(Ford West Bromwich) I randomly walked in to site in Westbrom and enquired about a vehicle that caught my eye. I first spoke to Mark (The General)who was on the main desk who in turned quickly heard... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you to the Birmingham Bristol street team - they made exchanging our car easy. Damien was knowledgeable and answered all questions and the team sorted out all the details keeping us updated at... See more
Company replied
Damian and Laura thank you so much for making my experience at the office relaxing after a long wait for my new car, now I'm so happy, love it, need to get familiar with it and all the new features, f... See more
Company replied
Excellent customer service, polite friendly sales team , helpful advice when needed.was allowed time to view the car and test drive without the hard sell . Excellent experience from viewing a car righ... See more
Company replied
Company details
About Vertu Motors - Ford Birmingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, United Kingdom
- 0330 108 8740
4.6
Excellent
59 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you
Thank you to the Birmingham Bristol street team - they made exchanging our car easy. Damien was knowledgeable and answered all questions and the team sorted out all the details keeping us updated at all relevant points.
27 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your great feedback. We’re delighted to hear that the team made the process of exchanging your car so easy and kept you well informed throughout.
It’s great to know that Damien provided knowledgeable support and answered all your questions along the way. I’ll be sure to pass on your kind words to the Birmingham team.
Kind regards,
Matthew
The professionalism the staff shown
(Ford West Bromwich) I randomly walked in to site in Westbrom and enquired about a vehicle that caught my eye. I first spoke to Mark (The General)who was on the main desk who in turned quickly heard what I was asking then he got a sale rep Harman Kular (Slick). He quickly understood what I wanted and we then went for a test drive. With his patience, listening ear I then shook on a deal. With Mark & Harman explaining, showing professionals throughout the entire time. They are a great asset for the company.
Kudos to them both 👌🏾👌🏾👌🏾👌🏾. Ps. Hope when it comes to the services for the vehicle this kind of attentive will be shown.
23 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi, I'm sorry but I have just realised this was left for the incorrect site. I can see this has been left for Ford Birmingham but it is for Ford West Bromwich, if possible, are you able to add this to the correct dealership and I can send it over so both Mark and Harman get the recognition they deserve. Kind regards, Selina
Reply from Vertu Motors - Ford Birmingham
Hi Claire,
Thank you for your feedback.
We’re pleased to hear you received friendly and efficient service during your visit.
Kind regards,
Danielle
Service was incredible
Service was incredible
I dealt with Sean hayes and he was always there to help with any questions I had
All the other team were just as helpful when I needed them, would highly recommend
24 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Shaun,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you received incredible service from Sean and that he was always on hand to help with any questions you had. It’s also great to know that the wider team were just as helpful whenever you needed support.
Your recommendation means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
Liza
Excellent service given by Claude…
Excellent service given by Claude Spence.
23 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Mr Chandegra,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received excellent service from Claude Spence at Vertu Ford Birmingham.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Claude. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Excellent customer service
Excellent customer service, polite friendly sales team , helpful advice when needed.was allowed time to view the car and test drive without the hard sell . Excellent experience from viewing a car right through to buying and collecting the car , would definitely recommend this dealership.
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Margaret,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had an excellent experience at Vertu Ford Birmingham from start to finish.
It’s wonderful to know that the team were polite, friendly, and helpful, giving you the time and space to view and test drive the car without any pressure. Creating a relaxed and supportive environment is exactly what we aim for, so your feedback means a great deal.
We’re especially pleased that the entire journey — from viewing through to collecting your car — met your expectations. Your recommendation is truly appreciated, and we’ll be sure to share your kind words with the team.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
It was a pleasure to be dealt with by…
It was a pleasure to be dealt with by Mark Selby. He clearly cares about his role, his customers and by connection your product. Well done and keep on doing what you do.
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Damian and Laura thank you so much !!
