Excellent sales service from Lawrence Ibbotsen. All sorted and car delivered within 48 hours from first 'click'. 1 star knocked off as car was serviced 2 months ago, but service history has not been u... See more
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recently had my car serviced at Vertu Ford Crewe and I couldn’t be happier with the experience. From the moment I arrived, the team were incredibly friendly, professional and helpful, making the... See more
Company replied
I honestly couldn’t rate the customer service from Ben Keen enough. He stayed in touch throughout. Such a personable guy who made our experience effortless. No issue or question was too small. Thank... See more
Company replied
We have had quite a few vehicles from Crewe and always had great service hence the return,this time was no different Alexa did a great job of sorting things out and it was a pleasure dealing with you... See more
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Company details
About Vertu Motors - Ford Crewe
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
University Way, CW1 5HW, Crewe, Cheshire, United Kingdom
- 0330 108 8962
4.6
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Service plan
recently had my car serviced at Vertu Ford Crewe and I couldn’t be happier with the experience. From the moment I arrived, the team were incredibly friendly, professional and helpful, making the whole process completely stress-free.
The service was carried out efficiently, everything was explained clearly, and I was kept informed throughout. I was also provided with a courtesy car, which was extremely convenient and made the whole experience even easier.
My car was returned in great condition and I left feeling confident that everything had been checked and taken care of properly. It’s clear that the team take real pride in their work and genuinely care about providing excellent customer service.
A huge thank you to everyone at Vertu Ford Crewe — fantastic service from start to finish. I’ll definitely be returning and would have no hesitation whatsoever in recommending them to friends and family. Five-star service! ⭐⭐⭐⭐⭐
31 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Yaeli,
Thank you for your wonderful feedback, it’s fantastic to hear the team made the whole servicing experience so smooth and stress-free. We’re pleased everything was clearly explained, you were kept informed throughout, and that the courtesy car helped make things even more convenient. It’s great to know you left feeling confident in the work carried out and so well looked after.
Kind regards,
Dean
Fantastic Service
Purchased my new Ford Puma ST Line X from Vertu Ford Crewe on Saturday and managed to pick it up on the following Wednesday, Daniel Kidd was fantastic throughout the process and made the process very easy.
Very happy with my new car and would highly recommend Vertu Ford Crewe.
5 August 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Rhys,
Thank you for your fantastic feedback, it’s great to hear Daniel made the whole process easy and straightforward for you. We’re delighted everything came together so quickly and that you’re so happy with your new Ford Puma ST-Line X. Thank you for your recommendation.
Kind regards,
Dean
We have had quite a few vehicles from…
We have had quite a few vehicles from Crewe and always had great service hence the return,this time was no different Alexa did a great job of sorting things out and it was a pleasure dealing with you again
1 August 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Pauline,
Thank you for your wonderful feedback and for your continued loyalty. It’s great to hear you’ve consistently received such great service over the years, and that this experience was no exception. We’re delighted Alexa looked after you so well and made the whole process a pleasure once again.
Kind regards,
Dean
Satisfactory Customer Service.
Friendly & Helpfull Staff & can't do enough to support you on your used car journey.
1 August 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for your kind feedback.
We’re delighted to hear that you found the team friendly, helpful and supportive throughout your used car journey. It’s great to know that they went above and beyond to assist you and ensure you had a positive experience from start to finish.
We truly appreciate you taking the time to share your comments and hope you enjoy your new car.
Kind regards,
Matthew
Excellent sales service from Lawrence…
Excellent sales service from Lawrence Ibbotsen. All sorted and car delivered within 48 hours from first 'click'. 1 star knocked off as car was serviced 2 months ago, but service history has not been updated on Ford Pass app. Still chasing by phone for this to be done.
31 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for your feedback.
We’re delighted to hear that Lawrence Ibbotson provided such excellent service and that everything was arranged so quickly, with your car delivered within 48 hours of your initial enquiry.
