Vertu Motors - Land Rover Bolton Reviews 

Excellent communication from all staff involved throughout the process of purchasing the vehicle, especially Megan. A member of staff (Harvey) met us at the train station to take us to the dealership.
The hand over was smooth and quick, and any questions we had were answered.
Overall, the whole purchasing process experience was excellent.

Last Saturday we picked up a new 350D Defender from Vertu Bolton which we highly recommend.

From the initial engagement with Erika right through to collection Erika was fantastic resulting in a very excited wife when she saw the vehicle,

Erika made all the multiple choices and options very easy to understand resulting in a purchase that both parties were very happy with.

Well done & than you 👍👍🥇

All staff very welcoming and courteous.

My initial contract was with Erika who showed me the car and went on a test drive with me and assisted with the purchase. At handover I met Andrew who showed me every detail about the car, he was very knowledgeable and extremely helpful, showing me every feature of the car and made sure I was comfortable before I left. All staff were incredibly welcoming and friendly

Had an excellent experience with our sales executive, Jack Hackley. Jack made the purchase of an approved Velar very easy and quick. We were very well looked after and every effort was made to get the sale done quickly. Would highly recommend and will certainly be returning in future years.
Thank you!

We had a very challenging experience and would not recommend Vertu Land Rover.

On 2nd July 2024, we purchased our vehicle on PCP (3 years old Discovery Sport). Within one month, the air conditioning faults (during hot weather with a dog in the car). “Stop safely. Electrical fault detected” warning appears. Vertu replaced the DCDC convertor under warranty.

On 7th May 2025, the “Stop safely. Electrical fault detected” warning appears again and the car shuts down immediately on the road. It turns out we’d been given the wrong information about the service date (due in December 2024; we were told it was July 2025). During that service, we were billed roughly £2,000 for repairs, despite owning the car for less than a year and having an extended Land Rover warranty.

On 21st May, having been told our car was fixed, the “Stop safely. Electrical fault detected” warning appear as soon as we turn the car on. Vertu offer us a courtesy car as my partner was 8 months pregnant so we required urgent transport. Vertu then ask us to pay a further £400 for more work and say they will remove us from the courtesy car’s insurance if we don’t pay.

On 21st June, we collect the car, having paid for more work. As we get within four minutes of home, the “stop safely. Electrical fault detected” warning reappears. Thankfully, this didn’t happen on the motorway which would have endangered our lives. The AA come out and confirm the problem still exists. Vertu offer us a courtesy car.

Within one week, Vertu state they cannot replicate the fault (as the AA cleared them) and demand we return the courtesy car. Four days later, after we insist Vertu continue to test the car, the car breaks down (again thankfully not on the motorway). Subsequently, Vertu found a loose wiring pin.

A family welcoming their first born is a stressful experience anyway, but Vertu exacerbated that hugely with the misinformation regarding key details, their unsuccessful repairs that put us in an unsafe car and their, at best, lack of empathy for our need for transport.

Had fantastic service from everyone at Landrover Jaguar Bolton Especially Erica that went above and beyond to look after me and would recommend her to anyone. Thank you Erica I’ll be back to see you when I need my next car

No pressure. I was given a price for my old car but decided to sell it privately. It's a lot to take in when you are changing your car but Andrew was very patient, went through everything and gave a really good handover ,

Knowledgeable sales staff Many thanks to Harrison for guiding us through the entire process in a very professional and efficient manner
Every aspect of the car and purchase was explained clearly and thoroughly and his knowledge was second to none
Thanks for a stress free purchase - fabulous car, satisfied customers

The sales staff Simon and Jack did their best to get my new vehicle delivered as soon as possible despite the very difficult situation caused by the appalling Cyber attack on JLR

Very helpful , friendly service . Kept me updated at all times and guided me through the whole buying process . Very comfortable and trusted buying experience.

Jack was fabulous, very helpful and informative with our options. Despite a slight issue with the admin, Simon stepped in and was equally helpful and flexible to ensure everything was resolved satisfactorily. Great team, service and would highly recommend.

great service from lloyd & declan would recommend both for your new or used range rover or jaguar. Nothing was too much trouble to sort out . Many thanks both for your service.

Found all the staff polite, very helpful and experienced in all aspects of my recent purchase especially Brook, Louise, Lloyd and Jack.

Vertu Land Rover Bolton:
Call centre booked me in on wrong day.
I only found this out when I called to ensure the dealership would be coming to collect.
Dealership didn’t know whether vehicle was to be serviced…on its’ service visit. They called me to check once they had the car. They tried to over-charge me compared to what I was quoted on the phone. Returned vehicle to me with the ‘service due’ warning still showing every time ignition was turned on. (I specifically asked if this had been sorted before I let them return the car!) They had to collect it again to remedy this on a different day. Manager refused to leave me a car that I could use for that day whilst they corrected their error. Poor customer service and lacking professionalism at every turn.

⭐️⭐️⭐️⭐️⭐️

I’ve had some really disappointing experiences with Land Rover in the past, so I was honestly dreading having to deal with them again. However, my experience this time was completely different thanks to Victoria. From start to finish she was professional, approachable, and genuinely went above and beyond to make sure everything was handled properly.

She kept me updated, explained everything clearly, and made what could have been another stressful experience into a smooth and positive one. Victoria is a real credit to Land Rover, and I’m so grateful for the excellent service I received from her.

Land Rover Bolton.

Amir Williams handled my part exchange purchase and made it an easy, stress free experience. He was friendly, courteous, professional and knowledgeable, helping me to choose the right car for me. Communication was great throughout the process and I love my new car!

Megan made my car purchase and part ex experience seamless and without any fault.

As I was on holiday on Orkney at the time, with its comms challenges, even more impressive.

Thank you!!!

I had a requirement for a specific kind of tow hitch to be fitted to the car and Bolton were the only dealership that could help . I live in the Midlands and i had tried 4 local dealerships who for whatever reason could not help . I saw the car i wanted on line but it had no tow bar so i didn't hold out much hope . I drove up and met a sales guy called Jack Aspden . We went for a test drive and i loved the car . I told Jack what i wanted for the tow hitch and in 30 mins Jack did what the other dealerships couldn't . The deal was done and i picked the car up in a week . Jack gave me his number in case i needed help and followed up with a phone call to make sure everything was alright with the car . All the folk at the dealership were great and im so glad i took the time to drive to Bolton . Thanks Jack great Defender 110 350

When everything goes well with a car purchase, it's easy for the dealer to get a great review, or at least it should be. What really counts is how they deal with things when they go wrong.

I bought a Jaguar I-Pace from Vertu Bolton, and whilst I absolutely loved the car, sadly it developed a relatively serious fault after a couple of weeks.

In this scenario, there is a wide range of possible outcomes, but one path of exemplary conduct by a dealership. Due to the nature of the fault, the Manager felt that it would be better for them to repurchase the car from me, rather than offer repair (particularly as I'd travelled three hours to pick it up).

They arranged collection, and refunded me in full. Communication was extremely good throughout, and frankly, I could not have anticipated or imagined any better service in this situation.

JLR dealers are often criticized for not meeting people's expectations in terms of service, however in this situation, this dealer provided absolutely five start service. I simply cannot fault them.