Damian and Laura thank you so much for making my experience at the office relaxing after a long wait for my new car, now I'm so happy, love it, need to get familiar with it and all the new features, first time with an electric car, no longer need to worry about the clutch burning out in heavy traffic 😁....Thank you Very Ford Bristol Street Birmingham Team!!
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you so much for your wonderful feedback — it truly means a lot to the whole team.
We’re delighted to hear that Damian and Laura were able to make your experience a relaxing and enjoyable one, especially after the wait for your new car. It’s fantastic to know how happy you are with it, and even more exciting that it’s your first electric vehicle — a whole new driving experience to enjoy!
We’re sure you’ll have great fun getting to know all the features (and we agree, no more clutch worries in traffic is a big bonus! 😊).
I’ll be sure to pass your kind words on to Damian, Laura, and the wider Ford Bristol Street Birmingham team — they’ll be thrilled.
Wishing you many happy miles in your new car, and if you need anything at all as you get familiar with it, we’re always here to help.
Kind regards,
Keith
Staff were very helpful and knowledgeable
Staff were very helpful, very professional. William and Ian ensured all my questions were addressed. Handover was smooth.
27 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Anderson,
Thank you for your feedback. It’s great to hear William and Ian were so helpful and professional, making sure all your questions were fully answered and that your handover went smoothly.
Kind regards,
Dean
First time buyer from a car dealership
First time buyer from a car dealership.
Was unsure about being accepted for finance but with the right salesman 'Peter Gailitis' from entering the establishment, to sitting in his chair discussing what type of car i was looking for,
to looking at the used cars they had he was amazing.
Paid attention to detail when I told him what I was looking for and the budget i had set.
I fell in love with the citroen c3 aircross but they only had that make in manual at the shop.
He got the keys so I could take a look & feel of the car and I was like YES this is it but I needed it in automatic.
We went back to his desk so he could search other bases if they had the car in automatic and they did.
We put the £100 reservation fee and arranged for the car to be delivered to Birmingham.
The quick process and delivery of the service team.
I went in Thursday 7th May just to look around and ended up findingwhati wanted. My car got delivered Monday 11th May, saw & had my test drive that afternoon. Then drove away with my car Wednesday 13th May after everything was signed and finalised 😁 I was one happy lady and still so happy & enjoying my new family car.
Shout out to Ben Barker & David Lee also 👏🏾 getting the final touches sorted. Thank you gentlemen. 🙌🏾
13 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for taking the time to share such a detailed review, and congratulations on your first car purchase. We’re delighted to hear that Peter Gailitis provided such attentive and supportive service, taking the time to understand your needs and budget while helping you find the perfect vehicle. It’s great to know that the team worked quickly to source the right model for you and that the delivery and purchase process ran so smoothly. We’re also pleased that Ben Barker and David Lee helped ensure everything was ready for you to drive away with confidence. Your experience sounds like a fantastic journey, and we’re so glad to hear how happy you are with your new family car. Your kind comments are truly appreciated.
Kind regards,
Matthew
Excellent service received from start…
Excellent service received from start to finish.
15 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Mark Selby was great from start to…
Mark Selby was great from start to finnsh
20 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Andrew
Thank you for your lovely feedback. We're delighted to hear that Mark Selby was great to deal with from start to finish. Providing a smooth and positive experience throughout is exactly what we aim for, and your kind words will mean a great deal to Mark.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Salesman was professional,courteous and…
Salesman was professional,courteous and informative. An excellent service all round.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Dear Simon,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that you received such excellent service at Ford Birmingham.
It’s great to know that you found the salesperson professional, courteous and informative, and that your overall experience was positive from start to finish. Your kind comments are very much appreciated and will be shared with the team.
Thank you again for choosing Vertu Ford Birmingham.
Kind regards,
Liza
I am writing this to warn other Ford…
I am writing this to warn other Ford owners about the appalling lack of technical competence and professional integrity at Vertu Ford Birmingham.