We’re sorry to hear about the delay in updating the service history on the FordPass app. Can you please contact us at digitalcustomerexperience@vertumotors.com with reference TP4K0108 and one of our team will look into this for you.
Thank you again for your feedback, and we’ll be sure to pass on your kind words to Lawrence.
Kind regards,
Matthew
I had a brilliant experience at Vertu…
I had a brilliant experience at Vertu Motors in Crewe, and had brilliant customer service from Dan, not pressure, reassured and answered all my questions, would highly recommend this company to purchase a car from.
24 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for your fantastic review.
We are delighted to hear that Dan provided such brilliant customer service during your visit to Vertu Motors Crewe. It's great to know that he answered all your questions, put you at ease, and ensured you felt supported throughout the process without any pressure.
Thank you for your recommendation. We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Keith
Staff were so helpful and professional…
Staff were so helpful and professional there understanding ohf my needsfrom start to finish.
20 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for your kind review.
We are delighted to hear that you found our team so helpful and professional throughout your experience with us. Understanding our customers' needs and providing the right support from start to finish is at the heart of everything we do, so it is fantastic to know that you felt well looked after every step of the way.
At Vertu, we believe that buying a car should be an enjoyable and stress-free experience, with friendly guidance, clear communication, and no pressure. It is wonderful to hear that our team delivered this level of service and helped you find the right solution for your needs.
Thank you once again for your feedback. We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
Ben was our salesman and he did a great job from our first visit to collecting our vehicle .
Ben our sales representative was very helpful from our first visit to the day we collected our vehicle, would highly recommended him .
16 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I honestly couldn’t rate the customer…
I honestly couldn’t rate the customer service from Ben Keen enough. He stayed in touch throughout. Such a personable guy who made our experience effortless. No issue or question was too small.
Thank you Ben I will recommend you to friends and family .
100/10
16 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Lyndsey,
Thank you for your fantastic 5-star review!
We’re delighted to hear Ben provided such outstanding customer service throughout your experience. It’s wonderful to know he kept in touch every step of the way and made the whole process feel effortless.
Your kind words and "100/10" rating will mean a great deal to Ben, and we’ll be sure to pass on your feedback. Thank you also for recommending him to your friends and family.
Kind regards,
Kerry
Great customer service and customer…
Great customer service and customer support and communication, my second vehicle from Vertu Crewe and would highly recommend recommend a visit.
6 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Andrew,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received great customer service, support and communication throughout your experience. It’s especially pleasing to know this is your second vehicle from Vertu Ford Crewe and that you would highly recommend us to others.
We really appreciate your continued loyalty and look forward to welcoming you back again in the future.
Kind regards,
Kerry
It was a nice experience and we feel…
It was a nice experience and we feel nice having a nice car. Micheal explained us very well about the car. Thank you
1 July 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience and that Michael explained everything clearly, helping you feel confident with your new car.
We hope you continue to enjoy it.
Kind regards,
Matthew
Dan Kidd at ford Crewe made the…
Dan Kidd at ford Crewe made the purchase of buying my new car a pleasure would recommend him to anyone
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Glynis,
Thank you for your lovely feedback, it’s great to hear Dan made the experience so enjoyable for you.
Kind regards,
Dean
Refused own property
Mechanic friend ordered part and called branch to make sure his friend (me) could pick it up on his behalf. He was left on hold for ten minutes and eventually cut off, he called back and was told yes come in that day with the ref number. So I left work early (because the job urgently needs doing) and drove for 30 mins to get there only to be told I couldn't have the paid for property because the branch was doing a stocktake and to come back before 5. I don't usually leave complaints but there was no attempt made to help me, I was told just to come back later for the item that had already been paid for (my property) so why that was being counted in a stocktake I don't understand. And why weren't we pre warned about this when we called.
So now I have to put the mechanic off for two hours to fit the part in my car. Cheers Ford, loving yr work!!
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon
We’re very sorry to hear about the experience you had when visiting our parts department today, we have passed this feedback onto the service manager Leigh Biddulph who will call you on his return to work on Monday to discuss further.
