Richard F was very easy to deal with and buying the car from him was very easy. Five stars for Richard. It’s no criticism of him, but he took holiday between my placing the order and taking deliv... See more
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Location
Switch locationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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See what reviewers are saying
Buying a car from Vertu Knaresborough so was made so easy. John was really helpful and made sure that every detail was covered. I would most definitely recommend buying a car from here. Thank you very... See more
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What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantl... See more
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We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us... See more
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Company details
About Vertu Motors - Volkswagen Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8177
4.6
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had my Polo serviced yesterday
I had my Polo serviced yesterday. I was looked after very well by Hannah - she kept me informed and talked me very clearly through what had been done.
I also particularly appreciate the video visual check I get partway through the appointment.
28 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your great feedback! We’re really pleased to hear that you were well looked after during your Polo service and that Hannah kept you fully informed throughout.
It’s fantastic to know she explained everything clearly and made the experience a positive one. We’re also glad you found the video health check helpful — it’s a great way to keep you updated and give extra peace of mind.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
Keith
Richard Fremantle, sales.
Richard Fremantle the sales advisor was very pleasant and informative, he made the whole part exchange so easy and explained everything clearly,he also went through the new car controls in a way that we understood.
27 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Clive,
Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience with us at Volkswagen Harrogate.
It’s great to know Richard Fremantle made your part exchange so straightforward and took the time to explain everything clearly, including the new car controls. We’ll be sure to pass your kind words on to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Vertu Knaresborough the best!!!!!
Vertu, Volkswagon Knaresborough absolutly brilliant, from start to finish, Bilal and Callum were amazing, they were so helpful, no pressure selling, a smooth purchase from start to finish, can, t recomend them enough, they are just great,
27 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Mrs Pullan,
Thank you for your wonderful review! We’re delighted to hear you had such a brilliant experience with us at Volkswagen Harrogate.
It’s fantastic to know Bilal and Callum provided such helpful, pressure-free support and made the whole process smooth from start to finish. We’ll be sure to pass on your kind words to them both.
Your recommendation means so much to us — thank you again for choosing Vertu!
Kind regards,
Kerry
Exciting start to the weekend!
What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantle was brilliant, very knowledgeable about the car and all its amazing features. Nothing was too much trouble!The head man came over to welcome me, too - thank you Darren, you have a super team. Thanks again, Richard, Darren & co. Wholeheartedly recommend this place!
23 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your wonderful feedback. We’re delighted to hear that such a special milestone — your first brand new car — was made even more memorable with a great experience at the dealership. It’s fantastic to know that Richard Fremantle provided a brilliant handover and shared his knowledge so clearly, and that Darren’s personal welcome added to the occasion. Your kind comments about the team and your wholehearted recommendation are truly appreciated.
Kind regards,
Matthew
I bought a used vw Tiguan from…
I bought a used vw Tiguan from Harrogate Vertu motors, was having problems with one of the disc brakes sticking on, so booked it in to be looked at, Hannah from service reception kept me informed with updates all that they needed to do. Hannah was truly professional.
21 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing your experience. I’m so pleased to hear that Hannah kept you fully updated and looked after everything so professionally while your Tiguan was being checked. Your feedback means a lot. Many thanks, Chloe
Friendly staff
Friendly, approachable and helpful staff. My new VW Golf was presented beautifully after being literally under wraps in the showroom. The buying process was straightforward.
11 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Heather,
Thank you for your review. It’s great to hear that the team were friendly, approachable, and helpful, and that your new VW Golf was presented so beautifully. We’re pleased the whole buying process was straightforward for you.
Kind regards,
Dean
Hannah was an absolute star
Hannah was an absolute star. Made my visit run as smoothly as possible and was very accommodating and well mannered. All the girls were very kind and considerate and nothing was too much trouble. Many thanks. Neil.
11 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you very much for taking the time to share your feedback, Neil.
We’re delighted to hear that Hannah made your visit run so smoothly and that you found her accommodating, well mannered, and helpful throughout. It’s also great to know that the whole team made you feel welcome and that nothing was too much trouble. Your kind words will be shared with Hannah and the rest of the team.
Thank you again for choosing us, and we hope to welcome you back in the future.
Kind regards,
Keith
Bilal at VW Harrogate is a Star!
Bilal at VW Harrogate is a star. Excellent service; helpful, honest and not pushy in the slightest.
Would 100% go back to VW Harrogate again because of his help!
8 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your excellent feedback. I’m delighted to hear that Bilal provided such helpful, honest, and pressure-free service during your visit to VW Harrogate. It’s great to know his support made such a positive impression and gave you confidence to return in the future. I’ll be sure to pass on your kind comments to him and the team.
Kind regards,
Keith
The staff were welcoming and very…
The staff were welcoming and very helpful. They were very accommodating with me as I changed my mind..
A special thanks to Freya who was amazing with her knowledge and assistance.
8 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Dear Phil,
Thank you for your feedback. We’re pleased to hear the team were welcoming and accommodating, and that Freya provided such great support.
Kind regards,
Danielle
Freya Wain
Freya Wain is an outstanding sales person and made my car purchase a pleasure. This is the third time she has assisted me in a car purchase and I highly recommend her.
7 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that Freya made your car purchase such a pleasure at Vertu Volkswagen Harrogate.
It’s wonderful to know that this is the third time Freya has assisted you — that level of trust and loyalty really means a great deal to us. Her commitment to delivering outstanding service clearly shines through, and she’ll be thrilled to read your kind words and recommendation.
Thank you again for choosing Vertu Motors, and we look forward to supporting you again in the future.
Kind regards,
Liza.
