Aneeqa is a credit to ford. She made our experience of picking and collecting our new kuga very pleasant. Kept us upto date on delays and very professional. She's a very pleasant lady and will defini... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just a quick thanks to Max, Dave& Nick in the used Vans at Vertu Ford Bolton, had the pleasure of meeting all 3 guys and couldn’t fault them in anyway, cheers lad and hope to see you in the near fut... See more
Company replied
I'm over in Noth Wales .So was looking for a car here.Not had much luck until I looked on Vertu.The nearest place for me was Vertu Motors Bolton. Phone then up Spoke to Stephen Calland Sales Executive... See more
Company replied
When my fleet company sent me to kwik fit to check the brakes on my car & were unable to help, I called in at Ford on the off chance. Dominic was really helpful, explaining about the different driv... See more
Company replied
Company details
About Vertu Motors - Ford Bolton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
54-56 Higher Bridge Street, BL1 2HG, Bolton, Lancashire, United Kingdom
- 0330 108 8787
4.7
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our mobility advisor Aneeqa was…
Our mobility advisor Aneeqa was excellent, she looked after us both with 5 star service, couldn't fault Ford in any way
4 July 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your wonderful feedback. We're delighted to hear that Aneeqa provided you both with such excellent service and made your experience a 5-star one. It's especially pleasing to know that you couldn't fault Ford in any way.
Many thanks,
Chloe
IExcellent service'm over in Noth Wales .So was looking…
I'm over in Noth Wales .So was looking for a car here.Not had much luck until I looked on Vertu.The nearest place for me was Vertu Motors Bolton. Phone then up Spoke to Stephen Calland Sales Executive who was very helpful.Liked a Ford Fiesta ecoboost so had it Reserved by Stephen till I got over to Bolton.When I arrived he was extremely helpful showing me all around the car.Which was in excellent condition. Just like to Thank Stephen and all the staff for all the help and guidance we recieved. The car arrived at my house a few days later delivered by Andy who was also helpful showing me around it again. Once again like to thank all at Vertu Bolton for there excellent service.
28 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your fantastic feedback. We’re delighted to hear that, despite the distance from North Wales, Stephen provided such helpful support throughout, from reserving the car to guiding you through it on arrival.
It’s great to know everything lived up to expectations and that the delivery by Andy was just as helpful and informative. We truly appreciate your kind words and will be sure to pass them on to the team at Vertu Bolton.
Kind regards,
Matthew
Very professional
Very professional, polite and couldn’t do enough for us to ensure we had a positive experience
30 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your kind feedback. We’re delighted to hear that the team provided such professional, polite and supportive service to ensure you had a positive experience.
Kind regards,
Matthew
Just a quick thanks to Max
Just a quick thanks to Max, Dave& Nick in the used Vans at Vertu Ford Bolton, had the pleasure of meeting all 3 guys and couldn’t fault them in anyway, cheers lad and hope to see you in the near future for another great deal, top notch.
Martin
Marbro Contracts Ltd
23 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Martin,
Thank you for your great feedback.
We’re delighted to hear you had such a positive experience with Max, Dave and Nick in our used vans team at Ford Bolton. It’s fantastic to know they looked after you so well and made such a strong impression.
We really appreciate your kind comments and look forward to seeing you again in the future.
Kind regards,
Danielle
Brought a Ford Focus and the car was…
Brought a Ford Focus and the car was immaculate inside and out. Stephen Calland showed me the car, who was very helpful and informative. I would recommend Vertu to anyone.
6 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Chris,
Thank you for your great feedback.
We’re delighted to hear your Ford Focus was presented immaculately and that Stephen provided a helpful and informative service. Your recommendation really means a lot to us.
Kind regards,
Danielle
Aneeqa is a credit to ford
Aneeqa is a credit to ford. She made our experience of picking and collecting our new kuga very pleasant. Kept us upto date on delays and very professional. She's a very pleasant lady and will definitely purchase from her again.
19 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for sharing such a lovely review. I’m so pleased to hear that Aneeqa made your Kuga collection experience so smooth, keeping you updated throughout and looking after you with such professionalism. She’ll be delighted to know you’d happily return to her again.
Many thanks,
Chloe
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Fantastic service from Chris at Vertu Ford Bolton. Friendly, knowledgeable and kept me informed throughout the entire process. Made buying my new car easy and enjoyable. A great experience from start to finish and I would highly recommend both Chris and the dealership.
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Always helpful and friendly service
When my fleet company sent me to kwik fit to check the brakes on my car & were unable to help, I called in at Ford on the off chance.
Dominic was really helpful, explaining about the different drive modes on electric cars, how they affect the braking and took the car out for a drive, reassuring me all OK and giving me some really helpful info.
He also helped to set up the app which until now, I didn't realized existed and filled the washer fluid which was on my to do list. Great customer service, always a friendly and helpful welcome whenever I've been, thank you!
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Robyn,
Thank you for your detailed and thoughtful review. It’s great to hear that Dominic was able to support you so effectively, taking the time to explain everything clearly and reassure you about your vehicle.
Going the extra mile to provide helpful advice, set up your app, and take care of those smaller details really shows the level of care we aim to deliver. It’s also lovely to hear that you’ve consistently found the team welcoming and friendly.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
The selection of cars was excellent
The selection of cars was excellent, each in great condition and at very competitive pricing. The sales assistant was far from pushy and was there to provide information and assistance throughout. She was very personable and made the buying process very much better than I had feared it would be. All in all a very positive experience throughout
15 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Chris,
Thank you for your review. It’s great to hear that you found a strong selection of cars, all in excellent condition and competitively priced. We’re especially pleased that the sales approach felt relaxed and supportive, with helpful information provided throughout.
