Vertu Motors - Vauxhall Crewe Reviews 38

TrustScore 4.5 out of 5

4.7

Macon Way, CW1 6GY Crewe, Cheshire, GB


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Rated 5 out of 5 stars

Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & ev... See more

Company replied

Rated 5 out of 5 stars

I had a great experience whilst buying my new car. We were greeted warmly from the first visit, shown all options and not pressured. Anthony was very informative and helpful. Great service also from G... See more

Company replied

Rated 5 out of 5 stars

Very helpful member of staff, polite, cheerful and very informative. Made us feel very welcome, and at ease. Talked us through all the paperwork, and kept us up to date with progress. When the car wa... See more

Company replied

Rated 5 out of 5 stars

Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa. Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a fa... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Vauxhall Crewe

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

New Corsa

Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa.

Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a favour by reneging on our agreement last minute. We now have a higher spec car at a better price and the dealership experience has been so much more welcoming.

9 January 2026
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Anthony was very help full with getting…

Anthony was very help full with getting a new car

8 January 2026
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

From start to finish, exclint service

Honest very helpful not at all stressful exclint service

31 December 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

They listened

They listened to my requirements and sought to provide an appropriate vehicle.

19 December 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

A very satisfactory selling/buying experience

A stress free experience from start to finish. A happy customer who would not hesitate to recommend Vertu Crewe

5 December 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Great experience

Great experience! Gregg was really helpful and he went above and beyond to get us sorted.

20 November 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Excellent service from Gregg at…

Excellent service from Gregg at Vauxhall Crewe!
Gregg, my Sales Executive, made buying my car really easy. He explained everything clearly and kept me fully updated right through to collection. I’d highly recommend Vauxhall Crewe to anyone thinking of buying a new or used car — and if you can, go and see Gregg, you won’t be disappointed!

27 October 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Exceptional service

Everything was explained clearly, there was an ongoing offer of help with the tech within the car whenever needed. Greg (salesperson ) made the experience of purchasing an electric car simple. Nothing was too much trouble and all questions ( there were many) were answered, I know I can call in anytime if I have any problem.

10 October 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you so much for your kind words! We are so happy to hear that Greg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Gregg at…

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Gregg at Bristol Street Motors Crewe

I recently got a new car through Vertu Motors, and I can’t thank Gregg at Bristol Street Motors Crewe enough for his help. What I thought might have been near impossible was made smooth and stress-free thanks to his support.

Gregg was open, honest, direct, and really understanding throughout the process. Communication was excellent, and I always felt fully informed.

I’m absolutely over the moon with my new car and really impressed with the service I received. Highly recommend Gregg and the team at Vertu Motors Crewe!

11 October 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Good afternoon, Charlotte. Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Great experience.

Listened to the customer very well.

17 September 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Good afternoon Andy. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Personable experience

Staff listened to our needs and found us the car spec we were after. No pushy sales for extras, no pushy phone calls, just a great deal of knowledge to share.
Overall a great experience, leaving with the perfect car for us

16 September 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Car purchase

Very friendly & professional team at vertu crewe vauxhall.
Very happy with my new car .
Big thank you to gregg for making the smooth transition to my new car & nothing was too big when asked of Gregg.

Thank you vertu crewe.

2 September 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

car was ready on time

car was ready on time. Everything was done that the dealer said they would do

11 September 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Natalia was great at helping me buy my…

Natalia was great at helping me buy my new car!! Thanks

10 September 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Hi Kate. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Natalia and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Used car purchase

Purchase went smoothly, Gregg was really helpful, keeping us informed and guiding us through the whole process, no issues, would definitely recommend

23 August 2025
Unprompted review
Vertu Motors  - Vauxhall Crewe logo

Reply from Vertu Motors - Vauxhall Crewe

Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

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