Excellent information before we decided on our car. Well informed staff. The delivery time was as set out when we decided to buy ( in fact slightly earlier ). Jordan kept us up to date on progress an... See more
Company replied
Location
Switch locationChallenge Way, Martland Park, WN5 0LD Wigan, Greater Manchester, GB
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Staff were very helpful, especially Jordan who was fantastic and put me at ease straight away. Cannot fault them, the whole experience was made as easy as possible, having never used them before they... See more
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Very welcoming dealership with excellent reps. I went on an extremely busy morning for them but the moment I was spotted, I was made welcome and offered refreshment. A salesman was very quickly av... See more
Company replied
5 star customer service as always from Vertu Wigan! Ryan was amazing when helping us to sort our new car! Brilliant communication all the way through, quick responses to any of our queries and he was... See more
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Company details
About Vertu Motors - Ford Wigan
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Challenge Way, Martland Park, WN5 0LD, Wigan, Greater Manchester, United Kingdom
- 0344 659 0049
4.8
Excellent
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recieved my call off vertu motors of…
I recieved my call off vertu motors of wigan, but as expected it was a scripted call, wasnt interested in my complaint same old same old, big company p.r, yawn, start treating people like people, not just when there buying. good ridence too the car wont ever buy anoutherford again.
19 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe
Top rate buying experience
Excellent information before we decided on our car. Well informed staff. The delivery time was as set out when we decided to buy ( in fact slightly earlier ). Jordan kept us up to date on progress and made the whole buying process easy
30 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you for your great feedback. We’re delighted to hear that you felt well informed before making your decision and that our team provided knowledgeable support throughout.
It’s great to know everything progressed as expected, with delivery even arriving ahead of schedule, and that Jordan kept you updated and made the whole process easy.
Kind regards,
Matthew
Great service
Staff were very helpful, especially Jordan who was fantastic and put me at ease straight away. Cannot fault them, the whole experience was made as easy as possible, having never used them before they made sure I understood and was informed at every step. Id definitely recommended them.
29 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you for your fantastic feedback. We’re delighted to hear that the team made your experience so easy and well supported, especially as a first-time customer.
It’s great to know that Jordan helped put you at ease and kept you informed every step of the way. We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
Very helpful
Very helpful, willing to look at multiple options to ensure we are happy
27 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you for your feedback. I’m really glad to hear the team were so helpful and took the time to explore different options to make sure you were completely happy. Your comments are very much appreciated.
Many thanks,
Chloe
Ryan and all staff are like family now
Ryan and all staff are like family now. Dealt with them alot. Any problems they do their best to help. Everything went smoothly. Loving my new Tourneo. Thanx boys n girls
27 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Mrs Lawrenson,
Thank you for your lovely feedback.
We’re delighted to hear Ryan and the team have looked after you so well and built such a great relationship with you. It’s fantastic to know everything went smoothly and that you’re loving your new Tourneo.
Kind regards,
Danielle
Easy deal done by email
Easy deal done by email. Tim Hamer is a really nice fella too. Second car I've had from them. Excellent as standard.
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Phil,
Thank you for your great feedback.
We’re delighted to hear the process was easy and convenient for you, and that Tim provided such a positive experience. It’s fantastic to know you’ve returned to us for a second car.
We really appreciate your continued support.
Kind regards,
Danielle
Very welcoming dealership
Very welcoming dealership with excellent reps. I went on an extremely busy morning for them but the moment I was spotted, I was made welcome and offered refreshment.
A salesman was very quickly available and offered me a test drive in the model I was interested in.
I honestly don't think the John, Stuart and Ryan could have been any more help.
I recommend this branch without reservation.
I'm pleased to say, we sealed the deal on my new Puma Premium very quickly and efficiently and I am now happily using the car with no problems.
20 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Philip,
Thank you for your wonderful feedback.
We’re delighted to hear you were made to feel so welcome, even during a busy time, and that the team acted quickly to support you. It’s great to know John, Stuart and Ryan provided such helpful service and made the process smooth and efficient for you.
Congratulations on your new Puma Premium, and thank you for your recommendation.
Kind regards,
Danielle
Excellent service as always John and…
Excellent service as always John and Stuart were very helpful and informative ensuring the best deal
A very satisfied returning customer
25 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Good afternoon Deborah,
Thank you for your continued support, it’s great to hear you received such helpful and informative service once again. We’re pleased everything was handled smoothly and you felt confident in the deal.
Kind regards,
Dean
Excellent service from Dave
Excellent service from Dave
A smooth transaction from start to finish. Could not have been better.
22 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Good afternoon Brian,
Thanks for your great feedback. I’m really pleased to hear everything went smoothly from start to finish and that Dave provided such excellent service throughout your experience.
Kind regards,
Dean
5 star customer service as always from…
5 star customer service as always from Vertu Wigan! Ryan was amazing when helping us to sort our new car! Brilliant communication all the way through, quick responses to any of our queries and he was really friendly and professional!
