Hug Life  Reviews 

4,256
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. People appreciate the thorough explanations, clear communication, and the overall easy and smooth process, which made complex tasks feel simple. Many consumers highlight receiving excellent value, with better coverage at a reasonable or even reduced cost, often saving them money. Reviewers also felt valued, noting that staff took the time to understand their individual needs and provided unhurried, patient assistance, ensuring decisions were well-informed and suitable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, professional, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and clarity of the... See more

Price

Customers had positive experiences with price, often finding great value and affordable options that fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more


Company details

  1. Insurance broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,256)

583 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hug Life

Helen Brierley from Hug Life called to discuss various my policies. Helen was so lovely and incredibly easy to talk to. She was extremely knowledgeable and professional and was able to assist me with my policies. I would 100% recommend getting in touch with Helen or any of her colleagues at Hug Life to discuss your policies.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Jason my advisor was fab

Jason my advisor was fab, went through everything, was quick, increased my cover and reduced my monthly premiums. Would recommend

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with william redgrave today…

I spoke with william redgrave today from hug life and he helped me to switch me life insurance to the best deal possible . He explained everything so clearly and was patient with some phone signal issuses. William showed genuine care and compasssion on the phone and i couldnt of asked for a better experience.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Ollie!

Great service from Oliver throughout the whole process. He explained things clearly and took the time to ensure we get the product that is right for us.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Review and recommendations

Had a call with a lovely lady, Laura Niles, to discuss my current policy and review new options available with better benefits. Laura was thorough in everything she went through, explained each step and was very knowledgeable. Very happy with the recommendation.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

We needed to update our life insurance…

We needed to update our life insurance policies and was given some great advice from Cameron who was very patient and supportive throughout the process. Calls were made at our convenience and always in a friendly manner. First class service from start to finish. Highly recommended

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a good experience.

I had a good experience with Laura; she is knowledgeable, patient, and took the time to clearly explain all my options so that I could make an informed decision. Every question I asked was answered promptly and thoroughly, and the entire process was smooth and stress-free. Laura's professionalism and genuine willingness to help stood out. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was a star.

Really positive experience. Cameron was super friendly, knowledgeable, patient, and explained the whole process. Answered all my questions. He made sure I understood my options and never made me feel rushed. Couldn't ask for a better service.

3 February 2026
Unprompted review

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