Richard F was very easy to deal with and buying the car from him was very easy. Five stars for Richard. It’s no criticism of him, but he took holiday between my placing the order and taking deliv... See more
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Location
Switch locationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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See what reviewers are saying
Buying a car from Vertu Knaresborough so was made so easy. John was really helpful and made sure that every detail was covered. I would most definitely recommend buying a car from here. Thank you very... See more
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What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantl... See more
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We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us... See more
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Company details
About Vertu Motors - Volkswagen Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8177
4.6
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great!
Great from start to end! John was so knowledgeable and welcoming, never made my questions see silly and was never pushy - and always really helpful when I got in contact with queries. Super straightforward and easy process, would absolutely recommend.
7 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing such lovely feedback. We’re delighted to hear your experience was smooth from start to finish. It’s great to know John’s knowledge, welcoming approach, and willingness to answer every question — never making anything feel silly — helped make the whole process so straightforward. We’re also pleased he was so responsive and helpful whenever you got in touch with queries. Your recommendation means a great deal.
Many thanks,
Chloe
The way I was well looked after from…
The way I was well looked after from everyone I met on site
6 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing your feedback. We’re delighted to hear that you felt well looked after by everyone you met on site. Providing a welcoming and supportive experience is something we take great pride in, and your comments mean a lot to the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Matthew
Ruby Lister and everyone else at the…
Ruby Lister and everyone else at the dealership were 5 star from the moment we walked in to the showroom. Everything was made so easy and Ruby took her time to make my 84 year old mother feel relaxed and happy driving the polo, can't praise her and the managers highly enough. Thank you all
4 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for taking the time to share such a wonderful review. I’m delighted to hear that Ruby and the whole team made your experience truly 5‑star from the moment you walked into the showroom. It’s especially lovely to know that Ruby took the time to ensure your 84‑year‑old mother felt relaxed, confident, and happy driving the Polo — her patience and care really shine through in moments like this.
Your praise for Ruby and the managers means a great deal, and I’ll be sure to pass your kind words on to the team. Thank you again for your trust and for choosing us.
Kind regards,
Matthew
Freya was fantastic.
Freya was fantastic from the initial phone call right through to handover. Very helpful and knowledgeable.
5 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Stu,
Thank you for the fantastic 5‑star review. It’s great to hear how well Freya looked after you from the very first call right through to handover — helpful, knowledgeable and consistently supportive throughout. She’ll be delighted with your feedback.
Kind regards,
Kerry
An Excellent Car Buying Experience After 17 Years
After 17 years without buying a new car, we weren’t quite sure what to expect when we walked into Vertu Volkswagen Harrogate. Thankfully, the experience couldn’t have been better.
Euan, the sales advisor, greeted us. He was knowledgeable, courteous and genuinely helpful, taking the time to explain everything clearly without any pressure. His professionalism and helpful manner made what the whole process completely effortless.
Euan really went above and beyond what we expected, making sure we were comfortable with every step of the purchase.
I should also say that every member of staff we encountered was excellent, creating a welcoming and professional atmosphere throughout.
A thoroughly positive experience from start to finish. We wouldn’t hesitate to recommend Vertu Volkswagen Harrogate to anyone considering a new car.
2 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Andrew,
Thank you for taking the time to leave such a thoughtful and detailed 5-star review. We’re delighted to hear that your experience at Vertu Volkswagen Harrogate exceeded expectations, especially after so many years since purchasing a new car.
It’s fantastic to know that Euan made the process effortless with his knowledge, courteous manner, and clear explanations. We’re also really pleased that the wider team contributed to creating a welcoming and professional atmosphere throughout your visit.
Your kind words and recommendation mean a great deal to us, and we’re thrilled that your experience was so positive from start to finish. We’ll be sure to pass your feedback on to Euan and the rest of the team — they will truly appreciate it.
Kind regards,
Liza
I was taken hook line and sinker.
I was taken hook line and sinker and paid £188 for nothing. It should have been explained at outset when booking my car in that the keyless door handles replaced under warranty did not carry a further warranty. I took my car in in good faith and came out £188 lighter. This is a typical example of bad practice.
20 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
Reply from Vertu Motors - Volkswagen Harrogate
Hi Lee,
Thank you for the brilliant 5‑star review. We’re really pleased to hear that Freya gave you such exceptional service — feedback like this means a great deal to the team.
We truly appreciate your recommendation.
Kind regards,
Kerry
Very poor service
Went in to Knaresborough for advice Saturday they said someone from service team would call today. I chased up at 3pm still told they would call today. Still waiting. Non existent customer service
16 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning, Julie. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JM1602 Kind regards, Danielle
Car in for fault in tpms
Car in for fault in tpms, and software update.
Very professional, polite and courteous.
All very good.
Thanks
12 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for taking the time to leave this review. We’re pleased to hear that everything went smoothly with your TPMS fault and software update, and that you found our team professional, polite, and courteous throughout. Your feedback is greatly appreciated.
Many thanks,
Chloe
Reply from Vertu Motors - Volkswagen Harrogate
Hi Sharon
Thank you for your lovely feedback. We're really pleased to hear you found the staff friendly and the service efficient. Your comments are truly appreciated.
