Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa. Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a fa... See more
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Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & ev... See more
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Excellent service from Gregg at Vauxhall Crewe! Gregg, my Sales Executive, made buying my car really easy. He explained everything clearly and kept me fully updated right through to collection. I’d h... See more
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Everything was explained clearly, there was an ongoing offer of help with the tech within the car whenever needed. Greg (salesperson ) made the experience of purchasing an electric car simple. Nothing... See more
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Company details
About Vertu Motors - Vauxhall Crewe
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Macon Way, CW1 6GY, Crewe, Cheshire, United Kingdom
- 0344 659 2736
4.6
Excellent
47 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience here
Had a great experience here, Billy was very helpfully and knowledgeable, I would definitely return and recommend to others.
30 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your great feedback. We’re delighted to hear that Billy provided such helpful and knowledgeable support, making your experience a positive one from start to finish.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew
Rusty doors in less than 3 years!!! Unacceptable
Not even had the van for 3 years, yet it already has rust on both the drivers door & the passenger door. Took it into Vertu Crewe to be told yes it’s covered under the warranty but we won’t pay to have the sign writing put back on?! How can you justify asking us to pay to have the sign writing put back on, through no fault of our own?! We didn’t know the van would rust in less than 3 years! That’s clearly bad workmanship/manufacturing. Completely unhelpful warranty department & after contacting head office, was told pretty much the same thing, despite me asking for a repair rather than a replacement door. As repairing the door would mean the sign writing wouldn’t need to be put back on, no customer service or negotiation for resolving the issue, pretty much ‘it is what it is, take what we offer or forget it’ wouldn’t recommend this garage or Vauxhall to anyone if this is how they deal with you after a sale!
10 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I will personally investigate the situation and will be in touch with you directly to discuss further. Kind regards, Matthew Knowles, General Manager
Absolutely amazing
Absolutely amazing, seamless and super efficient and professional service from Billy. Cannot stress enough how great he made the experience asking any questions i had and highly recommend anyone to go see him for a new car! Thanks Billy!
2 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you so much for your wonderful feedback! We’re delighted to hear that Billy provided such an amazing, seamless, and professional experience for you. It’s great to know he was able to answer all your questions and make the whole process enjoyable. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Billy.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Big thanks to Natalia for all her help
Big thanks to Natalia for all her help. Excellent customer service and made everything simple.
30 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning Mark,
Thank you for your review. It’s great to hear Natalia made everything clear and easy, and that you received such excellent service throughout.
Kind regards,
Dean
From start to finish we were looked…
From start to finish we were looked after by Jason. Such a warm welcoming friendly person which made the whole process a pleasure. He went through all the options with no pressure and kept in touch even after the car was picked up to check we were happy. Thank you Jason and Vertu, a great team.
25 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Vivien,
Thank you for your review. It’s great to hear that Jason looked after you so well from start to finish, making the whole process warm, welcoming, and pressure‑free. Staying in touch even after collection to check everything was right really shows the level of care we aim to provide. We’re delighted you had such a positive experience with the team.
Kind regards,
Dean
Both Anthony and Geoff were extremely…
Both Anthony and Geoff were extremely helpful in highlighting my options coming to the end of my agreement.
29 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Stacey,
Thank you for your feedback. It’s great to hear that Anthony and Geoff were extremely helpful in clearly explaining the options available to you as your agreement was coming to an end. We’re pleased they were able to support you and make the next steps easy to understand.
Kind regards,
Dean
Very knowledgeable and friendly
25 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning Mark,
Thank you for your review. I’m really pleased to hear that you found the team knowledgeable and friendly, and that your experience was a positive one.
Kind regards,
Dean
Ben rang me up for a review on my…
Ben rang me up for a review on my current car, I went in on Tuesday and met with Ben. He was welcoming and talked me through the different options available. I looked at the Astra and took it for a test drive, loved the car but it's out of my reach at the moment. Instead I looked to upgrade my Mokka, Jeff found a good deal for a better Mokka however my heart is set on the Astra so I decided to wait until I can get this car. Jeff and Ben, can't thank you enough for all your help and understanding.
- Sue Dove
21 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Dear Sue,
Thank you for taking the time to share your feedback and for visiting us at Vauxhall Crewe. We’re really pleased to hear that Ben made you feel welcome and clearly talked you through the options available during your review.
It’s great to know that you enjoyed the test drive of the Astra, even if the timing isn’t quite right just yet, and that Jeff was able to explore alternative options for you without any pressure. We truly appreciate you sharing how understanding and supportive both Ben and Jeff were — respecting our customers’ circumstances and preferences is very important to us.
Thank you again for your kind comments. We’ll be ready to help whenever the time is right, and we look forward to welcoming you back in the future.
Kind regards,
Liza
Anthony McIntyre went above and beyond…
Anthony McIntyre went above and beyond in making sure everything was perfect! I didn’t worry once as he knew exactly what I wanted. Made the whole journey so much easier in choosing a vehicle.
18 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you so much for your wonderful feedback.
We’re delighted to hear that Anthony McIntyre went above and beyond to ensure everything was perfect for you. It’s fantastic to know that he understood exactly what you were looking for and made the whole journey of choosing your vehicle feel easy and worry-free. Providing that level of reassurance, attention, and personal service is exactly what we strive for.
Your kind words will mean a great deal to Anthony and will be proudly shared with the wider team. We’re so pleased we could support you in finding the right vehicle and make the experience such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Excellent service
Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & every step was explained , we really couldn’t have asked for more. Thank you for your care. The car was immaculate and well presented, very happy all around.
