Excellent service from point of enquiry through to delivery. Andrew Simpson and his team were very professional and kept me abreast of the process all along the way. Stephen Band gave a very comprehen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From our first visit to the showroom till we picked up our new MG HS Trophy we were met with friendly, very helpful and professional staff. Every question was answered fully and patiently. We are very... See more
Company replied
I called Vertu Motors (MG) to enquire about a specific model and colour. I spoke with Ulianna and was pleasantly surprised by her friendly manner and extremely helpful attitude. No sales push and ver... See more
Company replied
Salesperson was extremely knowledgeable about the features of the vehicle. We were made very welcome every time we visited the dealership. We were kept up to date of the status of our car during deliv... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0330 012 2187
4.6
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service from point of enquiry through to delivery. Andrew Simpson and his team were very professional and kept me abreast of the process all along the way. Stephen Band gave a very comprehensive and informative handover. I wouldn't hesitate to use them again. I highly recommend Vertu MG Newbridge Edinburgh.
7 July 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Elledee22,
Thank you for your recommendation. We're delighted to hear Andrew Simpson, Stephen Band and the team at MG Edinburgh West provided a professional and informative experience from enquiry through to delivery.
We appreciate your kind feedback and look forward to welcoming you again in the future.
Kind regards,
MG Edinburgh West Team
From our first visit to the showroom…
From our first visit to the showroom till we picked up our new MG HS Trophy we were met with friendly, very helpful and professional staff. Every question was answered fully and patiently. We are very pleased to have enjoyed such good service and would recommend it to others. Thank you Daniel Burton.
30 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu MG Edinburgh West from your first showroom visit right through to collecting your new MG HS Trophy. It’s wonderful to know the team provided friendly, professional and helpful service throughout, taking the time to answer all of your questions fully and patiently.
We really appreciate your recommendation and are thrilled that you’re so pleased with both your new MG and the service you received.
Kind regards,
Kerry
Salesperson was extremely knowledgeable…
Salesperson was extremely knowledgeable about the features of the vehicle. We were made very welcome every time we visited the dealership. We were kept up to date of the status of our car during delivery.
1 July 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Mr White,
Thank you for your fantastic feedback, it’s great to hear you were made to feel so welcome throughout your visits to MG. We’re pleased the team kept you informed during the delivery process and that their knowledge of the MG range helped make your experience so positive. We hope you enjoy your new MG for many miles to come.
Kind regards,
Dean
I called Vertu Motors (MG) to enquire…
I called Vertu Motors (MG) to enquire about a specific model and colour. I spoke with Ulianna and was pleasantly surprised by her friendly manner and extremely helpful attitude. No sales push and very knowledgeable about the model of car. I arranged a test drive for the following day and was greeted by Ulianna and talked through various options. It was also noticeable that Paul, the Sales Manager introduced himself and was also most helpful.
After experiencing some rather unhelpful service elsewhere it was a refreshing change to be treated like a human being. Ordered the exact car I was looking for and am now waiting for delivery. Great experience from beginning to end.
1 July 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for taking the time to leave a review for Vertu MG Edinburgh West. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We will pass your comments over to our Dealership so that the team receive the recognition that they deserve. We hope to see you again here at MG in the future. Kind regards, Selina
Dom was very helpful with us
Dom was very helpful with us. Great service received.
30 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for your kind feedback. We’re delighted to hear that Dom was so helpful and that you received great service.
Kind regards,
Matthew
Great service and knowledge
Great service and knowledge. Always being kept up to date and a really smooth process.
30 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for your great feedback. We’re delighted to hear that you found the process smooth, well-informed and supported throughout.
It’s fantastic to know you were kept up to date every step of the way.
Kind regards,
Matthew
Very helpful and professional.
28 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Colin. Thank you so much for your kind words about your experience with MG Edinburgh West, it is great to hear that you found our MG staff helpful and professional. We hope to see you with us at MG in the future. Kind regards, Kerry
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Mr Cairney,
Thank you for your review. It’s great to hear you received good customer service during your visit to MG Edinburgh West. Providing a straightforward and positive experience is really important to us at MG, and we’re pleased this came across. Your feedback will be appreciated by the team at MG.
Kind regards,
Dean
Excellent customer service all round…
Excellent customer service all round from Liam. Friendly, informative and no pushy sales technique, which is always refreshing.
5 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good morning Jonathan,
Thank you for your review. It’s great to hear that Liam provided such friendly and informative service, and that the experience felt relaxed with no pressure — exactly what we aim for at MG. Delivering a straightforward and enjoyable customer journey is really important to the team at MG, and your feedback reflects that well. We’re pleased you had such a positive experience with MG.
Kind regards,
Dean
Customer aftercare
After speaking to the manager Darren, he booked me in for a new battery. The original battery had faults on 3 seperate occasions with being flat after a week of not using the car.
Thankfully the battery was changed today and hopefully resolves the issue. Staff have been helpful through the process.
1 June 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Susan, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Outstanding customer support from…
Outstanding customer support from Darren and Emmy who went above and beyond in ensuring a warranty issue was rectified as quickly as possible on our MG HS. Vertu MG Edinburgh provided an exceptional level of customer support from first contact through to completion of the repair. I can't recommened them highly enough. Thank you to all involved.
8 May 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Allan,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience with Vertu MG Edinburgh West.
