Raymond Hewitson From the moment I first enquired, nothing was too much trouble for salesman Craig Coleman. He was professional and always happy to help, kept me updated throughout the process (eve... See more
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The service recieved at this garage when I purchased my used Kia Rio was 1st class. Kieran was great. No pushy sales tactics. Honest and helpful throughout. I did my research on the car ahead of my vi... See more
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The member of staff who helped me with my exchange/purchase of a new MG in the week 23-30th May 2026 at the showroom in Newbridge, Edinburgh was Liam. He was exceptionally helpful and friendly and mad... See more
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I bought a hyundai from Newbridge branch last year which was a quick seamless process. I received an invitation to have a summer check up & thought it would be worth doing. Again, another seamless pro... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0344 659 8925
4.5
Excellent
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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First class customer service
Raymond Hewitson
From the moment I first enquired, nothing was too much trouble for salesman Craig Coleman. He was professional and always happy to help, kept me updated throughout the process (even checked that everything was ok after I had picked up my new car), and was never pushy. The whole experience was so easy thanks to Craig.
22 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Raymond,
Thank you for your review. It’s great to hear that Craig provided such professional, helpful, and supportive service from your initial enquiry right through to after you collected your car. Keeping you updated and making the whole process feel easy really does make a difference.
Your kind words will mean a lot to him.
Kind regards,
Dean
The service recieved at this garage was superb.
The service recieved at this garage when I purchased my used Kia Rio was 1st class. Kieran was great. No pushy sales tactics. Honest and helpful throughout. I did my research on the car ahead of my visit and found that the car was competitively priced and in great condition. Would definitely recommend this place.
30 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Gordon,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received first‑class service during your visit to Vertu Kia Edinburgh.
It’s wonderful to know that Kieran provided honest, helpful, and pressure‑free support throughout your purchase — exactly the experience we aim to deliver. We’re also pleased that you found the Kia Rio competitively priced and in great condition after doing your research.
Your kind recommendation means a great deal to the team, and we’ll be sure to pass your feedback on to Kieran. If you ever need anything in the future, we’re always here to help. Enjoy your Kia Rio!
Kind regards,
Liza.
Liam - The member of staff who helped me with…
The member of staff who helped me with my exchange/purchase of a new MG in the week 23-30th May 2026 at the showroom in Newbridge, Edinburgh was Liam. He was exceptionally helpful and friendly and made me feel welcome and comfortable. On my arrival, he immediately offered to provide a hot drink which I greatly appreciated given that it was a cold and windy day (the hot chocolate certainly hit the spot!). Liam was very knowledgeable and readily answered all my questions and everything was clearly explained to my satisfaction. I would have no hesitation in asking for Liam's assistance for any future purchases. I would add that Liam's boss, Paul, was also most helpful when I attended to finalise matters and collect my new car. Exceptional customer service from Liam and Paul. Only five stars on offer? I would give them 10 out of 10 as they far exceeded the level and quality of care I have experienced in rival showrooms when looking to buy new cars in the past.
23 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi KD,
Thank you so much for taking the time to leave such an outstanding 5‑star review. We’re absolutely delighted to hear about your experience with the team at Vertu Kia Edinburgh.
It’s fantastic to know that Liam provided such exceptional service throughout your exchange and purchase. His friendly, welcoming approach — and that well‑timed hot chocolate on a cold day — clearly made a great impression! We’re so pleased he was able to make you feel comfortable, answer all your questions clearly, and support you every step of the way.
We’re also delighted to hear that Paul was equally helpful when finalising everything and handing over your new car. It’s wonderful to know that both Liam and Paul delivered such a high level of care and professionalism.
Your kind words and comparison to past experiences mean a great deal to us — and we especially love your “10 out of 10” rating! We’ll be sure to pass your feedback on to both Liam and Paul, who will be thrilled to hear how much their efforts were appreciated.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Got my new car from Sarah
Got my new car from Sarah the other day, she was amazing and very helpful! She made sure everything was ready and made the process really simple for me!
