Hug Life  Reviews 

4,254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and patient, taking the time to thoroughly explain options and understand individual needs. The service provided is frequently highlighted as excellent, with many people appreciating the ease of the process and the effort to secure the best possible cover. Consumers consistently report satisfaction with finding affordable plans and better deals, often saving money while receiving comprehensive protection. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive experience for all customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently expressing satisfaction and recommending the... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more

Rated 5 out of 5 stars

I had a call with Jason Wong, and he reviewed my cover which needed updating due to me recently having a baby. Jason went through everything thoroughly and found the cover at a reasonable price. I a... See more


Company details

  1. Insurance broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,254)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kelly over delivers

Kelly really understood my requirements and was able to offer me sone options and more importantly allowed me time to consider without rushing me into a plan. She explained the plan very well, with a clear and concise attitude- very well done

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Received a call today from the most…

Received a call today from the most wonderfully call handler Laura who was amazing from start to finish explaining g everything ensuring I understood everything that was available to me and enabling me to make the best informed choice….i now have a policy which is affordable and meets all my needs and I can’t thank her enough 😘

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly Hough, absolutely fantastic!

I personally dealt with a lovely lady called Kelly Hough, she was FAB! She made the whole process as quick and as easy as possible she’s didn’t cut any corners and explained everything so clearly for me to understand. She explained all benefits available to me and suggest ways to get me even more benefits! Highly recommend her! Thank you so much Kelly!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I first used Hug life a couple of years…

I first used Hug life a couple of years ago, Laura was exceptional then, and due to a change of circumstances I reached out to her again because I was really pleased with her service, she goes through everything in depth and the best part is you can tell that she is smiling when she is on the phone with you

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly was really accommodating and…

Kelly was really accommodating and waited until we had completed on the sale of a house before ringing us back at a convenient time. She advised what was best for our circumstances and explained things clearly. She managed to find us a fantastic deal that fit best with us. Really friendly service and would recommend to anyone ☺️Thanks kerry

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura Niles explained everything thoroughly, going through my requirements which I was fully happy with before taking out the new policy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage and critical illness cover review

I spoke with laura niles today from hug life and she helped me to switch my life insurance and critical illness cover to the best deal possible and explained the differences in my upgrade. Laura is very knowledgeable, professional and friendly and made me feel like my questions were not silly. I would highly recommend this company if you want to know exactly what you are paying for!

26 February 2026
Unprompted review

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