Kind regards,
Tom Jolley
General Sales Manager
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Went to pick up my new car yesterday .
Went to pick up my new car yesterday .
A thank you to Darren
who was , as always , organised, professional and polite .
He has kept me informed throughout the process and took the time to go through everything I needed to know .
Very good customer service.
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Sheila,
Thank you for your review. It’s great to hear that Darren provided such organised, professional, and polite support throughout, keeping you well informed every step of the way. Taking the time to ensure you were comfortable and confident at handover really makes a difference.
We’re delighted you had such a positive experience.
Kind regards,
Dean
The team at Vertu Ford Crewe were very…
The team at Vertu Ford Crewe were very helpful and made the process very clear and straightforward to follow- well done
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Christopher,
Thank you for your review. It’s great to hear that the team were so helpful and made the whole process clear and straightforward for you.
We really appreciate your kind feedback.
Kind regards,
Dean
Excellent service
I brought my 11yo Mondeo in for a recall but had already indicated that I was looking for a replacement.
Alexa had already identified a possible replacement for me. With absolutely no pressure, the car was transferred for me to view, Alexa handled all the paperwork, explained all the purchase options and recommended warranty and service packages. As expected, the sale went through very smoothly, any concerns that I had were dealt with professionally and to my satisfaction. Thsnk you Alexa.
6 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Martyn,
Thank you for sharing your experience. It’s great to hear that Alexa was able to line up a suitable replacement for you in advance and made the whole process feel straightforward and pressure-free. I’m glad everything from viewing the car to sorting the paperwork and discussing options was handled clearly, and that any questions you had were resolved to your satisfaction.
We really appreciate your feedback and hope you’re enjoying your new car.
Kind regards,
Dean
Efficient service from first phone call…
Efficient service from first phone call to collecting my car.
Im pleased with the car. A comfortable smooth drive
9 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Beryl,
Thank you for your kind feedback. It’s great to hear everything ran smoothly from your initial call through to collecting your car, and that you’re enjoying such a comfortable and smooth drive.
Kind regards,
Dean
Ford Puma
There was an error at the dealership regarding the new Puma they ordered for me. After a phone call and a visit Gabbie sorted everything out and I left in my new car very happy. She makes a good cofee as well
2 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Susan,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Crewe had such a positive outcome.
While we’re sorry there was an initial issue with your order, it’s wonderful to know that Gabbie was able to step in, resolve everything quickly, and ensure you left happy in your new Puma. Turning situations like this around is so important to us, and your feedback really highlights that.
We’re also glad to hear you enjoyed the coffee — a lovely extra touch to the experience!
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Car servicing that really comes with Great Service - 6 Stars !
Due to current health issues I had dropped the car off at Vertu Motors Ford (University Way, Crewe) 2 days early.
Currently my car is vital re hospital visits for scans and treatment. Despite dropping the car off early the car received its free visual check and repair on the very same day. The following day it was returned (saving me the need to collect) and had been cleaned. I was also able to pay online which was convenient. I was looked after brilliantly by Mr Leigh Biddulph (After Sales Manager) and Scott Appleton. I've got used to 5 star service when dealing with Leigh's team but on this occasion it's 6 Stars from me. Thanks Leigh.
4 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Ian,
Thank you so much for taking the time to leave such an incredible review. We’re truly delighted to hear about your experience with Vertu Ford Crewe.
It’s wonderful to know that Leigh, Scott and the wider team were able to support you so effectively — especially given how important your vehicle is at the moment. Going above and beyond to ensure your car was checked, repaired and returned promptly, along with making everything as convenient as possible, is exactly the level of care we strive to provide.
We’re especially pleased that the collection and return service, online payment and the attention to detail — including cleaning the car — all combined to make things a little easier for you. Your kind words about Leigh’s team and your “6 star” rating will mean a great deal to everyone involved.
Thank you again for your continued trust in Vertu Motors. We wish you all the very best and are always here if you need any further support.
Kind regards,
Liza.
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