Vertu Motors - Ford Bolton Reviews 

120
TrustScore 4.5 out of 5

4.7

54-56 Higher Bridge Street, BL1 2HG Bolton, Lancashire, GB


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Rated 5 out of 5 stars

Harvey helped me when I was let down badly by someone else and he was so professional throughout. He was unlike any other car salesman i've ever met and was so genuine and polite. He's a credit to th... See more

Company replied

Rated 5 out of 5 stars

Great service from Vertu, Bolton, Even tho my new vehicle was one of the cheapest cars, I felt like a valued customer. A special thanks to Amir for a honest description, no hard sale and making the pa... See more

Company replied

Rated 5 out of 5 stars

Stephen Calland was very friendly, professional, patient & very understanding. All my questions where answered with time to consider options. Great service on all fronts. John

Company replied

Rated 5 out of 5 stars

After purchasing a vehicle my self a family member was looking for a new car and I recommend vertu ford Bolton. Found the car they were looking for and from start to finish Stephen who delt with us fo... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Ford Bolton

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 54-56 Higher Bridge Street, BL1 2HG, Bolton, Lancashire, United Kingdom

  • 0330 108 8787

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(120)

12,322 reviews in the last 12 months

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Rated 5 out of 5 stars

There was no hard sell or pushy sell

There was no hard sell or pushy sell! Everything was relaxed, the way that it should be. We called on the morning to make an appointment to see a used car, it was ready when Stephen said it would be to test drive. I wasn’t comfortable driving around the area, as I wasn’t familiar, however Stephen said that’s fine and took me to a quieter carpark for a test drive. I was very happy with the car and decided to purchase. Stephen was very thorough, answered questions honestly and accurately. Stephen even had the car ready the same day so I could drive away. As I had no vehicle and needed it for the next day. Everything was explained clearly and consistently with the FCA guidelines. Stephen offered me products he thought I would benefit from, and accepted when I declined the ones I thought irrelevant for my needs. And did push for the sell. Absolutely thrilled with my Ford, and extremely happy with the service received from Stephen and the team at Ford Bolton. Keep up the good work guys!!

5 March 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your experience was relaxed and completely free from any pressure — exactly the way car buying should be.
It’s great to know that Stephen had the car ready for your appointment and went the extra mile to take you to a quieter area for the test drive, making sure you felt comfortable. We’re also pleased that his honesty, thorough explanations, and clear guidance helped you feel confident in your decision.
Having your car prepared the same day so you could drive away must have been a huge help, and it’s wonderful to hear how thrilled you are with your Ford. We’re glad the process remained fully compliant with FCA guidelines and that Stephen offered suitable products without any pressure.
Thank you again for your kind words about Stephen and the team at Ford Bolton — they’ll be delighted to hear your feedback.
Kind regards,
Matthew

Rated 5 out of 5 stars

Great experience yet again

Great experience yet again, Alex Weston looked after us from start to finish.

5 March 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Katie,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear you had another great experience at Ford Bolton and that Alex looked after you from start to finish. Your continued trust means a lot to us, and we’ll be sure to pass on your kind feedback to Alex.
Kind regards,
Liza

Rated 5 out of 5 stars

I just recently bought a new Ford puma…

I just recently bought a new Ford puma from Vertu Bolton I found the staff very friendly and accommodating and great to deal with would definitely recommend this dealership

23 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your review. We’re delighted to hear that you had such a positive experience when purchasing your new Ford Puma from Vertu Bolton. It’s great to know the team were friendly, accommodating, and easy to deal with throughout your visit.
We really appreciate your recommendation and hope you enjoy every moment with your new car.
Kind regards,
Matthew

Rated 5 out of 5 stars

Shining Star company

Having dealt with Vertu, Bristol Street and Gordon's Bolton for years now tells you how satisfied I am with the company. My latest dealings Mark Collier was professional, helpful all the way through the process including the pick upon 2nd March 26 first class service.

2 March 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for taking the time to share your feedback. It’s fantastic to hear that you’ve continued to choose Vertu, Bristol Street Motors, and Gordon’s Bolton over the years — your loyalty truly means a great deal to us.
I’m delighted to hear that your latest experience with Mark Collier was so positive. His professionalism and support throughout the entire process, right through to your collection on 2nd March, clearly made a strong impression. It’s great to know you felt you received first‑class service once again.
Kind regards,
Matthew

Rated 5 out of 5 stars

Buying new van

David Partington gave us a first class service from beginning to end.

28 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your kind review. I’m delighted to hear that David Partington provided you with a first‑class service from beginning to end. Your feedback is greatly appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Guys in Bolton were really easy to talk…

Guys in Bolton were really easy to talk to and really helpful,nothing was to much trouble and replied to all messages and emails straight away

28 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Andy,
Thank you for leaving us such a fantastic 5‑star review! We're really pleased to hear that the team in Bolton were easy to talk to, helpful throughout, and quick to respond to all your messages and emails. Providing a smooth and stress‑free experience is something we always aim for, so it’s great to know we hit the mark.
If you need anything else, we're always here to help.
Kind regards,
Liza

Rated 5 out of 5 stars

Purchasing my new car was a great…

Purchasing my new car was a great experience. Chris was very helpful and kept me informed throughout.
I love my new Puma.