30 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Kris,
Thank you for your fantastic feedback. It’s great to hear Sarah made such a positive difference, keeping everything simple and making sure everything was ready for you. That kind of support really helps make the whole experience smooth and enjoyable.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great service from Newbridge…
I bought a hyundai from Newbridge branch last year which was a quick seamless process. I received an invitation to have a summer check up & thought it would be worth doing. Again, another seamless process. Darren picked my car up & returned to me at home the same day. I received texts from Chloe keeping me up to date on the service. Overall just a great professional but friendly service.
12 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good morning Michelle,
Thank you for your review. It’s great to hear that both your purchase and your recent summer check were handled so smoothly. Having your car collected and returned the same day, along with clear updates from Chloe, really shows the level of service we aim to provide. We’re delighted you found the experience professional and friendly throughout.
Kind regards,
Dean
Great Staff at Vertu Kia Edinburgh
Great staff at Vertu Kia Edinburgh - friendly and professional, especially Craig who handled my purchase. Very smooth process overall. I'd have no problem recommending the Kia Newbridge branch to anyone wanting to buy a used car.
7 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your great feedback. I’m pleased to hear that you found the team at Vertu Kia Edinburgh so friendly and professional, and that Craig handled your purchase so well. It’s especially good to know the process was smooth from start to finish and that you’d be happy to recommend the Kia Newbridge branch to others. I’ll be sure to pass on your kind comments to Craig and the team.
Kind regards,
Keith
Motability please stop
I be attended the Kia showroom at Newbridge just outside Edinburgh and I saw that the 3 disabled bays were taken by vehicles and all of which had sales information in the windows.
I drove up to the far end of the car park and there was nothing suitable, I turned around and parked in front of cars at the main entrance and as other cars were stopped.
Went inside and within 5 minutes a very nice man wearing a parking attendant vest approached me and asked if I would move my car. I did but explained that the disabled bays were all taken up by cars from VERTU. He apologised and said that they had a big promotional sale at the weekend and needed the space. What a Joke!
Sorry but the parking of cars is not my problem. The availability of disabled parking bays is for YOUR disabled customers and can I recommend that you stop promoting the fact that you deal with disabled people sympathetically and STOP! Yes Stop selling to Motability customers.
Please do not reply to me as I will never be using VERTU motors again
11 May 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your review. We appreciate all feedback as it helps us to improve and deliver a better experience for our customers. Kind regards, Matthew
Excellent help from all staff
Excellent help from all staff. On a recent visit on 23rd April for a repair I received a level of care that went above and beyond. From Chloe who booked me in to the two gentlemen who facilitated my visit I want to say thank you. You are a credit to your organisation.
23 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Kate,
Thank you for taking the time to share your experience. It’s fantastic to hear that you received such a high level of care during your recent visit, and that Chloe and the rest of the team went above and beyond to support you. Your kind words really mean a lot, and it’s lovely to know you felt so well looked after.
Kind regards,
Dean
Vertu Kia Edinburgh - Great Experience
Great experience buying EV at Vertu Motors. Craig Coleman was excellent to deal with, very knowledgeable and attentive. Quick and efficient from start to finish.
20 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that your EV‑buying experience was such a positive one. Craig will be thrilled to know his knowledge, attentiveness, and efficiency made the process smooth from start to finish. Your kind words mean a great deal to us.
Many thanks,
Chloe
We purchased our new Kia from Vertu…
We purchased our new Kia from Vertu Newbridge and can honestly say they are probably the best car garage we ever used. The sales person Matthew was fantastic as were the rest of the team that we dealt with. Even though there was a delay with the car due to events in other parts of the world, they kept on touch with us the whole time to let us know what was happening. I can highly recommend
25 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your kind feedback. We’re delighted to hear that your experience at Vertu Newbridge was such a positive one and that the team delivered what you feel is the best service you’ve received from a car dealership. It’s great to know that Matthew and the rest of the team supported you so well, kept you informed throughout the delay, and maintained clear communication at every stage. Your recommendation is truly appreciated and will be shared with the team.
