Hug Life  Reviews 

4,252
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and patient, taking the time to thoroughly explain options and understand individual needs. The service provided is frequently highlighted as excellent, with many people appreciating the ease of the process and the effort to secure the best possible cover. Consumers consistently report satisfaction with finding affordable plans and better deals, often saving money while receiving comprehensive protection. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive experience for all customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently expressing satisfaction and recommending the... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,252)

579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

I recently had a call with HugLife regarding a life insurance policy, and I couldn’t be happier with the experience. Jason was extremely informative, patient, and took the time to explain everything clearly and thoroughly. The whole process was straightforward and stress-free, and I never felt pressured at any point.

All of my questions were answered in a way that was easy to understand, which gave me confidence in making the right decision for my family. I would highly recommend HugLife to anyone looking for life insurance and wanting a professional, friendly, and hassle-free experience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Life Insurance Review

Kelly, my advisor was very professional and clearly explained the products as we went through my life insurance review. My critical life insurance in now in a much better position, with my overall payments staying practically the same. I would certainly recommend their services.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to a very kind and cheery…

I spoke to a very kind and cheery introducer who passed me along to Oliver Wilson today he was very thoughtful and helpful and extremely patient as I put him on hold to take another call. He explained everything very clearly and went over necessary points when needed.
Great service

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles went through the policy and…

Laura Niles went through the policy and what was beneficial to my needs. She explained everything very clearly and was very helpful in any questions I had. She made me feel at ease and spoke to me like a person and not a statistic. Excellent service!! Thank you Laura xx

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a very thorough conversation with…

I had a very thorough conversation with Jason about my financial priorities, future needs etc. Jason recommended products that I believe will be ideal for me although hopefully I never need to use them. Jason gave care and attention to the whole process, going the extra mile to secure products within my budget and I am delighted with the service I received. Many thanks Jason

28 May 2026
Unprompted review
Rated 5 out of 5 stars

William R is an asset to your team

William R. worked really hard to try and find me and my husband the best policies out there for our insurances. He was professional, upbeat, knowlegable and an absolute delight to talk too. He definetly is a great asset for your team and I thank him for the time he invested with us.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from William Redgrave

Reviewed my current policies with William Redgrave who was very professional and knowledgeable and pleasant to speak with. He managed to get me improved protection policies at a reduced monthly price to what I was currently paying, saving me near £300 a year.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with William today to discuss…

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best cover for the best price for us both and he certainly did that. It’s definitely worth having a conversation with these guys. They do really look after their customers and keep payments affordable! Thank you for giving me and my husband peace of mind, knowing we have something in place to protect our family should we need it!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Kelly Hough was amazing. She explained everything in great detail. The service she provided was above and beyond. She found us the best price for our life insurance, which was great value for money. Would highly recommended.
Thank you Kelly for everything you had done for us, it was pleasure talking to you and having a laugh at the same time.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Oliver was great!

I spoke with Oliver today to review and update my policy. He was very thorough and patient and made sure I had plenty of time to read through any and all paperwork. He was very friendly and I would definitely recommend Hug Life's services thanks to Oliver.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Jason Wong during an…

I spoke with Jason Wong during an annual review of my policy and he was able to get me a best policy that will fit all I wanted. He also took time to make me understand everything about my policy just the way I wanted.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason

I am incredibly satisfied with the service I received. Jason helped me with both my life and health insurance, explaining everything clearly from start to finish. He managed to find me a much better deal that fits perfectly within my monthly budget. Highly recommended!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Its a long phone call getting all the data needed but having friendly staff who understand your time is precious greatly helps with this experience. Jason Wong was great and really helped the process move along smoothly, calling me at convenient times.

19 May 2026
Unprompted review

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