25 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your lovely feedback! We’re delighted to hear that purchasing your new car was such a great experience and that Chris kept you well informed throughout. It’s fantastic to know you’re enjoying your new Puma!
Kind regards,
Keith

Rated 5 out of 5 stars

All the staff at Vertu Bolton were…

All the staff at Vertu Bolton were great to deal with, particularly Ellie and Chris. Lovely car, looking forward to getting out and about in it.

18 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon,
Thank you for your great review. It’s wonderful to hear that the team at Vertu Bolton made your experience a positive one, and that Ellie and Chris were particularly helpful. We’re delighted you’re pleased with your new car and hope you enjoy every mile in it.
Kind regards,
Dean

Rated 5 out of 5 stars

A very straightforward purchase.

Max and Nick Marshall were extremely helpful with all aspects of the purchase, we would definitely purchase from the dealership again.

18 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon Bruce,
Thank you for your review.
I’m really pleased to hear that Max and Nick Marshall were so helpful throughout your purchase. It’s great that everything felt straightforward and that you’d be happy to buy from the dealership again.
Your feedback is much appreciated by the team at Ford Bolton.
Kind regards,
Dean

Rated 5 out of 5 stars

Top place to buy from

Absolute pleasure to be buying a car from this company from start to finish was so smooth and would recommend.

Would 100% go back to this company in the future.

James was a top man and wouldn't hesitate to deal with him again.

11 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your fantastic feedback. I’m delighted to hear that buying your car was a smooth and enjoyable experience from start to finish. We truly appreciate your recommendation, and it’s wonderful to know you’d choose to return to us in the future.
Kind regards
Keith

Rated 5 out of 5 stars

Very professional in all aspects of the…

Very professional in all aspects of the sale, Dave Partington was helpful, polite & kept me up to date throughout the sale.
Excellent service.

9 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Paul
Thank you for your excellent feedback. We're delighted to hear that Dave Partington was professional, helpful, polite, and kept you fully updated throughout the sale. We really appreciate your kind words and are pleased you received such great service.
Kind regards
Dawn

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience from start to finish with vertu ford , Bolton, David Partington sorted me out a lovely van at a reasonable price and he couldn’t do enough for me absolutely top bloke, I would definitely recommend vertu really good staff , they all know their stuff, very knowledgeable , six stars from me

6 February 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your outstanding review. We’re delighted to hear you had a fantastic experience from start to finish at Vertu Ford Bolton. David Partington will be thrilled to know he was able to find you a great van at a reasonable price and that his support made such a positive impression.
It’s wonderful to hear your praise for the whole team — their knowledge and helpful approach are things we’re very proud of. Your six‑star recommendation truly means a lot to us.
Kind regards
Keith

Rated 5 out of 5 stars

5th change of car with Ford/ Virtu and…

5th change of car with Ford/ Virtu and Chris ensured the process was smooth and made every effort to get the deal done in a way that suited my requirements.

31 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon, Rob .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

New Kuga

We were dealt with in a professional manner and looked after during the purchase of the vehicle. We were kept informed with the progress and the vehicle was delivered in a good condition.

30 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Vertu Motors Ford Bolton

Stephen Calland was our contact at Vertu Ford bolton. We cannot find any fault with the service we received. Very professional with nothing to much trouble all delivered in a friendly manner. Five star!

29 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Stephen looked after you so well and that you couldn’t fault the service you received. His professional, friendly approach — and willingness to go the extra mile — is exactly what we aim to deliver for every customer.
Your five‑star feedback means a great deal to the whole team at Vertu Ford Bolton. We really appreciate it and hope to welcome you back again in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Both Nick and Dave Partington were both…

Both Nick and Dave Partington were both extremely helpful and very knowledgeable about their product.
Both a real ambassador for Vertu.

13 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

excellent service

excellent service

10 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Steve looked after me brilliantly and…

Steve looked after me brilliantly and made the whole process really easy

8 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning Neal, Thank you so much, Mr Hollick, for your fantastic 5‑star review. We're delighted to hear that Steve looked after you so well and made the whole process feel easy. Providing a smooth, supportive experience is exactly what we aim for, and your feedback means a great deal to the team.
We truly appreciate you choosing Vertu Motors Ford Bolton and hope you enjoy your new vehicle. Kind regards, Kerry

Rated 5 out of 5 stars

very knowledgeable and extremely…

very knowledgeable and extremely friendly staff.

5 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning Carol. Thank you so much for your kind words. We’re thrilled you found our staff both knowledgeable and friendly, and we look forward to welcoming you back again soon. Kind regards, Kerry

Rated 5 out of 5 stars

Totally above and beyond can not thank…

Totally above and beyond can not thank them enough even on his day off he still made sure everything was going well thank you Mike tinsley

5 January 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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