Due to current health issues I had dropped the car off at Vertu Motors Ford (University Way, Crewe) 2 days early. Currently my car is vital re hospital visits for scans and treatment. Despite droppi... See more
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Went to pick up my new car yesterday . A thank you to Darren who was , as always , organised, professional and polite . He has kept me informed throughout the process and took the time to go t... See more
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Dan Kidd at ford Crewe made the purchase of buying my new car a pleasure would recommend him to anyone
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From my initial enquiry about a used VW Caddy, Vertu have been brilliant. The Sales Executive Alexandra treated us very well. She is a professional who knows how to look after customers . Every qu... See more
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Company details
About Vertu Motors - Ford Crewe
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
University Way, CW1 5HW, Crewe, Cheshire, United Kingdom
- 0330 108 8962
4.5
Excellent
82 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan Kidd at ford Crewe made the…
Dan Kidd at ford Crewe made the purchase of buying my new car a pleasure would recommend him to anyone
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Glynis,
Thank you for your lovely feedback, it’s great to hear Dan made the experience so enjoyable for you.
Kind regards,
Dean
Refused own property
Mechanic friend ordered part and called branch to make sure his friend (me) could pick it up on his behalf. He was left on hold for ten minutes and eventually cut off, he called back and was told yes come in that day with the ref number. So I left work early (because the job urgently needs doing) and drove for 30 mins to get there only to be told I couldn't have the paid for property because the branch was doing a stocktake and to come back before 5. I don't usually leave complaints but there was no attempt made to help me, I was told just to come back later for the item that had already been paid for (my property) so why that was being counted in a stocktake I don't understand. And why weren't we pre warned about this when we called.
So now I have to put the mechanic off for two hours to fit the part in my car. Cheers Ford, loving yr work!!
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon
We’re very sorry to hear about the experience you had when visiting our parts department today, we have passed this feedback onto the service manager Leigh Biddulph who will call you on his return to work on Monday to discuss further.
Kind regards,
Tom Jolley
General Sales Manager
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Went to pick up my new car yesterday .
Went to pick up my new car yesterday .
A thank you to Darren
who was , as always , organised, professional and polite .
He has kept me informed throughout the process and took the time to go through everything I needed to know .
Very good customer service.
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Sheila,
Thank you for your review. It’s great to hear that Darren provided such organised, professional, and polite support throughout, keeping you well informed every step of the way. Taking the time to ensure you were comfortable and confident at handover really makes a difference.
We’re delighted you had such a positive experience.
Kind regards,
Dean
The team at Vertu Ford Crewe were very…
The team at Vertu Ford Crewe were very helpful and made the process very clear and straightforward to follow- well done
16 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Christopher,
Thank you for your review. It’s great to hear that the team were so helpful and made the whole process clear and straightforward for you.
We really appreciate your kind feedback.
Kind regards,
Dean
Excellent service
I brought my 11yo Mondeo in for a recall but had already indicated that I was looking for a replacement.
Alexa had already identified a possible replacement for me. With absolutely no pressure, the car was transferred for me to view, Alexa handled all the paperwork, explained all the purchase options and recommended warranty and service packages. As expected, the sale went through very smoothly, any concerns that I had were dealt with professionally and to my satisfaction. Thsnk you Alexa.
6 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Martyn,
Thank you for sharing your experience. It’s great to hear that Alexa was able to line up a suitable replacement for you in advance and made the whole process feel straightforward and pressure-free. I’m glad everything from viewing the car to sorting the paperwork and discussing options was handled clearly, and that any questions you had were resolved to your satisfaction.
We really appreciate your feedback and hope you’re enjoying your new car.
Kind regards,
Dean
Efficient service from first phone call…
Efficient service from first phone call to collecting my car.
Im pleased with the car. A comfortable smooth drive
9 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Beryl,
Thank you for your kind feedback. It’s great to hear everything ran smoothly from your initial call through to collecting your car, and that you’re enjoying such a comfortable and smooth drive.
Kind regards,
Dean
Ford Puma
There was an error at the dealership regarding the new Puma they ordered for me. After a phone call and a visit Gabbie sorted everything out and I left in my new car very happy. She makes a good cofee as well
2 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Susan,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Crewe had such a positive outcome.
While we’re sorry there was an initial issue with your order, it’s wonderful to know that Gabbie was able to step in, resolve everything quickly, and ensure you left happy in your new Puma. Turning situations like this around is so important to us, and your feedback really highlights that.
