Great customer service, made to feel at ease and comfortable. Gurshran was very welcoming, but not pushy, answered all our questions and was very professional, as were all the staff members we spoke t... See more
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The personal service that I received from Abdul Amin from my initial enquiry through to taking delivery of my new car was first class throughout. He was available throughout the process to answer any... See more
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Alex, the sales Executive, was professional, firnedly and not pushy. She took time to explain things to me thoroughly and never rushed me to make a decision. The showroom is light and airy and has a... See more
Company replied
Lucas was great. Gave lots of info about the car we were looking at, discussed options with us and explained all the technical bits about the car's controls. Understood we were were having a very busy... See more
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Company details
About Vertu Motors - Volkswagen Leeds
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Elland Road, LS11 8TU, Leeds, West Yorkshire, United Kingdom
- 0344 659 8176
4.8
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Great Buying Experience
Alex, the sales Executive, was professional, firnedly and not pushy. She took time to explain things to me thoroughly and never rushed me to make a decision. The showroom is light and airy and has a comfortable atmosphere about it.
24 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your wonderful feedback. We’re delighted to hear that Alex provided such a professional, friendly and pressure-free experience. It’s great to know she took the time to explain everything clearly and allowed you to make your decision at your own pace.
We’re also pleased that you enjoyed the welcoming atmosphere of the showroom and felt comfortable throughout your visit.
Kind regards,
Matthew
Great customer service
Great customer service, made to feel at ease and comfortable. Gurshran was very welcoming, but not pushy, answered all our questions and was very professional, as were all the staff members we spoke to. Love our new car would highly recommend.
24 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Jo,
Thank you for your wonderful feedback, it’s great to hear Gurshran made you feel at ease and provided such welcoming and professional support throughout. We’re pleased all of your questions were answered and that you felt comfortable with the whole experience. Enjoy your new car, and thank you for your recommendation.
Kind regards,
Dean
1st Class service and experience
The personal service that I received from Abdul Amin from my initial enquiry through to taking delivery of my new car was first class throughout. He was available throughout the process to answer any questions, he kept me updated on the build and delivery date. He took me for test drives to help me choose between a manual and automatic version. A thoroughly nice guy and a credit to the VW Leeds group. Genuinely the best experience I've ever had dealing with a car dealership.
21 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Daren,
Thank you for taking the time to leave such an outstanding 5-star review. We’re absolutely delighted to hear that Abdul Amin provided first-class service throughout your entire journey, from your initial enquiry right through to the delivery of your new car.
It’s fantastic to know that Abdul kept you informed at every stage, was always available to answer your questions, and took the time to arrange test drives to help you make the right choice between the manual and automatic models. Providing that level of personalised support is exactly what we strive for.
Your comments about Abdul being a credit to Volkswagen Leeds and this being the best experience you’ve ever had with a car dealership are wonderful to hear. We’ll be sure to share your kind feedback with him and the team.
We hope you enjoy every mile in your new car, and thank you again for your recommendation.
Kind regards,
Liza.
Purchased a lovely car
Purchased a lovely car. The experience has been great start to finish. Shane our sales executive has been great, very attentive and supportive. I would recommend Vertu Leeds
22 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you’re enjoying your new car and that your experience with Volkswagen Leeds was great from start to finish.
It’s wonderful to know that Shane provided attentive and supportive service throughout the process, helping to make your purchase smooth and enjoyable. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Shane and the team.
Kind regards,
Liza.
Very easy process and the team was good…
Very easy process and the team was good as well
17 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your feedback. We’re delighted to hear that you found the process very easy and that the team provided such good support throughout your experience.
We truly appreciate you taking the time to share your comments and hope you enjoy your new car.
Kind regards,
Matthew
Very good staff and customer service
10 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
5 stars!
I had an excellent experience purchasing my car from this dealership. From when I arrived, everyone was welcoming, friendly, and professional, making the whole process smooth and stress-free.
A special thank you to Gurshran, who was absolutely lovely throughout. She was friendly, knowledgeable, and went above to make sure everything was taken care of. I'd also like to thank the manager for their professionalism and support, ensuring everything went seamlessly from start to finish.