1. Ignored Technical Instructions & Negligence:
On 08/04/2026, I provided specific written instructions for my engine replacement, explicitly requesting a documented inspection and cleaning of the fuel injectors and turbocharger to prevent metallic debris from the original seized engine from compromising the new unit. The General Manager, has now admitted that these instructions were ignored, and the new engine was installed with faulty old parts.
Hi William,
We have been looking at your car since we have had it back, you may have noticed that we have been driving to replicate the fault code that happed this morning.
Our diagnosis is that the Cylinder Injectors 1 and 3 are showing as needing to be replaced. These were not replaced as part of the engine change as it is not part of the standard procedure to do so if there is no reason to do so. None of these fault codes were present at the time of doing the engine replacement or on the test drives that we carried out, which you know as you would have had the notification on your app.
Conclusion:
I have completely lost confidence in this dealership. They have demonstrated a total disregard for customer safety and basic mechanical standards. I have escalated this matter to Ford UK and the CEO of Ford, as Vertu Ford Birmingham is clearly incapable of delivering a safe, roadworthy vehicle despite being an authorised dealer.
William De Carvalho
13 May 2026
Unprompted review
Bristol Street Motors, now Vertu, found me the car I wanted.
Bristol Street Motors has been one of Birmiingham's top retailers for nearly 100 years - a trusted brand that has kept millions of us on the road! So where else for a new (preloved) car? Now called Vertu Motors. their salesman Mark hit all the right buttons and patiently explained the options finding me a car ideal for my needs. As importantly he very carefully explained all the new gadgets and enabled me to handle the city's rush hour traffic. A great buy, with great service. If you pop down there, ask for Mark and say David sent you.
29 April 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon David,
Thank you for your review. It’s great to hear how much you value the history and trust of the dealership, and that Mark took the time to patiently explain your options and ensure the car suited your needs. Helping you feel confident with all the features, especially in busy city traffic, is exactly what we aim for.
Kind regards,
Dean
The lady i delt with for the mobility…
The lady i delt with for the mobility car was excellent very friendly and helpful and very professional she talked me throw everything and it was very happy when I left thank you
28 April 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good morning Jackie,
Thank you for your review. We’re delighted to hear that the Mobility advisor was friendly, professional, and took the time to talk you through everything, leaving you happy with the experience.
Kind regards,
Dean
Easy to buy from Ford..straight forward…
Easy to buy from Ford..straight forward process great customer service 10/10 👍
16 April 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Dear Alan,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the process easy and straightforward, and that you received great customer service throughout.
Your 10/10 comments are very much appreciated and will be shared with the team at Ford Birmingham. Thank you again for choosing us.
Kind regards,
Liza
Great experience
Great experience, professional and thorough salesman , made to feel at ease . Sales General Manager Ben ensured that the whole process went smoothly.
11 April 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for sharing your great experience with us. We’re delighted to hear that you felt comfortable throughout the process and that our sales team provided a professional and thorough service.
It’s especially pleasing to know that Ben, our Sales General Manager, helped ensure everything ran smoothly from start to finish. Your feedback means a great deal to the whole team and will certainly be shared with them.
Thank you again for your recommendation and for choosing us.
Kind regards,
Keith
Very poor service
Good, attentive and enthusiastic service until I changed my mind and asked for my deposit to be returned. At that point, the calls stopped being returned, emails were ignored and excuses made. Predictable but really very poor and would not consider buying from them again. Beware.
30 March 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good evening. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0104 Kind regards, Danielle
Brilliant
Brilliant, smooth, easy experience purchasing with Mark at Vertu Ford, Bristol Street. It was clear that Mark was very competent and genuinely being helpful. I'm able to become quite overwhelmed with the amount of things in a car purchase (finance agreements, insurance etc.) but Mark explained everything well and put me at ease.
20 March 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for sharing your experience. We’re delighted to hear that your purchase with Mark was smooth, easy, and stress‑free. It’s great to know that his competence and genuinely helpful approach made the process clear and comfortable, especially when navigating things like finance and insurance.
We really appreciate your kind words and are pleased Mark was able to put you at ease throughout.
Kind regards,
Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.