Bought a new car Tiguan eTSI 1.5 from…
Bought a new car Tiguan eTSI 1.5 from Volkswagen the Knaresborough branch. Great service, answered my queries about the car and Finance when required. From the salesman to the Financial team 5 stars out of 5 stars. The handover went very smoothly and no hiccups with the part exchange. Well done guys for getting me this car at a great price 👍
29 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi there,
Thank you for your fantastic feedback. We're delighted to hear you had such a great experience purchasing your Tiguan eTSI 1.5 from our Volkswagen Knaresborough branch. It’s great to know that all your questions about the car and finance were clearly answered, and that the whole team — from sales through to finance — delivered a 5‑star experience.
We're especially pleased that the handover went smoothly with no issues on the part‑exchange, and that you were happy with the price you received. Your kind words really mean a lot to the team.
Enjoy your new Tiguan, and thank you again for choosing us 👍
Kind regards
Dawn
Great Customer Service
The overall service supplied by all the representatives of the VERTU team at all levels. From my initial inquiry about the vehicle to the the sales team at the dealership. Excellent information and details supplied and all questions raised by me answered in a professional and knowledgeable manner.
Particular reference to the young sales representative who did go the extra mile in my view to ensure any potential minor blips etc. where avoided. He was also able to provide details to a couple of questions raised after purchase relating to service details etc.
Keep up the good work - would not hesitate to recommend them to other people
27 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Kevin,
Thank you for taking the time to share such thoughtful feedback. I’m really pleased to hear that you felt well supported throughout the whole journey, from your initial enquiry through to the dealership team. It’s great to know all your questions were clearly answered and that the support continued even after purchase, helping to avoid any small issues and give you confidence in your decision. We really appreciate your recommendation and kind words.
Kind regards,
Dean
Dealt with Holly at Vertu Harrogate…
Dealt with Holly at Vertu Harrogate several times over the last couple of years for serving, warranty work and at MOT time. She is always very helpful and very good at keeping me updated when the car is in the garage. I shall definitely use them again.
16 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your consistently positive experiences at Vertu Harrogate. It’s great to know that Holly has looked after you so well over the past couple of years, whether for servicing, warranty work, or MOTs. Keeping customers well informed while their vehicle is with us is incredibly important, and we’re pleased this has stood out to you.
Your loyalty and kind words are truly appreciated, and we look forward to welcoming you back again in the future.
Kind regards,
Keith
Great service
Just had a pre-planned MOT on my car yesterday. I was there at 8:45 and done in less than 2 hours so I could get back to work before noon. Special thanks to Holly Logan who looked after me during this time at the Harrogate VW Centre.
20 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Dear Mr Sabet,
Thank you for taking the time to share your feedback. We’re pleased to hear that your pre‑planned MOT at Volkswagen Harrogate was completed efficiently and allowed you to get back to work promptly.
Your special thanks to Holly Logan are very much appreciated. It’s great to know she looked after you so well during your visit, and your comments will be shared with her and the wider team.
Thank you again for choosing Volkswagen Harrogate.
Kind regards,
Liza
Excellent service by Euan
We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us and went "above and beyond" in several ways - like bringing the new car mats to our house when they hadn't arrived by the handover date. We trusted him - when he didn't know the answer to something, he asked his manager - there was absolutely no feeling of being fobbed off!
Thank you Euan for a very good experience with Vertu.
28 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Lesley,
Thank you for sharing your experience. It’s really lovely to hear how well Euan looked after you and that you felt supported throughout, especially when navigating the electric car side of things. His patience, honesty and willingness to go the extra mile clearly made a big difference, and I’m pleased everything was handled in a way that felt genuine and reassuring.
Kind regards,
Dean
Ruby was exceptional she went above and…
Ruby was exceptional she went above and beyond and made the whole experience easy and pleasurable.
23 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your feedback. I’m delighted to hear that Ruby was exceptional and went above and beyond to support you. It’s wonderful to know she made the whole experience easy and enjoyable.
Kind regards,
Matthew
Euan from me arriving to view a couple…
Euan from me arriving to view a couple of cars was exceptional , nothing too much trouble got both out and took me out on my test drive . Easy process with my purchase
Excellent
18 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for your lovely review. I’m so pleased to hear that Euan made the whole experience exceptional for you — from viewing the cars to taking your test drive. It’s great to know the purchase process felt easy and that everything met your expectations.
Many thanks,
Chloe
High class service
All the staff were very helpful and went out of their way to make buying a new car a very enjoyable experience
19 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Mr Harper,
Thank you for taking the time to leave us a wonderful 5‑star review. We’re delighted to hear that the team at Vertu Volkswagen Harrogate made your new car‑buying experience so enjoyable.
It’s great to know that all the staff were helpful and went out of their way to assist you — feedback like yours means a great deal to everyone at the dealership.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Very personable staff
Very personable staff, really helpful not over pushy
17 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Mr Manning,
Thank you for taking the time to leave your review. I’m really pleased to hear you found the staff personable, genuinely helpful, and never pushy — that’s exactly the kind of experience we aim to provide.
I appreciate your feedback.
Kind regards,
Dean
Harrogate volkwagen…
Buying a car from Harrogate volkwagen is always a great
experience, i always recieve a professional knowledgable and courteous welcome.
Thank you to my sales executive and all the rest of the sales team for finding my perfect car.
11 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Michael
Thank you for your lovely feedback. We're delighted to hear that buying a car from Harrogate Volkswagen is always such a great experience for you. It’s wonderful to know you consistently receive a professional, knowledgeable, and courteous welcome each time you visit.
A big thank you as well for recognising your sales executive and the rest of the sales team — we're so pleased they were able to find the perfect car for you.
Your comments are truly appreciated.
Kind regards
Dawn
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