I've made two hat purchases from VeteranStitch. The customized stitching is high quality with clarity and detail. The first hat had the wrong badge (Master vice Senior Level) stitched on it. When I... See more
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Review summary
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Reviews shaping this summary
I liked the idea of embroidery but my Vietnam came out crooked. Plus I thought I was getting the gold stuff on the bill plus the word Veteran. Nope, didn't.
I am disappointed with the overall quality of the product. The embroidery is crooked in some spots at metal closure clip and adjustment is not user friencly.
I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over... See more
Company replied
Company details
Written by the company
VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!
Contact info
United States
- support@veteranstitch.com
- veteranstitch.com
3.0
Average
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 month
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Buyer beware
After going to my bank to stop payment I finally got my hat. Like the the fit, the look but the custom stitching, text, was wrong. After the terrible time I had communicating with this company, who never answered my emails, I gave up.
2 September 2025
Unprompted review
Reply from Veteranstitch
I’m very sorry to read about your experience. I want to be clear: we never leave our customers without support — every order has a support ticket and we always work to fix issues, even if there are delays in replies.
If your custom text came out wrong, I’d like to correct it for you. Could you please contact us again at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you get the hat exactly as you ordered.
We appreciate you giving us a chance to make this right.
Hat order
There were some hiccups along the way with my order but overall very satisfied with the end results. Love the hat! I have to say Veteran Stitch has a very helpful and professional team. Thank you Veteran Stitch!
25 August 2025
Unprompted review
Reply from Veteranstitch
Appreciate your patience, David — and we’re thrilled you love the final hat. Thanks for trusting us with your order!
Saw the ad and was skeptical but they…
Saw the ad and was skeptical but they came thru i love my new hat
21 August 2025
Unprompted review
Reply from Veteranstitch
Thanks, Mark! We’re so happy to hear the new hat came thru for you. Wear it proudly!
Never received my order or refund
Never received my order or refund. Company is a ghost business for Chinese based operation.
25 August 2025
Unprompted review
Reply from Veteranstitch
I’m really sorry to hear about your experience. Just to clarify, we’re not a ghost company and none of our products are made in China — all of our embroidery is done in Vietnam, then shipped through our Dallas, TX hub into USPS.
It sounds like your order ran into a shipping issue, and I want to get this fixed for you. Could you please contact us directly at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you either receive your order or a proper resolution.
Thank you for bringing this to our attention.
Hat design
The design of the hat is what caught my attetion. Well madel
18 August 2025
Unprompted review
Reply from Veteranstitch
Thank you, David — glad the design caught your eye! We’ll keep working to make sure every detail matches expectations even better.
I saw the ad on YouTube and to be…
I saw the ad on YouTube and to be honest I never order anything from there. So I took a chance clicked on the ad and it took me to the verterán stitch site. Ordering was very easy. I added what I wanted and made the purchase. But what impressed me is that I saw an error on my order. I sent an email and they responded immediately to make sure my order was correct. I was very happy with my purchase. The stitching is excellent. I will be looking at other items for further purchase.
12 August 2025
Unprompted review
Reply from Veteranstitch
We appreciate your kind words, Jorge. Thank you for noticing our quick response on your order — we’ll be here for your next one anytime!
An absolute scam do not buy
An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again
1 August 2025
Unprompted review
Reply from Veteranstitch
We’re sorry to hear about your experience, but we are not a scam — all our products are made to order and we always stand by them. If your hat arrived crushed or not as expected, please reach out again at support@veteranstitch.com
with your order number. We’ll make sure it’s fixed.
Bad quality of stitches
Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.
7 August 2025
Unprompted review
Reply from Veteranstitch
We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us.
Please contact us again at support@veteranstitch.com
with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.
Poor quality …
Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.
20 August 2025
Unprompted review
Reply from Veteranstitch
We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at support@veteranstitch.com
with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching.
We stand by our work and want to make sure you receive caps you can wear with pride.
Reply from Veteranstitch
Thanks, Terry! Great to know your hat looks good and arrived on time.
Garbage company
Garbage company, with garbage products do not loose you money to them
16 August 2025
Unprompted review
Reply from Veteranstitch
We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to support@veteranstitch.com
with your details so we can fix it for you.
The hat is great
The hat is great. The problem is they made it an officers hat by adding the scrambled eggs on the brim. I was enlisted.
15 August 2025
Unprompted review
Reply from Veteranstitch
Sorry about the mix-up on the scrambled eggs, Raymond. Thanks for still appreciating the hat overall — we’ll double-check those details better going forward.
Received the wrong color hat
Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.
11 August 2025
Unprompted review
Reply from Veteranstitch
We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at support@veteranstitch.com
with your order number so we can send you the correct Navy hat.
As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.
I received my new cover (hat) a few…
I received my new cover (hat) a few days ago and I am very happy with it! It is well made and fits very well! I was born a Marine on February 29, 1969 at MCRD San Diego! I will wear this cover proudly everyday!
5 August 2025
Unprompted review
Reply from Veteranstitch
Thank you, Robert! Your Marine pride inspires us. We’re honored to know you’ll be wearing your cover proudly every day.
Wrong color hat, VERY POOR customer Service
Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!
30 July 2025
Unprompted review
Reply from Veteranstitch
We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at support@veteranstitch.com
with your order number so we can get the correct one to you.
For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order.
We stand by our work and always aim to make things right for our customers.
keeping me informed .
keeping me informed all along the way.
Knowing when it should arrive.
Looks great
11 August 2025
Unprompted review
Reply from Veteranstitch
Thanks, William — glad we kept you informed and that the hat looks great!
FirstTimer
I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over the top. Also, I got the message about the hat being on its way after I received the hat. Not a big deal, I will keep and wear the RED hat proudly, but check your records and see what you have!
7 August 2025
Unprompted review
Reply from Veteranstitch
Thank you, Kenneth. We’ll review our records to make sure color selections are clearer going forward. Appreciate your understanding and feedback!
Veteran Hat
Ordered a hat for my son who served in the Navy. He loved it. He said it was the best Veteran hat he ever saw.
1 August 2025
Unprompted review
Reply from Veteranstitch
That’s wonderful to hear, Donna! We’re honored your son loved the hat — please thank him for his service from all of us.
Worn With Pride!
Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but I do get a lot of “thank you for your service” comments when wearing it. Fits me well, no issues with comfort. Maybe consider a “summer” version because it gets hot due to the heavy material.
5 August 2025
Unprompted review
Helps me show my love for our country
I figured it would take a few days for my custom hat to be made which it did. I really appreciated all the e-mail updates on where my hat was in the process. I wasn't left out of the time line. And my hat arrived 2 weeks early! I didn't expect my hat until early August, but it came in the mail 7/15/25.
26 June 2025
Unprompted review
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