Creating a personable, pressure‑free experience really does make a difference, and we’re delighted your visit exceeded your expectations.
Kind regards,
Dean
My car was booked in for a 2nd year …
My car was booked in for a 2nd year service. Over the 2 years I paid monthly towards the service and was hoping that there was no extra fees.
My issue was that I was offered and oil flush, Aircon filter as additional and yes I took that up because I wanted the car to be in good condition. That amounted to approximately £44.
When the car was check I was then contacted to state there was an advisory on the brake fluid to be changed every 2 years. I went ahead again for safety reasons. That was apparently another £55 reduced after I raised my complaint.
These additional fees could be worked into the monthly plan to reduce any further expenses. I would like to hear back about this.
I had a conversation with the dealership GM who did take time to hear my concerns I much appreciate that too.
One positive. I had updates and conversations with Amber M service advisor at Vertu Bolton.
I was very impressed and happy with her telephone manner and face to face communication. Amber I believe has only just started, she was amazing and I hope you continue doing well 5* from you.
Can’t fault the dealership, but the additional packages : add ons needs to be addressed to reduce any unnecessary costs.
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Andy. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Friendly and professional
From the first visit to Bolton Vertu the staff were polite, helpful and knowledgeable.
The Sales Executive Harvey was a pleasure to deal with from initial viewing and test drive, through to completion of purchasing an i-Pace.
All the staff I spoke to were easy to speak to and there was never any pushy sales, it was all very relaxed and efficient.
11 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience at Vertu Bolton and that the team were polite, helpful and knowledgeable throughout.
It’s great to know that Harvey provided a relaxed and professional service from initial viewing through to completing your i‑Pace purchase. We’re especially pleased that you felt at ease with a no-pressure approach.
I’ll be sure to pass on your kind words to Harvey and the team.
Kind regards,
Matthew
Everything was easy and to the point
Everything was easy and to the point! Dave was spot on and explained everything i needed to know.
10 June 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Josh,
Thank you for your review. It’s great to hear that everything was straightforward and clearly explained, and that Dave made the whole process easy for you.
Kind regards,
Dean
Great experience great people kept us…
Great experience great people kept us up to date and informed
16 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Neil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu Ford Bolton.
It’s wonderful to know that the team kept you well informed throughout and made the whole process smooth and enjoyable. Your kind feedback means a great deal to everyone involved.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
First class service
We have had a number of commercial vehicles from the Bolton branch and as always the service we get from Luke at Vertu Bolton has always been first class.
All the staff at Bolton very helpful
29 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Dave,
Thank you for your review. It’s great to hear that you’ve continued to receive first‑class service from Luke and the team at Bolton across your commercial vehicle purchases. Consistency like that really makes a difference, and we’re pleased the whole team have been so helpful.
Kind regards,
Dean
High quality customer service
Linda was informative and helpful during the process of ordering and collecting a new car. She talked through the options and provided a high level of customer service. Linda worked to understand my requirements and provided support throughout the process.
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your kind feedback. We’re delighted to hear that Linda provided such informative and helpful support throughout the process of ordering and collecting your new car.
It’s great to know that she took the time to understand your requirements, talk you through the available options, and deliver such a high level of customer service from start to finish. Providing a personalised and supportive experience is exactly what we aim for.
We’ll be sure to pass on your kind comments to Linda — she’ll be pleased to know her efforts made a difference.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Fantastic customer service from Ellie…
Fantastic customer service from Ellie and Amir. Delighted with my new car.
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Rosie,
Thank you for your review. It’s great to hear you received fantastic customer service from Ellie and Amir — we’re delighted you’re so pleased with your new car.
Kind regards,
Dean
Everything was well explained
Everything was well explained, Great customer service . Thank you
23 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your feedback. We’re delighted to hear that everything was clearly explained and that you received great customer service. Your kind comments are very much appreciated.
Kind regards,
Matthew
From first phone call to collect…
From first phone call to collection of the my new truck the sales team ( David ) was outstanding couldn’t ask for more
Polite / friendly / professional
So thank you
May thanks
Jason
23 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for taking the time to share your review, Jason.
We’re delighted to hear that your experience was outstanding from the very first phone call through to collecting your new truck. It’s fantastic to know David provided such polite, friendly, and professional service throughout — he’ll be thrilled to receive your kind feedback.
Ensuring everything runs smoothly and creating a great experience for our customers is exactly what we strive for, so your comments mean a great deal.
Thank you again for your support, and we hope you’re enjoying your new truck. We look forward to welcoming you again in the future.
Kind regards,
Keith
Extremely disappointed with the way…
Extremely disappointed with the way this company handled damage caused to my car. For over a week we were repeatedly told they were not responsible, despite the evidence and concerns raised. Tristan Peters in particular denied any responsibility during this time and was also very rude and dismissive throughout the situation, before the company later admitted fault.
The damage itself was frustrating enough, but the dishonesty, attitude, and lack of accountability made the situation far worse. Customers deserve honesty and respectful communication from the beginning, not delays, excuses, and poor treatment.
I would strongly recommend people take photos of their vehicle before using this company and think carefully before trusting them with their property.
22 April 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Dear Mr Pardue Thank you very much for taking the time to review your visit to us at Vertu Motors Bolton. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 01204 524 474. Regards Chris Armstrong General Manager
The service from start to finish was…
The service from start to finish was excellent. I bought a truck on line and was given regular updates from Dave. Would highly recommend.
21 May 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Darren
Thank you for your fantastic feedback. We're delighted to hear that you received excellent service from start to finish when purchasing your truck online. It’s great to know that Dave kept you regularly updated throughout the process — that communication really makes a difference.
We truly appreciate your recommendation and your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.