Hug Life  Reviews 

4,254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and patient, taking the time to thoroughly explain options and understand individual needs. The service provided is frequently highlighted as excellent, with many people appreciating the ease of the process and the effort to secure the best possible cover. Consumers consistently report satisfaction with finding affordable plans and better deals, often saving money while receiving comprehensive protection. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive experience for all customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently expressing satisfaction and recommending the... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,254)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Advice and Genuine Care

I’ve spoken to a few advisers, but William was by far the best. He was patient, thorough, and made sure every detail of my policy fit what truly matters to me and my family. He gave me complete confidence in my decision.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Oliver smashed it

Oliver did. Fantastic job with my review, I was cautious at first because I didn’t want to be scammed, however great person and approach!! Give him a promotion

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Laura Niles did a great job of sorting me out with better cover and a better deal. I really appreciate the time taken and will be recommending to friends and family.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Hug Life

I would highly recommend Hug Life. Oliver Wilson expertly steered me through the life insurance procedure . As a luddite in all things financial his patience, experience and knowledge was reassuring and helped me to obtain cover which will meets my families needs should anything happen to myself or my partner. No high pressure sales, nothing was too much trouble. Thank you Oliver

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kelly…

I had a great experience with Kelly Hough, she was very professional from start to finish, nothing was too difficult and was very knowledgeable explaining everything thoroughly in a way that made
Sense and made me feel I’d made the right choice and knew exactly what I was getting

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Helen brierly has the patience’s of a…

Helen brierly has the patience’s of a saint .she rang me weeks ago to review my policy . I said ring back multiple times but ended up working or not having the correct information for her . She was an amazing lady nothing to much trouble she made sure it was the right protection I needed to fill a gap on illness . We got there in the end in fact I will miss her warm friendly voice a true confident and professional and very knowledgeable of her profession .Thank you so much Helen for setting up my policy much appreciated Helen Byatt

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I had ha lovely conversation with…

I had ha lovely conversation with Oliver Wilson. Rang when he said he would, was very polite. Any questions were answered and ran through different options with me to make sure I have the right policy and I was happy with what I was getting.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Was able to finally have a conversation…

Was able to finally have a conversation due my busy schedule I missed alot of calls. Went through my plan effortlessly, everything was described to the dots. Such a pleasant call with Helen Brierley. Made a long dull process very interesting with her bubbly character.

Thank you Helen, you are a credit to your employer.

2 March 2026
Unprompted review

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