I'm delighted with my new car and couldn't be happier with the service I received. I would highly recommend this dealership to anyone looking for a quality vehicle and outstanding customer service. Thank you all!
14 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Lí,
Thank you for your fantastic 5 star review. We're delighted to hear that your car buying experience was smooth, stress free, and welcoming from the moment you arrived.
A special thank you for recognising Gurshran's efforts. We're pleased to hear she was friendly, knowledgeable, and went above and beyond to ensure everything was taken care of for you. It's also wonderful to know that the manager's professionalism and support helped make the entire process seamless from start to finish.
We're thrilled that you're delighted with your new car and that the service you received exceeded your expectations. Your recommendation means a great deal to us, and we'll be sure to share your kind comments with Gurshran and the wider team at Volkswagen Leeds.
Kind regards,
Danielle
One of the best sales experiences to…
One of the best sales experiences to that I have had to date , Abdul- you were a pleasure to deal with.
I would not hesitate to recommend Vertu Volkswagen, Leeds, the service provided was impeccable!
Thanks again,
James
14 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi James,
Thank you for taking the time to share your experience. We're delighted to hear this was one of the best sales experiences you've had and that Abdul was a pleasure to deal with. It's fantastic to know you would recommend Vertu Volkswagen Leeds and that you found the service impeccable. We'll be sure to pass on your kind words to Abdul and the team.
Kind regards,
Danielle
Helen
Helen and Sam was amazing throughout the whole process from ordering my car to the car been delivered. Helen was very extremely helpful and was always there to answer any questions I had.
Thank you
6 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your fantastic feedback. We’re delighted to hear that Helen and Sam provided such amazing support throughout the entire process, from ordering your car right through to delivery.
It’s great to know that Helen was always available to answer your questions and made the experience as smooth and straightforward as possible. We’ll be sure to pass on your kind words to both Helen and Sam.
Kind regards,
Matthew
VW Repair Service
I received excellent service from Volkswagen. The team communicated well throughout the repair process and kept me updated on the progress of my vehicle. The check-in and collection process was smooth, efficient, and very professional.
The only area for improvement would be keeping customers informed as early as possible if their car may need to be kept overnight. That said, I appreciate that this can be difficult to determine until the vehicle has been fully diagnosed.
Overall, a very positive experience with great customer service.
2 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service and that our team kept you informed throughout the repair process. It's great to know that the check-in and collection experience was smooth, efficient, and professional.
We also appreciate your constructive comments regarding overnight stays. Customer feedback like yours helps us identify opportunities to improve our communication and set expectations as early as possible.
Thank you for choosing Volkswagen, and we look forward to assisting you again in the future. 🚗😊. Kind regards, Selina
Lucas was great
Lucas was great. Gave lots of info about the car we were looking at, discussed options with us and explained all the technical bits about the car's controls. Understood we were were having a very busy week and needed to sort the car quickly and did his absolute best to complete everything with the minimum of fuss.
3 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Mike,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Lucas provided such great support throughout your car-buying experience. It’s wonderful to know he took the time to explain the car in detail, discuss your options, and help you understand all the technical features and controls.
We’re especially pleased that Lucas recognised your busy schedule and worked hard to ensure everything was completed quickly and smoothly, with as little fuss as possible. Your kind feedback will mean a great deal to him and the team at Volkswagen Leeds.
Kind regards,
Liza
Excellent customer service
Excellent customer service, friendly and informative. It made buying the car very easy.
4 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your excellent review. We're delighted to hear you found the team friendly, informative, and easy to deal with. It's great to know we helped make buying your car a smooth and straightforward experience.
Many thanks,
Chloe
A friendly and knowledgeable service…
A friendly and knowledgeable service that helped me choose the car I bought
The salesman Lucas walked us through every step of the way he has been very good with our questions after sales
25 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such friendly and knowledgeable service from Lucas. It’s great to know he guided you through every step of the process and continued to support you with your questions after the sale.
We really appreciate your kind feedback and hope you enjoy your new car.
Kind regards,
Kerry
I had an excellent experience buying my…
I had an excellent experience buying my car from VW Vertu Leeds. The staff are friendly and professional. Karolina took the time to allow me to properly test drive the car and answered all my questions.