Kind regards,
Matthew
Complicated issues, smoothly handled
We had some paintwork issues with our used Kia Sportage, but After Sales Manager Darren Riley sorted them out and the company’s expense. On the day, Chloe was greta to work with and ensured a series of events - paintwork, MOT, service and tyres, were all completed in just two days while we enjoyed our visit to Edinburgh. We’re grateful to all who helped.
21 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for taking the time to share your feedback. We appreciate you highlighting both your initial concerns and the way the team worked to resolve them.
We’re pleased to hear that Darren Riley was able to address the paintwork issues to your satisfaction and that everything was handled at the company’s expense. It’s also lovely to hear your kind comments about Chloe — coordinating the paintwork, MOT, service and tyres within such a short timeframe is no small task, and we’re glad this allowed you to enjoy your time in Edinburgh.
Your thanks will be shared with Darren, Chloe and the wider team at Kia Edinburgh. We’re grateful for your patience and for giving us the opportunity to put things right.
Kind regards,
Liza
First electric car
I am delighted with my new car and with the service I received from Craig at your Edinburgh showroom. This is my first electric car and I was a bit apprehensive about the change over, but Craig was very informative in explaining everything I needed to know.
I am now enjoying a new driving experience.
20 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Marie,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re so pleased with your new car and that your experience at our Edinburgh showroom was a positive one.
It’s especially lovely to know that Craig was able to support you so well with your first electric car purchase. We understand that making the switch can feel daunting, so it’s great to hear that his clear and informative explanations helped put you at ease and allowed you to enjoy this new driving experience with confidence.
Thank you again for choosing Kia Edinburgh, and we wish you many happy miles ahead in your electric vehicle.
Kind regards,
Liza
Superb Motability service
Contacted this dealership regarding a Motability car for my wife. Specialist Paul Gordon could not have been more helpful, and the whole process from initial inquiry through to test drive and picking up the new vehicle could not have been smoother. Paul gave great advice, explained how Motability worked and dealt with all the paperwork. Excellent service and would highly recommend.
24 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Alex,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience arranging a Motability vehicle for your wife was so smooth from start to finish.
Your kind comments about Paul Gordon are very much appreciated. It’s great to know that his advice, clear explanations of the Motability scheme, and handling of the paperwork helped make the process straightforward and stress‑free.
Thank you for your recommendation and for choosing Kia Edinburgh. We wish your wife many happy miles in her new vehicle.
Kind regards,
Liza
new car
Our experience at Vertu Kia was excellent, staff member was very polite and professional in his role, made us at ease with our choice of car etc, there was never no pressure at all, which makes things on personal level welcomed
17 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Doug,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience at Vertu Kia Edinburgh was excellent and that you found the service polite, professional and welcoming.
It’s especially pleasing to know that you felt at ease with your choice of car and that there was no pressure throughout the process. Creating a comfortable, customer‑focused experience is very important to us, so your comments are greatly appreciated.
Thank you again for choosing Vertu Kia Edinburgh, and we hope you enjoy your new car.
Kind regards,
Liza
Delighted
We came to the Newbridge showroom and were met by Craig Coleman. We had initially wanted to buy a used, 1 year old, car but Craig found us a brand new one, within our budget too.
From start to finish Craig was very helpful and kept us at ease throughout the whole thing, including a video of us pulling off the cover to reveal our new car when we picked it up.
We have bought lots of cars over the years but this is the best yet.
We wont buy another car for 2 years but when we do we will go back to the Newbridge showroom.
5 star service.
Cheers Craig!