We’re also glad to hear you enjoyed the coffee — a lovely extra touch to the experience!
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Car servicing that really comes with Great Service - 6 Stars !
Due to current health issues I had dropped the car off at Vertu Motors Ford (University Way, Crewe) 2 days early.
Currently my car is vital re hospital visits for scans and treatment. Despite dropping the car off early the car received its free visual check and repair on the very same day. The following day it was returned (saving me the need to collect) and had been cleaned. I was also able to pay online which was convenient. I was looked after brilliantly by Mr Leigh Biddulph (After Sales Manager) and Scott Appleton. I've got used to 5 star service when dealing with Leigh's team but on this occasion it's 6 Stars from me. Thanks Leigh.
4 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Ian,
Thank you so much for taking the time to leave such an incredible review. We’re truly delighted to hear about your experience with Vertu Ford Crewe.
It’s wonderful to know that Leigh, Scott and the wider team were able to support you so effectively — especially given how important your vehicle is at the moment. Going above and beyond to ensure your car was checked, repaired and returned promptly, along with making everything as convenient as possible, is exactly the level of care we strive to provide.
We’re especially pleased that the collection and return service, online payment and the attention to detail — including cleaning the car — all combined to make things a little easier for you. Your kind words about Leigh’s team and your “6 star” rating will mean a great deal to everyone involved.
Thank you again for your continued trust in Vertu Motors. We wish you all the very best and are always here if you need any further support.
Kind regards,
Liza.
Bit of advice for anyone who has a…
Emails for CEO ROBERT THOMAS FORRESTER
CAUTION URGED HE IS A SENSITIVE SOUL AND QUICK TO TAKE OFFENCE AND LIKE A SUTTLE BIT OF (ATTEMPTED) BULLYING
RFORRESTER AT VERTU MOTORS DOT COM
HE HAS COPIED IN UNKNOWNS (SOLICITORS ?)
Or
ROBERT DOT FORRESTER AT VERTUE MOTORS DOT COM
After Getting onto CEO, we are insured for Anglesy but to get to the facts has been unaccaptable and triggering of MH and their customer service is still rubbish. Review taking place (supposedly) Hope they allow their customer SERVICE agents to actually help the CUSTOMER Normally forgive and forget when a problem is fixed but not in this case it was so preventable and with proper Customer Service processes 'and 1*remains 😡
XXX
Edit 12.06 2.6.26
Dean Digital 'Supervisor'just fobbed me off Why apologise and then do nothing ?
😡😡😡😡 24 HOURS ON THIS NOW 👍
XXX
Bit of advice for anyone who has a Vertu car and paid for the extended warranty.
The AA cover does not cover Anglesey or indeed ANY British Island within the British 'ISLES'
North Scotland PERHAPS fair enough but dont squirrell it away like you are ashamed oh hang on ! and Ynys Mon ? How long is the bridge ? Luckily OCD and poor MH have their advantages ! What about young famillies that are strapped for cash and break down on holiday or How many Anglesey residents are driving around unawares sorry to be a bore and rant guys but would like all friends family and Vertu Customers making aware.
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1C0206 Kind regards, Dean
Happy Customers
As always we were made to feel like valuable customers. Everything was explained fully to us.
Customer service was great, follow up phone call to make sure we were happy.
We found our salesman engaging and thoughtful.
18 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Excellent service from Dan Kidd
Excellent service from Dan Kidd. He clearly explained everything about the vehicle and took me on a test drive to see if it was the vehicle which I was happy with, he made sure I fully understood about the deal being done with the exchange of my current vehicle and the financial outlay.
He could not have been any more helpful and was so friendly in all aspects regarding his dealings with me right through to the handover and inspection along with instructions about the controls.
Would certainly recommend to other.
18 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Vivian,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received such excellent service from Dan and the team at Ford Crewe.
It’s wonderful to know that Dan took the time to explain everything clearly, supported you throughout the test drive and ensured you fully understood every aspect of the deal. Providing friendly, helpful and thorough service from start to finish is exactly what we aim for, so your feedback will mean a lot to him and the wider team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
From my initial enquiry about a used VW…
From my initial enquiry about a used VW Caddy, Vertu have been brilliant. The Sales Executive Alexandra treated us very well. She is a professional who knows how to look after customers .