We have been to many car garages over the years but Vertu Wigan really are the best by far, they go above and beyond to deliver friendly, efficient customer service.
22 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Jayne,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your continued positive experiences with Vertu Ford Wigan.
It’s wonderful to know that Ryan provided such amazing support while helping you with your new car. His friendly and professional approach, along with clear and efficient communication, clearly made a real difference — and we’ll be sure to pass your kind words on to him.
We’re especially grateful for your comparison to other dealerships and your recognition of the team going above and beyond. Feedback like this really means a great deal to everyone involved.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Excellent service from Tim
Excellent service from Tim he kept us updated regularly as to when our car would be ready to pick up
20 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Christine,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received excellent service from Tim at Vertu Ford Wigan.
It’s great to know that he kept you regularly updated and ensured you were fully informed ahead of your car being ready for collection. Providing clear communication is something we pride ourselves on, so your feedback means a great deal.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Excellent Customer Service
I had an excellent experience buying my new car. The customer service was outstanding from start to finish. Tim, Stuart and Jordan took the time to explain everything clearly, answered all of my questions, and made sure I understood every step of the process. Their helpful, friendly, and professional approach made buying a new car easy, straightforward, and completely stress-free. I would highly recommend them to anyone looking for a great car-buying experience.
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Tim, Stuart & Jordan . We hope to see you again soon. Happy motoring Dawn
Exceptional service from Liam and team…
Exceptional service from Liam and team , very helpful and informative. Solved a small issue straightaway with no problems. Special thank you for the lady worth amazing cool glasses sat in front of Liam , had amazing chat xx
12 June 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Good afternoon,
Thank you for your review. It’s great to hear that Liam and the team provided such helpful and informative service, and that any issues were resolved quickly and smoothly. We’re especially pleased the experience felt friendly and relaxed throughout — it’s those little personal touches that make a difference.
Kind regards,
Dean
Price of car £22000
Staff very helpful. All details explained thoroughly.
29 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you for your review. We’re really pleased to hear you found our staff helpful and that everything was explained thoroughly. It’s great to know you felt well supported throughout your visit.
Many thanks,
Chloe
Very easy to deal with and easy to set…
Very easy to deal with and easy to set up. Handover was great and well done. Would recommend anyone in the market for a ford to go here
25 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Darren,
Thank you for your feedback. I’m really pleased to hear you found the process easy and that the handover went so well.
We really appreciate your recommendation.
Kind regards,
Danielle
Vertu Wigan
I recently collected my new car from Ryan at Vertu Motors, I honestly cannot praise him highly enough. He kept me informed at all stages and on handover day he made sure I was completely comfortable before I left the forecourt. I would have no hesitation in recommending Vertu to family and friends ⭐️⭐️⭐️⭐️⭐️
21 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Thank you so much for your kind words! We are so happy to hear that Ryan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Efficient service
Efficient service. All staff pleasant with excellent communication skills. I struggle if staff over talk or over sell . Salesman Dave Brady pitched information regarding vehicle at the pace and level I requested.
13 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Lisa ,Thank you for your thoughtful feedback. We're really pleased to hear that you received efficient service from the team and found everyone pleasant with excellent communication throughout.
It’s especially great to know that Dave Brady tailored his approach to suit you — providing information at the pace and level you preferred without any overselling. That personalised, considerate approach is exactly what we aim to deliver, so your comments will mean a great deal to him.
Kind regards
Dawn
Five Star Service
Great price on a Ford Kuga, but the service from Dave and everyone else was absolutely five star, no hard sell, no nagging emails if you wanted time to think on it, just really nice people no Arfur Daleys.
Thanks Dave i really appreciate your service in getting my car.
11 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Good morning,
Thank you for sharing your experience. We’re really pleased to hear you were happy with the price on your Ford Kuga and that the service from Dave and the team felt genuinely five‑star.
It’s great to know you appreciated the relaxed, no‑pressure approach and being given the time and space to make your decision. We’ll be sure to pass on your thanks to Dave, and we’re glad he made the whole process a positive one for you.
Enjoy your new car, and thanks again for choosing us.
Kind regards,
Dean
The salesman was great and keep me…
The salesman was great and keep me informed from ordering to receiving my car
Also showing me just how to use everything
8 May 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Hi Hoddy,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Ford Wigan.
It’s great to know that the salesman kept you well informed from ordering through to receiving your car, and that they took the time to show you how everything works. Making sure our customers feel confident and supported is really important to us, so your feedback is very much appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
and the showroom had a good variety of…
and the showroom had a good variety of the different models available, the showroom was well maintained and the staff were smartly dressed, looked professional and were extremely approachable and friendly and answered my queries or anything I didn't understand.
24 March 2026
Unprompted review
Reply from Vertu Motors - Ford Wigan
Good morning Jill,
Thank you for your review. It’s great to hear that you found a good variety of models on display and that the showroom was well maintained. We’re also pleased that the team were approachable, professional, and took the time to answer your questions clearly.
Kind regards,
Dean
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