vesper247.com 

DO NOT ORDER FROM HERE!

This is my second review on here and still no nearer to receiving my refund. Over £200 worth of dresses returned at the start of November and refund still not received. They reply to everyone’s reviews on here asking for more information but nothing happens. I have been chasing this since December and have numerous emails which all state the same ‘we’re working on it statement

Absolutely awful! I purchased my bridesmaid dresses from here. Worst mistake ever. One didn’t turn and I still haven’t had the refund. One I returned and still haven’t received refund. They don’t reply to emails. Reporting to trading standards

Still haven’t received my refund, I’ve emailed multiple times, including my proof of postage attached. My two orders haven’t been refunded and they were placed in December. One returned in December and the other the first week in January. One of the dresses came faulty and was ripped when I took it out the packaging.
I have still not been refunded and only had one email back in regard to my refund which they apologised for the delay, however offered me no time frame or compensation. This is outrageous customer service. My emails have been ignored which have been asking simple questions such as updates or a time frame.
Really poor experience with this company. I’m disappointed and will not be ordering again from them. There has been a complete breakdown in honouring returns and issuing refunds.

I sent 2 separate return items on the 25th November and 2nd December 2023.
I’ve returned 4 dresses in total which amount to £218.15.

This is the second time I’m posting on here as I’ve STILL not received my refund and get automated emails constantly!!

Everyone needs to stay away from this disgraceful company that doesn’t give you a refund and steals your money!!

I have contacted my bank and I recommend everyone should do the same.
I am also contacting trading standards. This company needs to be shut down.

Poor quality items but my gosh. The returns process. Weeks and weeks and weeks and still no money back. Avoid. Not worth it

Posting another review until I get my £200 back

Awful robbing company don’t order from them

Orders end of November and still no refund and have messaged daily on every social media platform

Disgusting how you are even still open for trade

I WANT MY REFUND

Still awaiting my refund. Company fobbing me off with messages “we will process your refund when we have received your refund’ even though tracking states the received it nearly 2 weeks ago. I’ll be reporting to trading standards. I’d suggest everyone else does the same!
Company registered to 2 Lakeview stables st Clere Kemsing Sevenoaks TN15 6NL Kay Desmond born April 89– info available through companies house

AWFUL COMPANY!

NO sign of my order then they admitted this was lost and told me they would refund me that same day. However 9 days later and STILL no refund.

I've emailed many times and keep receiving some robotic response telling me they are working on this!

It takes 2 minutes to send a refund to someone so you are NOT working on this at all.

Makes me wonder if they actually sent the order in the first place...

DO NOT BUY FROM HERE!

I WILL BE REPORTING THIS COMPANY AND RAISING THIS WITH MY BANK!

Sent a return back in December, confirmation that it was received 11th December, have been chasing refund for a month now and just get the same automated response telling me it’s being resolved, think I am getting ignored now via email

I have ordered 3 dresses for size choice and returned 2 of them.... Over 2 months ago and still no refund. I have contacted customer services who said they would look into it and give them 72 hours to investigate... Still no response 18 days later. I have chased but no reply. Not worth the hassle for a dress.

Returned my item 3 months ago. Sent multiple emails with proof of postage etc and no response from this company other than automated emails.

Zero star would be more appropriate. This company should be shut down. They are stealling money from people. Refusing to refund and when you contact them, they will keep repeating "sorry for your understanding". Completely not listening to customers and just using and abusing their power. Stay away guys!!!

If I could give 0 stars, I would. ABSOLUTE SCAMMERS. Purchased over 100 pound in October and still waiting for a refund. Assured it will come but 4 months later, still waiting. Trading standards will be involved. This company is a joke.

I have had Vesper items from Next previously and really like their dresses, however I would not order direct from them again.
Returned an item on the 6th December and still no refund. Emailed on the 21st January and received a response saying this would be expedited. Emailed again on 4th February and no response this time!
Have now raised a dispute with my bank to try and get my money back!

Absolutely awful! I purchased a dress 16th November 2023 which I returned, I am stilll today waiting for my money back on the 9th February 2024!!!! Many unanswered & ignored emails!
No contact number to speak to a member of staff directly!
I will most definitely be taking this appalling service further!

Returned my dresses in AUGUST 2023 it is now FEBRUARY 2024 and I am still awaiting a refund DO NOT ORDER I have been fobbed off time and time again via email saying another 14 days time and time again? staying there is a back log for returns 😂 a back log of 6 months? This company is clearly is financial difficulty!

zero stars would be more appropriate I have not received the item I ordered and for 2 months have been asking for my money to be refunded, despite repeated e- mails I have not been contacted,getting automated responses only. Appears to me that this is a scam shopping site.Do not order from them.

Returned an order in November/December. Emailed when refund had not happened within a few weeks. Auto-generated email about high volume of returns. Left it for a few more weeks and still nothing so emailed again. Similarly, auto-generated replies of false promises. Still have not got back to me. Tracking of return does not work. Will be reporting to trading standards and would advise others to do so. This appears to be a new thing as previously I have had no issues but will no longer shop with them.

Edit: I imagine if this is ever replied to by Vesper I will receive the automated response saying to meet their request for more information despite all of it being provided.

I purchased a number of dresses to try on for a party and returned four promptly. After returning the dresses I’ve received no email to say Vesper have received my return (tracking shows they were delivered back) and just receive automated responses, apologising for the delay on refunds. SHOCKING SEVICE, do not ignore the reviews. I’ve lost £140 to this shambles of a business.

Returned mid December and still no refund tracked and proof that this was on route back to Vesper. I thought it was just me and found this page. I will also be following others in reporting to trading standards if the £180 I am owed is not returned.