14 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi there,
Thank you for the excellent review. It’s wonderful to hear you were so well looked after by the team, and especially by Natalia.
Her friendly, knowledgeable, and patient approach really shines through in your comments — giving you plenty of time to ask questions, take a test drive, and understand every step of the process. That’s exactly the experience we want every customer to have.
Great to hear the car was immaculate and beautifully presented too. Delighted you’re so happy all round.
Kind regards,
Kerry
I had a great experience whilst buying…
I had a great experience whilst buying my new car. We were greeted warmly from the first visit, shown all options and not pressured. Anthony was very informative and helpful. Great service also from Geoff. Highly recommend these guys if you’re in the market for a new car. I’m not normally very good with dealing with people but they made it really easy and I felt at ease.
9 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Louise
Thank you for your wonderful feedback. We're delighted to hear you had such a great experience buying your new car. It’s lovely to know you were warmly greeted from your first visit, shown all the options, and never felt pressured.
We’re especially pleased that Anthony was so informative and helpful, and that Geoff also provided great service throughout. Knowing that they made the process easy and helped you feel at ease — especially when dealing with people isn’t usually your favourite thing — really means a lot.
Thank you for the high recommendation.
Kind regards
Dawn
Fantastic customer support Ben was very…
Fantastic customer support Ben was very attentive and helpful with everything.
Would definitely recommend Vauxhall Crewe
8 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your fantastic feedback. We’re really pleased to hear that Ben provided such attentive and helpful customer support and made your experience a positive one from start to finish. Your recommendation of Vauxhall Crewe means a great deal to us, and we’ll be sure to pass on your kind words to Ben.
Kind regards,
Keith
Excellent customer service
Very helpful member of staff, polite, cheerful and very informative. Made us feel very welcome, and at ease. Talked us through all the paperwork, and kept us up to date with progress. When the car was ready for pick up we were shown how everything worked, and assured we can contact him with any queries.
18 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Carol,
Thank you so much for leaving us a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Crewe.
It’s great to know that our team member was helpful, polite, cheerful, and informative throughout your visit. We’re especially pleased that you felt welcomed and at ease, and that the paperwork and updates were clearly explained at every step.
It’s also fantastic to hear that the handover experience was thorough, with everything demonstrated clearly and reassurance offered for any future queries. Feedback like yours truly means a lot to the team.
If you need anything at all going forward, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Excellent service at Vertua
Excellent service at Vertua. The staff were prepared to spend time showing the difference between cars and test drive more than one. Special mentions to Ben and Geoff who were super friendly and helpful. Would recommend.
10 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for sharing your experience. We’re delighted to hear that you received excellent service at Vertu, and that the team took the time to walk you through the differences between the cars and arrange multiple test drives. A special thank you as well to Ben and Geoff — they’ll be so pleased to know their friendly and helpful approach made such a positive impression. We truly appreciate your recommendation.
Many thanks,
Chloe
Great Service from Anthony Mcintyre
Anthony & Geoff were amazing throughout the whole process of me getting a brand new car, 100% recommending to friends & family, thank you so much
11 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Gavin,
Thank you for your review. I’m really pleased to hear Anthony and Geoff were amazing throughout your new car journey. It’s great to know the whole process went smoothly and left you confident enough to recommend us to friends and family.
We really appreciate your kind words.
Kind regards,
Dean
Great!
Thank you to Anthony who helped make buying my car an easy & smooth experience
6 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good afternoon Julie,
Thank you for your review. I’m really pleased to hear that Anthony helped make buying your car such an easy and smooth experience — that’s great to know.
Kind regards,
Dean
Thanks Billy
Amazing help from Billy - recently purchased car for wife then myself .Billy was friendly, professional and sorted everything so quickly keeping me updated throughout the process.Great service from Billy
7 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Thank you for your fantastic feedback. We’re delighted to hear Billy was so friendly, professional and kept everything moving quickly for both of your recent purchases. It’s great to know you felt well‑supported throughout the process. We really appreciate your kind words about Billy.
Kind regards, Keith
Poor customer service
Car was in for a routine service. Needed follow up work but it was not made clear at the time, so after various emails and phone calls it had to be booked in 2 weeks later instead of being done during the service. Booked a while you wait appointment that should have been 1 hour but ended up waiting over 2 hours. The whole experience has been extremely frustrating and I won't be going back there unfortunately.
17 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Good morning,. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JR1802 Kind regards, Danielle
Salesman Ben was really helpful and…
Salesman Ben was really helpful and reassuring from start to the finish. He patiently answered all my questions and made the whole process less onerous as this was the first car purchase since the lost of my late husband.
He also spent some time at the hand over of my new car to set me up with my connection etc to my mobile phone etc. Very grateful Ben so many thanks
13 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Gloria
Thank you for sharing such a thoughtful review. We're truly delighted to hear that Ben was so helpful and reassuring throughout your car‑buying experience. Given that this was your first purchase since the loss of your late husband, we’re especially glad to know he supported you with patience, understanding, and care.
It’s wonderful to hear that he took the time to answer all your questions and made the process feel far less daunting. We’re also pleased he spent extra time during the handover to help set up your phone and connections in your new car — those small touches can make such a big difference.
Your kind words mean a great deal to Ben and the whole team. Thank you again, and we wish you many happy miles in your new car.
Kind regards
Dawn
Very helpful kept me informed ,friendly
10 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Crewe
Hi Carol,
Thank you for your lovely 5‑star review! We’re so pleased to hear that the team at Vauxhall Crewe were helpful, friendly, and kept you well informed throughout your visit. Your feedback is very much appreciated.
Kind regards,
Liza
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