10 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you so much for taking the time to share such a fantastic review. We’re delighted to hear about your experience at our Newbridge showroom and that Craig was able to find you a brand new car within your budget.
It’s great to know that Craig kept you at ease throughout the whole process and helped make the handover so memorable — the unveiling video is a lovely touch and we’re pleased it added to the experience. Your comment about this being the best car‑buying experience you’ve had really means a lot to the team.
We truly appreciate your 5‑star feedback and loyalty, and we’ll be more than happy to welcome you back when the time comes for your next car.
Kind regards,
Keith
Helpful and informative staff.
Helpful and informative staff.
Relaxed unpushy atmosphere.
Bit of humour
10 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi there,
Thank you for the great review. It’s lovely to hear you found the team helpful and informative, with a relaxed, no‑pressure atmosphere — and even a bit of humour along the way.
Really appreciate your feedback.
Kind regards,
Kerry
My encounter with Vertu Kia
My initial contact was with Kia salesman Paul Gordon. Undecided as to which option was for me, Paul took time and explained my options, there was no pressure and I was left to make my own mind up. From then on until picking up my new car the process was seamless.
2 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi James
Thank you for your lovely feedback. We're really pleased to hear that Paul Gordon supported you so well during your visit. It’s great to know he took the time to explain all your options clearly, without any pressure, and allowed you to make the decision that felt right for you. We're delighted the process remained seamless right through to collecting your new car.
Your comments are truly appreciated.
Kind regards
Dawn
Love the car (EV3) It was an ex…
Love the car (EV3) It was an ex demonstration vehicle so it was pretty much brand new. The dealership went to the bother of putting a cloak over the car in their showroom & unveiling it, which would’ve been great if they had made an effort to inspect it first.
The first thing I noticed was a scuff on a door, then stone chips on the bonnet, It’s black, so was highly visible. To be fair the salesman took it away immediately & had them touched up. After I got it home I noticed that the car hadn’t been valeted. I found a dog poo bag (empty thankfully) along with a chip which had been left down the side of the passenger seat. There was grit in the door seals & under the floor mats. Whoever prepared this car needs to have a word with themselves. In short don’t bother with the fancy unveilings, just concentrate on the basics. I also feel Kia should make the effort to contribute towards the cost of a home charge point (like Arnold Clark does).
On the plus side the salesman went out of his way to loan me his wife’s 3 pin charger until I get my own one installed, he even came round to my house with it which I do appreciate.
Unfortunately I feel disappointed with that dealership.
9 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Good Experince due Craig Colman
Craig Colman , the Sales Executive who dealt with my wife and I was very helpful and personable. He very quickly and accurately assessed what we were looking for in a car. He discussed and demonstrated the car he thought might meet our requirements, which it did . He discussed the finance details of a purchase, so we were clear as to the costs involved. Overall he made the whole experience of purchase a pleasant one. He ensured we understood the operation of the car sufficiently at the hand over for us to safely drive away. While showing the good sense not to overload us with information but makng it very clear clear that he is availabe to help as we familiarise ourselves with our car. This is likely as the one fault with the car is the handbook which is not produced well and lacks clarity.
I would also like to say that although most of our dealings were with Craig, those of his colleagues we met at the Newbridge Branch were very pleasant and help full.
23 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your feedback. We're delighted to hear that Craig was so helpful and personable, quickly understanding what you and your wife were looking for and guiding you to the right car. It’s great that he made the purchase process clear and enjoyable, and ensured you felt confident at handover without overwhelming you.
We also appreciate your kind words about the rest of the Newbridge team. Your comments about the handbook are noted and will be passed on.
Kind regards,
Keith
Dealer was really helpful and salesman…
Dealer was really helpful and salesman was outstanding
9 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Keith,
Thank you for your excellent 5‑star review. We’re delighted to hear that you found the dealer really helpful and that your salesperson provided outstanding service during your visit to Kia Edinburgh. Feedback like yours means a great deal to the team.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
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