Vetdispense Reviews 

456
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast postal delivery service and the highly intuitive, easy-to-navigate online platform when ordering essential prescription pet medications for their animals. Many consumers also highlight the exceptionally competitive prices compared to traditional local veterinarians, alongside the reliable support team and consistently well-packaged orders that arrive right on schedule. People often mention that the ordering process is completely straightforward and hassle-free. Some reviewers were not happy with occasional postal delivery delays, experienced unexpected extra restocking fees when returning items, or reported that their parcels arrived crushed.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that parcels consistently arrive... See more

Service

Clients share positive opinions on service, consistently describing the experience as fast, reliable, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Price

Consumers find price to be very satisfactory, consistently noting that costs are much lower compared to local... See more

Product

Reviewers highlight positive aspects of product availability and quality. Consumers consistently report great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more

Company replied

Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

Company replied


Company details

  1. Pet shop

About Vetdispense

Information provided by various external sources

VetDispense is a UK-based online pet dispensary, we sell a complete range of pet products and vet supplies, from pet medication to dog food and pet supplies all at substantially lower prices than your vet....

Unlike some online pet pharmacies, we are run by experienced and fully qualified Veterinary Surgeons to offer you the best possible service and advice when it comes to protecting the health and well-being of your pets and livestock.

All of our pet meds are genuine, and they are from the same suppliers as your usual Vet, but at substantially lower prices.

We are registered with the Royal College of Veterinary Surgeons (RCVS) and are inspected by the Veterinary Medicines Directorate (VMD)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

456 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(456)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Will use again for sure

Good website, good communication about my order. Excellent prices and good delivery time, within the week. Well packaged products. Will definitely use again. Prescription items.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Necessary medication required

As I order medication for my elderly cat , VetDispense never fail to get the medication delivered asap I have never had any concerns their site is easy to navigate and they go out of their way to help if a customer makes an error as I did once , I am so pleased thank you

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company
The owners emails were quite unprofessional - tried to charge a restocking fee

25 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

This is not accurate. The medication you ordered is prescription-only, and we cannot legally supply it without a valid prescription, which you didn't have.

There are four clear warnings on the product page explaining that a prescription is required before ordering. Despite this, you placed your order without one. When we explained that we could not dispatch prescription-only medication without the required prescription, your email tone became abusive.

The £3 charge referred to is not a “restocking fee”. It is the payment processing/admin fee set out in our terms and conditions, and it is not refunded to us when an order is cancelled. We do not think it is fair that our business should lose money because you ignored multiple warnings and expected us to supply prescription medication unlawfully.

We are always happy to help customers who place legal orders, but we will not break the law.

Rated 1 out of 5 stars

They are asking for a review and I…

They are asking for a review and I haven’t even received vital heart medication for my dog . They were not helpful at all when I asked for help several times . I definitely won’t be using them again

5 May 2026
Unprompted review
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Reply from Vetdispense

Thank you for your review. We are very sorry that you feel this way, especially as we understand how important your dog’s heart medication is.

However, we do need to clarify that the delay was not caused by us. Your vet specifically required the original paper prescription to be posted to us before we could dispense the medication, which is a safeguard against prescription fraud. Until we received the original prescription in the post, we were legally unable to supply the medication.

Although you contacted us several times, we explained each time that we could not break the law by dispensing prescription-only medication without first receiving the valid original prescription required by your vet. As soon as the original paper prescription arrived with us, we dispatched the medication within an hour.

We are genuinely disappointed to receive a 1-star review in these circumstances, as there was no delay on our side and we acted as quickly as legally possible once the correct prescription was received.

Rated 5 out of 5 stars

Great service

Such an easy ordering process, and very prompt delivery. Really competitive on price too. All in all, very happy with the service.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Really reduced price compared to the vet

Delivery was really prompt plus the tablets were nearly half the price of the same item at the vet

27 March 2026
Unprompted review
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Reply from Vetdispense

Thanks for your feedback. We’re pleased to hear you were happy with both the price and delivery.

Rated 5 out of 5 stars

Excellent

Excellent product, price and service.

24 March 2026
Unprompted review
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Reply from Vetdispense

Thanks very much — we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

This was the first order I have made…

This was the first order I have made from vet dispense, very easy to order and quick delivery. I would highly recommend ordering from Vetdispense and I will definitely use again for my dogs probiotic sachets next month. I would suggest vetdispense to have promo/discount codes for customers on general pet goods.

25 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks for your review. Good to hear your first order went smoothly.

Rated 5 out of 5 stars

Good all round

Great service, good prices

24 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks Tim — glad you were happy with the service and prices.

Rated 5 out of 5 stars

Easy to order

Easy to order. An efficient and quick service. Knew what was going on all the way through from order to delivery. My go-to company for my cat's medication

25 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you, Michelle. We’re pleased ordering was straightforward and delivery was quick.

Rated 5 out of 5 stars

Easy to negotiate web site

Easy to negotiate web site and good value. Fast service and delivery

2 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thanks for your review, glad you found everything straightforward.

Rated 5 out of 5 stars

They are efficient and their procedures…

They are efficient and their procedures are easy. They are also fast and delivery is quick. Everything you need when your dog needs medication.

26 February 2026
Unprompted review
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Reply from Vetdispense

We appreciate your review and are pleased everything went smoothly.

Rated 5 out of 5 stars

Good value

Good value, quick and easy to use website

2 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Smooth process

Smooth process, medication arrived quickly very happy overall with the service

27 February 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

Pleased to hear the medication arrived quickly and the process was straightforward.

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again from Vetdispense. Highly recommend this company. Solensia for my cat arrived on the date promised, well chilled and ready to go straight into the fridge. Thank you!

5 March 2026
Unprompted review
Vetdispense logo

Reply from Vetdispense

We appreciate your review and are pleased your Solensia arrived on time and properly chilled.

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