It’s wonderful to know that Darren and Emmy went above and beyond to ensure the warranty issue with your MG HS was resolved as quickly as possible. Providing exceptional customer support from first contact through to completion is exactly what we strive for, so your feedback really means a great deal to the whole team.
Thank you again for your high recommendation and for choosing Vertu Motors. We truly appreciate your kind words and trust, and we’re always here should you need any further assistance in the future.
Kind regards,
Liza.
Great experience
I would like to thank you all the staff for a wonderful experience! Thanks to Liam who was the first person responded to my inquiry I made online. He was brilliant and responded promptly. Then special thanks to Paul who looked after me through the whole process. There was no pressure for sale. Paul was very helpful and knowledgeable, explain everything clearly. Thank you so much for all your help!
1 May 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Aleksandra,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear that you had such a positive experience at Vertu MG Edinburgh West.
It’s great to know that Liam responded promptly to your online enquiry and made a strong first impression. Your special thanks to Paul are also very much appreciated — we’re pleased to hear that he supported you throughout the entire process with clear explanations, helpful guidance and absolutely no pressure. That calm, knowledgeable approach is exactly what we strive for.
Thank you again for your kind words and for choosing Vertu Motors. The team will be thrilled to read your feedback, and we wish you all the very best with your new MG.
Kind regards,
Liza.
Test Drive MG IM6
Wanted to test drive an MG IM6 and the staff were very accommodating and helpful. The car was a pleasure to drive and Dom was very knowledgeable about the "bells and whistles" on the car and answered all my questions.
2 May 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Neil
Thank you for your lovely feedback. We're really pleased to hear that the team were so accommodating and helpful when you came in to test drive the MG IM6. It’s great to know you enjoyed the drive and that Dom’s knowledge of the car’s features helped answer all your questions and made the experience even better.
Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - MG Edinburgh West
Hi there,
Thank you for the great review of your visit to MG Edinburgh West. Really glad to hear you found the service efficient at MG and the team so friendly and easy to deal with. Thanks again for the kind words and we hope to see you at MG again in the future!
Kind regards,
Kerry
Sales rep Stephen was exteremly helpful
17 April 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi there,
Thank you for taking the time to leave MG Edinburgh West this great review. Great to hear Stephen at MG was extremely helpful — he’ll really appreciate the feedback and we hope to see you again at MG in the future!
Kind regards,
Kerry
From the start to driving away we found…
From the start to driving away we found our experience excellent. We had Stephen Band guide us through our sale. He was very polite, very knowledgeable and gave us great guidance in getting the most out of our new MG. We would highly recommend MG to friends and family.
23 March 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for sharing your experience with us. It’s wonderful to hear that from start to finish everything was excellent and that Stephen Band provided such great support throughout your purchase. His politeness, knowledge, and guidance clearly made a positive difference, and he’ll be delighted to know how much you appreciated his help in getting the most out of your new MG.
We’re also thrilled that you would highly recommend MG to your friends and family—recommendations like yours mean a great deal.
Thank you again for your kind words, and we hope you enjoy every moment with your new car.
Kind regards,
Keith
Love my new car.
Stephen was so helpful and cheerful. Took his time to explain how everything worked. Have been a manual driver for over 40 years and was a bit nervous of change but he helped me through all the apps. Must mention his Manager who was also helpful and cheerful.
19 March 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Sandra,
Thank you so much for leaving such a lovely 5‑star review. We’re delighted to hear that Stephen made your experience at Vertu MG Edinburgh West so positive.
It’s wonderful to know he took the time to guide you through everything, especially as you were transitioning from driving a manual car after more than 40 years. His patience and cheerful approach clearly made a real difference, and we’ll be sure to share your kind words with him.
We’re also pleased to hear that his Manager was equally helpful and upbeat — feedback like yours means a great deal to the whole team.
If you need any further support as you get used to your new car, we’re always here to help. Enjoy the drive!
Kind regards,
Liza.
Stephen was brilliant
Stephen was brilliant. Super helpful. Knew his stuff. Would highly recommend.
3 March 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Peter,
Thank you for leaving us a fantastic 5‑star review. We’re delighted to hear that Stephen was brilliant throughout your experience. His helpfulness and knowledge are qualities we value greatly, and he’ll be thrilled to know his support made such a positive impact.
We really appreciate your recommendation and hope to welcome you again in the future.
Kind regards,
Liza
Vertu MGmake it actual pleasure to buy…
Vertu MGmake it actual pleasure to buy a car both salesman Liam and manager Paul so helpful
21 February 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for your great feedback. We’re delighted to hear that Vertu MG made buying your car such a pleasure. It’s wonderful to know both Liam and Paul were so helpful throughout your experience.
Kind regards, Keith
Professional and courteous service
Secon purchase from this dealership. Felt valued and not pressured. Liam was extremely helpful and explained all aspects of process which enabled me to make decision to go ahead
20 February 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Frances,
Thank you for your lovely review. I’m really pleased to hear this is your second purchase from the dealership and that you once again felt valued without any pressure — that’s exactly the experience we want for all our MG customers.
It’s great to know that Liam was extremely helpful, taking the time to explain every aspect of the process clearly and supporting you in making the right decision. Feedback like yours really highlights the level of care our MG team aims to deliver.
We’re delighted that you chose MG again, and we truly appreciate your loyalty.
Kind regards,
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.