Kind regards
Dawn
Purchased a VW Used Approved …
Purchased a VW Used Approved T-roc from VERTU Harrogate . I am based in North Wales everything was done on the phone or by email the salesman Richard dealt with the whole purchase professionally and swiftly I didn't feel pressured and he checked on every detail throughout the purchase.
After initial worries buying at distance the driver dropped the car off this morning exactly on time the condition of the car is more like new than used in fantastic condition.
So I would highly recommend Vertu nice to use a company with polite professional staff.
12 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing your experience. I’m delighted to hear that Richard supported you so professionally throughout your purchase and that buying at a distance felt smooth and reassuring. It’s great to know the delivery went exactly to plan and that your T-Roc arrived in such fantastic condition. We truly appreciate your recommendation and your kind words about our team.
Kind regards,
Keith
Bought a car in November 2025
Bought a car in November 2025, February 2026 have been told it needs new front brake pads and discs, so that 3 months approx 3000 miles and now have a repair bill, when contacting Stuart proctor repairs manager of harrogate branch I was offered no help. You do not expect a repair bill within the first year of buying the car from a dealer, you pay more for a better service. Prior to the brake problem I only had the vehicle 1 month and it was in for repair for the timing belt tensioner replacing. I would not recommend the harrogate vw branch, I do not believe they get vehicles ready for sale to the high standard you'd expect from a dealership, clearly cutting corners. I have now made a complaint to head office of vw and the Harrogate branch. next will be motor ombudsman
11 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
My ID 4 has been in for a VW recall
My ID 4 has been in for a VW recall
Excellent service from Hannah
Car booked in and loan car provided
Great video of car inspection
Updated twice during day one and again lunchtime second day to say all done
I had been advised may be two days as it involved software updates
I’ve already ordered its replacement for delivery next month
5 February 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for sharing such a detailed review. We're delighted to hear that Hannah provided excellent service throughout your ID.4 recall appointment. It’s great to know the booking process, loan car, and inspection video all met your expectations, and that our team kept you updated throughout the software update work.
We really appreciate your continued trust in us — and it’s fantastic to hear you’ve already ordered your next vehicle. We look forward to handing it over to you next month.
Kind regards,
Matthew
Bilal Arif was a brilliant salesman…
Bilal Arif was a brilliant salesman when we went to view the car. He didn’t push for a sale at all — instead, he really listened to what my wife and I were looking for and never tried to force anything.
He took the time to go through multiple options with us and handled everything very professionally.
Normally, salesmen can have a certain “ick” about them — you can usually tell when someone is just chasing a sale — but Bilal was the complete opposite.
He’s genuinely one of the best salesmen we’ve dealt with, and I’d highly recommend asking for him if you’re visiting Volkswagen Knaresborough.
He’s very down-to-earth, and I’d happily go through him again when buying another car
21 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning, Ben.
Thank you so much for your kind words! We are so happy to hear that Bilal was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
A sales representative who puts the customer front and centre
Our sales representative, Ruby Lister (from Harrogate VW), was truly excellent throughout the whole process of our new car purchase. Knowledgeable, empathetic, kind, patient... attributes that rarely spring to mind when describing a salesperson, Ruby exhibited all of the above whilst I was procrastinating on the final decision related to long-standing personal traits of caution and indecisiveness. I have little doubt that our purchase would have stalled had there been a pushy salesman in charge.
30 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon, Thank you for sharing such thoughtful feedback. We’re delighted to hear that Ruby Lister provided such an exceptional level of support throughout your car‑buying journey. Her knowledge, empathy, patience and kindness clearly made a real difference, especially while you took the time you needed to make the right decision.
It’s wonderful to know the process felt relaxed and customer‑focused rather than pressured, and we’re so pleased Ruby helped keep everything moving at your pace.
We truly appreciate your comments and hope you enjoy your new car. Kind regards, Kerry
Great Service, Great Car!
Love my new car, Great communication all the way through the sales process keeping me up to date. John was very frindly, helpful and professional.
The used car I bought was prepared really well and drives like new, really happy with it.
27 December 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Sam. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Quality service
As ever, a very efficient service. Booking in fast and efficient and car returned on time (in fact early). Thanks Hanna and the team.
16 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Andrew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Hanna and the team. We hope to see you again soon. Happy motoring, Dean
Great customer service from start to finish
Arranged a visit to Vertu Harrogate as it had the perfect upgrade vehicle for the family, and at a very competitive price.
Lottie was my point of contact from start through to finish, and was super. She looked after us, had everything ready, and organised all the minor fixes, and ensured we received great service.
A special thanks goes to Lewis and the team for solving a problem before it was one - specifically to do with the new VED rates for vehicles. Turns out, my car was specced at £51 above the threshold. The Vertu team, when they were informed, opted to pay the full VED as it was something I wasn't aware of when buying. They didn't have to, but they did. Amazing customer focus.
Overall, a pleasant experience and me and the family are very happy with our purchase.
Thank you.
8 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
We recently bought a used polo from…
We recently bought a used polo from Vertu at Harrogate. Lottie was excellent, giving good advice, friendly & efficient service. We talked through a number of different options. Lottie kept in touch from our first visit to picking up the car. Would definitely recommend.
2 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Lottie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
3rd car I’ve got through VW…
3rd car I’ve got through VW Knaresborough. Never disappoints. Thanks to John Cheyne making the process simple and easy
19 December 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Kieran. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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