The entire process was smooth and straightforward.
I would highly recommend VW Vertu Leeds.
Thank you Karolina and Sam for being so helpful.
29 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience with Vertu Volkswagen Leeds. It’s great to know that Karolina took the time to answer all your questions, ensure you had a thorough test drive, and make the process smooth and straightforward.
We truly appreciate your recommendation and will be sure to pass on your kind thanks to both Karolina and Sam.
Kind regards,
Matthew
Best car company by miles!
I lease my car but not from Virtu Leeds, however, they are my preferred garage for any repairs or servicing. I received my car brand new in September 2025 but unfortunately had some problems with it in April this year. It went to Vertu Leeds on the 5th May and it took almost three months to be fully repaired. This was not the fault of Virtu, it is an all electric car and they had to keep going back to VW when each thing they were told to try didn’t work. During the time my car was with the garage I was kept fully informed of what was happening and Stephen in the service department not only kept in touch with me but also ensured I had a car of same size for my holiday travels and then as soon as the exact model as mine was available he swapped them over. I cannot fault the garage for my car’s extended stay, the service staff certainly put their customers first and I have to give a special mention to Stephen who would be in touch constantly and I even received texts whenever the car was in the workshop. I finally got my car back and it is now even better than when I first got it. Obviously it had its faults from day 1. I picked up my car and the following day received a wonderful luxury hamper and boxed selection of Hotel Chocolat from Virtu. I would certainly recommend this garage for buying, servicing , repairs etc. I cannot thank them enough for their efforts and kindness.
1 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you so much for taking the time to leave such a thoughtful review and for your patience throughout the repair process.
We're delighted to hear that, despite the complexity of the issue with your vehicle, you felt fully supported and informed every step of the way. While the extended repair time was understandably frustrating, we always strive to ensure our customers receive the highest level of care, and it's wonderful to know that Stephen and the wider Service team were able to make the experience as smooth as possible.
Stephen will be especially pleased to receive your kind recognition. Keeping our customers updated and ensuring they remain mobile during repairs is incredibly important to us, so we're glad the courtesy vehicles helped you continue with your plans, including your holiday travels.
We're also thrilled that your vehicle has been returned to you in excellent condition and that you're enjoying it even more now. Your feedback means a great deal to the team, and we're pleased that the hamper and chocolates were a welcome surprise.
Thank you again for your recommendation and for placing your trust in Vertu Leeds for your servicing and repair needs. We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind regards, Selina
Darren the sales person
Darren the sales person, wasn’t pushy and really helpful.
1 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Maxwell,
Thank you for your review!
We’re pleased to hear Darren was so helpful and that you appreciated his friendly, no-pressure approach.
We really appreciate your feedback and hope to welcome you back to Vertu Volkswagen Leeds again soon.
Kind regards,
Kerry
Abdul was great
Abdul was great - turnaround time was quick - can't recommend enough.
26 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you so much for your kind words! We are so happy to hear that Abdul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Good experience
Abdul was really helpful in providing quotes and configurations promptly. Good communication throughout the process
29 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your kind feedback. We’re delighted to hear that Abdul provided prompt quotes and configurations, along with clear communication throughout the process.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Abdul was incredibly helpful from our…
Abdul was incredibly helpful from our first meeting to picking up my new car. He went above and beyond to resolve issues with BCA collecting my previously leased vehicle to ensure that I could collect my new car and return my old car on-time. Thank you Abdul, I hope you are there still next time, you excel at customer service and I hope VW look after you!
16 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Rachel,
Thank you for your fantastic feedback.
We’re delighted to hear Abdul provided such outstanding support from start to finish, especially in helping resolve the situation with your previous vehicle collection. It’s great to know he went above and beyond to ensure everything ran smoothly for you.
We really appreciate your kind comments and will be sure to pass them on to the team.
Kind regards,
Danielle
Reply from Vertu Motors - Volkswagen Leeds
Hi Shauny,
Thank you for your fantastic feedback.
We’re delighted to hear you had such a superb experience from start to finish. It really means a lot to the team.
Kind regards,
Danielle
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