I called to request the 2 payment methods saved in my account to removed because ACH payments take too long to be posted and DO NOT show real time balance. This is very annoying. I prefer to pay by de... See more
Company replied
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Review summary
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I called Verve credit to set up automatic payment for my account and connected with a young man by the name of PEDRO #404960. The experience i had with this guy was truly a blessing. So what im sayi... See more
I had a great experience, I was contacted on 5/9/26 with a reminder about my upcoming payment due date. My payment was already mailed, but was not yet received. As a result, I decided th make a phone... See more
Company replied
Representative was able to collect payment without charging a$5.00 fee. I was under the impression that if I call, I was going to the automotive system where I could pay for free. She was helpful expl... See more
Company details
About Verve Mastercard®
Information provided by various external sources
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Contact info
United States
- (866) 449-4514
- vervecardinfo.com
4.8
Excellent
10k reviews
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Verve customer service was very helpful…
Verve customer service was very helpful and took care of my problem immediately.. he was patient and very polite as well. Very satisfied with the outcome. Thanks again
5 May 2026
Because you guys where there when I…
Because you guys where there when I really needed you to help me out, verve you guys are the best, very much appreciated, I got to put A C in my car, do you guys really know how hot it gets here in Arizona, it gets hot, so again I really appreciate you Verve Thanks so much appreciated it sincerely Steve R Espinoza, have a blessed day Amen
3 May 2026
The rep I spoke with had a lot of…
The rep I spoke with had a lot of empathy towards my issues.
6 May 2026
The fact that you can't get auto pay on…
The fact that you can't get auto pay on phone it's hard for people who can't do it on line
6 May 2026
Great customer service
Great customer service staff they help you with kidness and patience
6 May 2026
She was able to answer all of my…
She was able to answer all of my questions and clarified the time frame for payments posting which was the reason I would called and she answered additional questions with clarity as well
6 May 2026
Great customer service
It is a little hard to paying with the card but I found a way to stay online and they'll send you over what representing them who's very nice to me and help me make my payment easier thank you
6 May 2026
It was quick and easy to talk with a…
It was quick and easy to talk with a representative to process my payment
6 May 2026
They were very helpful.
5 May 2026
The young lady that he took care of me…
The young lady that he took care of me getting such a nice way. She found out my answer and explained it to me. Thank you very much.
5 May 2026
Customer service doesn't know what they…
Customer service doesn't know what they are doing. I believe the company doesn't care at all about customers.Over one month and I still cannot get into account online! Keep being told they are sorry and will sent back to ITT? Dept. The dept. does NOT have a direct # to call, can only go through the customer service agent. Claim they "tried" to contact me but never got a call or an email so, they lied!! BEWARE do not get this card. the fees are enormous!
It is now 5-08-26 I have made 7 calls to the company and no resolution. I finally did receive an email from the tech dept. regarding I can't get into my account online and they said I had to REGISTER my account first! I registered the card on April 13, 2026 and it says my card IS registered when online. Still cannot get into my account and just keep being told they will send an email to tech. services.
Today again told no direct number to tech services they can only email my complaint...then she HUNG UP on me!!!!!
4 May 2026
Unprompted review
The answered my question and explain…
The answered my question and explain things very well
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
none
I dont have anything else to day my f stars should be enough obvisously for 5 stars the agent addressed all my needs
4 May 2026
Reply from Verve Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Verve Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
I called to request the 2 payment…
I called to request the 2 payment methods saved in my account to removed because ACH payments take too long to be posted and DO NOT show real time balance. This is very annoying. I prefer to pay by debit and incur the extra fee so payments post immediately. The CS agent provided the opportunity and was very courteous.
4 May 2026
Reply from Verve Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Very excellent service and very kind…
Very excellent service and very kind person who helped me resolve my Question thanks
4 May 2026
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