Every question that I asked , usually by email was answered promptly. The process was extremely smooth and quick.
I would 100% recommend Vertu in Crewe.
15 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi
Thank you so much for your fantastic feedback. We're delighted to hear that your experience with Vertu Crewe has been so positive from your very first enquiry about the VW Caddy.
It’s wonderful to know that Alexandra provided such professional and attentive service, ensuring you felt well looked after throughout. Prompt communication and a smooth, efficient process are exactly what we aim to deliver, so it’s great to hear this stood out for you.
Your 100% recommendation means a great deal to the entire team — thank you for taking the time to share your experience.
Kind regards
Dawn
Went to Vertu Crewe hoping to get…
Went to Vertu Crewe hoping to get sorted out with a new car. From the start I was impressed by Lawrence who was very attentive without being pushy. He made the whole process feel very smooth and straightforward and I felt reassured that I’m doing business with the right company. Thank you to Lawrence and the rest of the team for their good work!
15 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Robin
Thank you for your lovely feedback. We're delighted to hear that your visit to Vertu Crewe was such a positive one. It’s great to know that Lawrence made a strong impression from the start — being attentive without being pushy — and that he helped make the whole process smooth and straightforward for you.
Providing a reassuring and easy experience is exactly what we aim for, and we’re so pleased you felt confident doing business with us. Your kind thanks to Lawrence and the wider team will mean a great deal to them.
Kind regards
Dawn
Great Team that provided excellent…
Great Team that provided excellent service. The sales manager Lawrence explained about the various optional services Vertu can provide and arranged everything to ensure a smooth and efficient hand over.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Stephen, Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from the team and that everything was handled smoothly and efficiently. It’s great to know that Lawrence took the time to explain the optional services available and ensured your handover went seamlessly.
Your kind words are truly appreciated and will mean a lot to the team.
Kind regards
Dawn
Everyone was very helpful and friendly
Everyone was very helpful and friendly, the advice we were given was very comprehensive right from the initial inquiry about buying a new car through whatever finance options were best for us and then for the exchange of our old car for the brand new one. Customer service was superb throughout, many thanks to everyone
13 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Lynda
Thank you for your lovely feedback. We're delighted to hear that you found the team so helpful and friendly throughout your journey. It’s great to know the advice you received was comprehensive — from your initial enquiry, through finance options, and right up to part‑exchanging your old car for your new one.
Providing superb customer service at every stage is exactly what we aim for, and your kind words mean a great deal to us.
Kind regards
Dawn
Reply from Vertu Motors - Ford Crewe
Hi Mr Thorniley,
Thank you for your kind review! We’re really pleased to hear you found the team friendly and efficient, and that you’re enjoying the great cars we have on offer.
We truly appreciate your feedback and hope to see you again in the future!
Danielle
I was very impressed with Gabbie she is…
I was very impressed with Gabbie she is very professional at her job . So important from customer point of view. From the first meeting with her and until you pick up your new car. I am a great believer in customer service and Gabbie is credit to Ford . Patrick nally
1 May 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Hi Patrick,
Thank you for your wonderful feedback. We're delighted to hear how impressed you were with Gabbie. It’s great to know that her professionalism made such a positive impact from your first meeting right through to collecting your new car.
We truly value your comments, especially as someone who places strong importance on customer service. Gabbie will be pleased to know she made such a difference and is a real credit to Ford.
Thank you again for taking the time to share your experience.
Kind regards
Dawn
Issue quickly resolved
Staff were very friendly and accommodating at Vertu Ford in Crewe. I did find that when I rang the dealership I was often left waiting for a call back because people weren't available, and on one occasion - when I was just ringing to check if the car was ready to be collected - I felt the receptionist should have been able to answer my question without trying to pass me on to someone else. After I bought the car I realised it had been sold with more miles on the clock than were on the paperwork, but when I rang up to complain this issue was quickly resolved, which I appreciated.
30 April 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TPNT0105 Kind regards Dawn
100% Great service and attention to…
100% Great service and attention to detail this is our 2 nd car bought through Alaxa at Vertu Crewe so good at finding the right vehicle for our needs Thank you
27 April 2026
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning Joe,
Thank you for your fantastic review. I’m really pleased to hear that this is your second car with us and that Alexa once again took great care in finding the right vehicle to suit your needs. It’s lovely to know the service and attention to detail made such a positive impression. We really appreciate your continued trust.
Kind regards,
Dean
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