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Vetdispense Reviews 

456
•
TrustScore 4.5 out of 5

4.7

Pet shop
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast postal delivery service and the highly intuitive, easy-to-navigate online platform when ordering essential prescription pet medications for their animals. Many consumers also highlight the exceptionally competitive prices compared to traditional local veterinarians, alongside the reliable support team and consistently well-packaged orders that arrive right on schedule. People often mention that the ordering process is completely straightforward and hassle-free. Some reviewers were not happy with occasional postal delivery delays, experienced unexpected extra restocking fees when returning items, or reported that their parcels arrived crushed.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting that parcels consistently arrive... See more

Service

Clients share positive opinions on service, consistently describing the experience as fast, reliable, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Price

Consumers find price to be very satisfactory, consistently noting that costs are much lower compared to local... See more

Product

Reviewers highlight positive aspects of product availability and quality. Consumers consistently report great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site will save me just under £500 per year on medication. Really easy to use and obviously a lot cheaper than my vets. Super quick delivery. Very happy and would highly recommend.

Rated 5 out of 5 stars

I've used Vet Dispense a few times now for my cat's medication needs and this most recent time was fantastic. Not only did i get a reply to an email within about 15 minutes of me sending it, but on... See more

Rated 5 out of 5 stars

Very helpful team who answer queries very quickly indeed. Good prices. Clear website and communication. Excellent delivery options and times with Royal Mail. Items packaged very well with clear inst... See more

Company replied

Rated 5 out of 5 stars

Their site is easy to navigate , saving time , help is there if needed on chat , their delivery is so quick it is so good especially as it’s my cat’s medication , I am so grateful. Thank you

Company replied

Company details

  1. Pet shop

About Vetdispense

Information provided by various external sources

VetDispense is a UK-based online pet dispensary, we sell a complete range of pet products and vet supplies, from pet medication to dog food and pet supplies all at substantially lower prices than your vet....

Unlike some online pet pharmacies, we are run by experienced and fully qualified Veterinary Surgeons to offer you the best possible service and advice when it comes to protecting the health and well-being of your pets and livestock.

All of our pet meds are genuine, and they are from the same suppliers as your usual Vet, but at substantially lower prices.

We are registered with the Royal College of Veterinary Surgeons (RCVS) and are inspected by the Veterinary Medicines Directorate (VMD)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

456 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(456)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Always quick to respond and send out my dogs medication and at competitive prices. Easy to navigate the website and upload prescriptions.
All in all a great service and would recommend this company whole heartedly.

3 February 2026
Unprompted review
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Reply from Vetdispense

Thanks for taking the time to share this, and we’re delighted you find the website easy to use from start to finish.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really fast turnaround and goods arrive very quickly. Highly recommended.

6 February 2026
Unprompted review
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Reply from Vetdispense

Thanks so much. We work hard to dispatch quickly, so we’re delighted it arrived fast for you.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very fast delivery.

31 January 2026
Unprompted review
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Reply from Vetdispense

Thanks for taking the time to leave a review. It means a lot to our team.

Rated 5 out of 5 stars

Excellent service.

I've been using Vetdispense for over a year. Very straightforward service. Always a prompt response and the dispensing vet will call if there's a question to be answered.

10 December 2025
Unprompted review
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Reply from Vetdispense

It means a lot to hear you’ve had a reliable experience over the past year. Thank you for choosing us.

Rated 5 out of 5 stars

Another smooth and efficient transaction

This was a scheduled purchase of controlled pet drugs and was placed quickly and efficiently utilising the online service that allows you to add prescriptions in a digital format.

Ordering and payment were smoothly carried out, dispatch was timed to coincide with the delivery service to ensure the drugs reached me in a chilled state within the stated delivery time.

I was a little concerned about delivery because shortly after ordering it started snowing heavily and I thought that this might delay my delivery. To my surprise the parcel was at my door within the delivery window given in perfect condition despite the weather. Another smooth and efficient transaction with Vetdispense, highly recommended.

5 January 2026
Unprompted review
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Reply from Vetdispense

Thank you, JB. We’re glad the digital prescription upload made things quick and straightforward.

Rated 5 out of 5 stars

Good prices

Good prices, super fast delivery. Considering its pwt medication it comes so quickly and emails and quick also.

6 January 2026
Unprompted review
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Reply from Vetdispense

Thanks Nicolle, and we’re pleased our email updates helped keep you informed along the way.

Rated 5 out of 5 stars

First time I have used this company and…

First time I have used this company and pleased the Order arrived fairly quickly and at a reasonable price, will definitely be using this company again

2 January 2026
Unprompted review
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Reply from Vetdispense

Thanks for giving us a try. We’re glad the experience was a positive one.

Rated 5 out of 5 stars

It's so easy to order my cat's…

It's so easy to order my cat's medication. He has diabetes, so he needs to have it regularly and with Vets Dispense I don't have to worry as it is always on time.

9 January 2026
Unprompted review
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Reply from Vetdispense

Thank you Alison. We’re really glad we can help keep your cat’s diabetes medication arriving on time.

Rated 5 out of 5 stars

Fast delivery and easy ordering online

Fast delivery and easy ordering online. Only one thing, it is difficult to contact them if you need to query something.

2 December 2025
Unprompted review
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Reply from Vetdispense

Thank you for your review. As a predominately online company, we can't always get to the telephone in time. The fastest way to contact us is by our online chat feature or by email. You will usually receive a reply in 1-2 minutes (during working hours).

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