A huge thank you to the team at Vertu Ford Durham for making my purchase of a used car very easy indeed! I haven't experienced such a fine level of customer service in years... A special thank you... See more
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Buying this car was a very good experience. The salesperson Aqib Aslam was very pleasant and extremely helpful. Nothing was too much trouble and everything was explained in detail without any pressure... See more
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I enquired one day and had a new car within a week! I spoke to Leon and can’t speak very highly of him. He was very professional while being aware of my needs.when I approached the garage there was a... See more
Company replied
Sue at ford durham went above and beyond to make me welcome and explain things in a way I could understand ,from start to recieving car was swift and professionally done thankyou sue mcglade A+++++
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Company details
About Vertu Motors - Ford Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
High Street, Carrville, DH1 1AU, Durham, County Durham, United Kingdom
- 0330 108 8963
4.7
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience at Vertu Ford Durham
I had a great experience at Vertu Ford in Durham. I was invited to their VIP event and went along with an open mind. On arrival I was welcomed with refreshments and introduced to Stefano, the salesman who looked after me.
Stefano was extremely helpful – not at all pushy or patronising, which can sometimes be the case in car sales. He explained everything clearly, gave me a range of options, and worked hard to find the best possible deal for me. He was patient, informative, and made the whole process feel straightforward.
When the new government grant for electric cars was announced before I had signed for my car, both Stefano and the business manager were genuinely excited for me to benefit from it, which really showed they had my best interests at heart.
Overall, everything went smoothly. Communication was excellent, the service was professional, and I felt very well looked after from start to finish. I would definitely recommend Vertu Ford Durham, and especially Stefano, to anyone considering their next car.
10 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Joanne, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Stefano and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Keith
Never ending issues with the car that I…
Never ending issues with the car that I bought less than a year ago. Worst service department I have ever come across. Never call when they say they are going to call. Never get back to you, even when they have your car in with them. When you try to ring, you can never get through to anyone. Staff are unpleasant and unhelpful. Ongoing issues that are still unresolved and had to get Ford involved.
16 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for taking your time to leave this review. We are sorry to hear this, our Aftersales Manager will contact you to discuss this.
Regards
Simon Sumner
car purchase
absolutely first class service from Kieran at ford Durham nothing was to much trouble went way beyond being a salesman had a few problems but he was very patient and helpful nothing was to much trouble highly recommended 10/10
15 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Peter. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kieran and the team. We hope to see you again soon. Happy motoring, Kerry
I bought a car here on the 5/9/25with…
I bought a car here on the 5/9/25with help from keiran i told him what I wanted and he found me the perfect car. He answered all my questions and nothing was to much trouble, he is an absolute credit to vertu. He was polite friendly and very helpful. I will 100% be back when it's time for my next car.
5 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Well done Vertu Ford DURHAM
Great service,courteus and understanding of customer requirements, very knowledgable and professional dealing with finance and explaining car
features.
2 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Durham vertu
Completely professional throughout the whole process would definitely recommend
2 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Norman. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Lost oil filler cap for my Ford car…
Lost oil filler cap for my Ford car ordered it from Bristol St Motors Carreville Durham on the 31st July 2015 they said it would have to be ordered in ,but to my surprise they phoned within 1/2 hour of ordering they said it would be there at 8 am the next morning that's what I call service and Peter in the parts department worth a mention who was so helpful and polite. If only I could afford a new car the Bristol St motors Carreville Durham would be first call to go to.
3 August 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
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