from the days it was owned by Bristol Street Motors. Whilst I am unable to comment about the buying process or experience of servicing a Seat or Cupra car from this dealership, I can for purchasing a non Seat or Cupra used car. I would strongly recommend that you don’t buy from this dealership and purchase directly from a reputable company, ideally one who has a built up a good name over many years. Service plans from Vertu are useless and not worth purchasing. If Google allowed a -5 score, this is what Vertu would receive rather than +1. I would not purchase a vehicle from any Vertu dealerships again or have anything to do with them. Vertu can forget about replying to this post reaching out to its [former] customer as they know exactly what was wrong on multiple occasions. Too little, too late.
30 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DH3007 Kind regards, Matthew.
New Nissan Qashqai 1.5 E-Power N-Connecta Auto Hybrid
We're delighted with our new Nissan Qashqai - it's such a fantastic car. The advice, support and customer service from Vertu Motors, and in particular the New Car Sales Advisor, was excellent.
17 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Stephen,
Thank you for your fantastic 5-star review!
We’re delighted to hear you’re so pleased with your new Nissan Qashqai and that you received excellent advice, support and customer service throughout your experience. It’s wonderful to know our New Car Sales Advisor helped make the process smooth and enjoyable from start to finish.
We really appreciate your kind feedback and hope you enjoy every mile in your new car.
Kind regards,
Kerry
On arrival we was greeted with michel a…
On arrival we was greeted with michel a lovely friendly witty funny guy.
Michel the sales guy new his stuff about the car we was looking at buying. We was taken on a long test drive and everything was explained well.
The drinks area was great and comfortable seating areas too.
We was happy with the whole experience.
12 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Michel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I had a full service carried out on my…
I had a full service carried out on my vehicle. As soon as I left the garage, the EPC warning light came on. I tried to contact the garage the same day, but they had already closed. I contacted customer services to let them know what had happened, and I was told that a note would be made and that someone would contact me on Monday. Monday came and I had not heard anything, so I called the garage myself. I was told to book the car back in so they could investigate the issue. I did this and left the vehicle with them for the day. However, when I collected the car and drove away, the EPC light came back on again.
I contacted the garage once more and was told that somebody would get back to me. Unfortunately, no one did. Over the following days, I repeatedly tried to contact the garage by phone but received no response. I then contacted the regional office, who also struggled to get hold of the Darlington branch. Messages were left on multiple occasions,
The lack of communication has been extremely frustrating. The regional office has now booked my vehicle in for August, but this issue has been ongoing since immediately after the service and has still not been resolved. It has been a nightmare trying to get hold of the right person, and I am very disappointed with both the service provided and the lack of customer support.
19 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Shizzy Akhtar,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how frustrating this must have been, particularly given the ongoing nature of the issue and the difficulty you've experienced trying to contact the dealership.
This is not the level of service we aim to provide, and we're sorry that our communication has fallen short. We understand how concerning it is for the EPC warning light to persist following your service, and we apologise for the inconvenience and disappointment this has caused.
We're pleased to understand that your vehicle is now booked in for further investigation, and we hope we can resolve the issue as quickly as possible. If there is anything further we can do to assist in the meantime, please don't hesitate to contact our Customer Services team.
Thank you again for bringing this to our attention.
David Nelson
CMA General Manager
personalised advice
We had personalised advice from Mikhel, good information on add on options but no pressure to buy. Accommodating to our requirements and car very well presented. Overall very satisfied
15 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Mikhel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I had great experience getting a car…
I had great experience getting a car through Vertu Seat Darlington. The whole process was smooth from start to finish. The staff were very helpful and friendly throughout. Communication through the whole process was brilliant too and I was kept in the loop at every stage whenever possible. The process itself moved quickly, and I felt like I got great value for what I was paying for. I would highly recommend to anyone looking at getting a car. Overall I was very satisfied with the car and the service in general. I personally dealt with their staff member Anna, and she was very helpful throughout the process.
14 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Thanks to Leigh Workman for his help…
Thanks to Leigh Workman for his help and professionalism through the whole process of buying a new car, everything was simple and well explained.
3 July 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Jonathan,
Thank you for your fantastic 5-star review!
We’re delighted to hear Leigh provided such professional and helpful support throughout your car-buying journey. It’s great to know everything was clearly explained and the process was simple from start to finish.
We’ll be sure to pass on your kind feedback to Leigh.
Kind regards,
Kerry
The Vertu Nissan staff at Darlington…
The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all our questions, I can fully recommend the experience and would return in the future.
30 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi,
Thank you for your kind feedback. We're delighted to hear that the team at Vertu Nissan Darlington made you feel so welcome. It's great to know that Neil Lacy provided a relaxed and informative experience, answering all your questions and making your purchase straightforward.
Many thanks,
Chloe
Very professional and polite which made…
Very professional and polite which made the whole new car experience pleasurable thanks Emily
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Emily was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Laurence was fantastic from start to…
Laurence was fantastic from start to finish, everything explained, all options given clearly. Couldn’t have had an easier process!
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Jill,
Thank you for your feedback.
It’s great to hear Laurence made everything clear and easy, and that the whole process felt smooth.
Kind regards,
Danielle
The sales guy Neil was excellent and…
The sales guy Neil was excellent and Manager were very helpful when I collected my car
27 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your great feedback. We’re delighted to hear that Neil provided excellent service and that the manager was also helpful during your collection.
I’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Great day, fantastic car
We felt we wasn't pressured to buy a car, Astif was extremely helpful throughout the experience.
26 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your kind feedback. We’re delighted to hear that you felt no pressure and that Astif provided such helpful support throughout your experience.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
The new car
Spot on from beginning to end couldn't have wished for more
Well done Bradley
23 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Wayne,
Thank you for your fantastic feedback.
We’re delighted to hear everything was spot on from beginning to end, and that Bradley provided such a great experience for you.
Kind regards,
Danielle
Škoda Elroq purchase in Darlington.
Graeme was friendly, knowledgeable and professional throughout. He was a pleasure to deal with. He dealt with all our concerns with empathy and understanding. He then took the time to reassure us of our buying decisions.
22 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Stephen,
Thank you for your fantastic 5-star review!
We’re delighted to hear Graeme provided such a friendly, knowledgeable and supportive experience, taking the time to understand your concerns and reassure you throughout.
We really appreciate your kind feedback and hope to welcome you back to Vertu CUPRA Darlington again soon.
Kind regards,
Kerry
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