VeteranstitchReviews 

87
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the appearance and quality of the products, particularly the customized stitching, which is often described as high quality with clarity and detail. People are generally pleased with the ease of ordering and the variety of items available. However, some reviewers were not happy with the delivery service, citing long waiting times and orders sitting for extended periods before carrier pickup. The minority of people were dissatisfied with the response time, noting a lack of communication regarding order issues and emails going unanswered. Additionally, some customers received products with incorrect details, such as wrong badges, crooked embroidery, or incorrect colors and sizing.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some reviewers praising the high quality,... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing disappointment with the... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of communication... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting significant delays, some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've made two hat purchases from VeteranStitch. The customized stitching is high quality with clarity and detail. The first hat had the wrong badge (Master vice Senior Level) stitched on it. When I... See more

Rated 3 out of 5 stars

I liked the idea of embroidery but my Vietnam came out crooked. Plus I thought I was getting the gold stuff on the bill plus the word Veteran. Nope, didn't.

Rated 3 out of 5 stars

I am disappointed with the overall quality of the product. The embroidery is crooked in some spots at metal closure clip and adjustment is not user friencly.

Rated 4 out of 5 stars

I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over... See more

Company replied


Company details

  1. Hat shop

Written by the company

VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!


Contact info

3.0

Average

TrustScore 3 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.0

All reviews

(87)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

USMC 250th Anniversary Hat Discomfort

I ordered and received a USMC 250th anniversary hat with my name and rank embroidered on the side. I like the embroidery; the price was fine; and the delivery time was fine also; but the comfort is poor. There is not enough cushion in the front rim of the hat to compare to the front vertical seam and the embroidered logo on the inside. The logo and seam press against my forehead and cause discomfort. I have to use tissues for additional padding. I won't be buying another.

16 July 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you for sharing your honest feedback. We’re glad you liked the embroidery, price, and delivery, but we’re very sorry the comfort didn’t meet your expectations. Your point about the padding and seam pressure is valuable — we’ll pass this along to our production team to see how we can improve the inner structure for future caps.

We appreciate you giving us a try and hope we can serve you better next time.

Rated 5 out of 5 stars

Good Value, Price and Options

While I was somewhat aware of the length of time from payment to actual delivery, I can't leave a negative review based upon my anticipation for this gift to a fellow veteran.
I received many updates on the progress from Danny and it was worthwhile for the wait when my veteran friend called to say that it was the best military, personalized apparel he has ever received!
The price, the value and the many choices to express one's patriotism made it all worth the wait. Thank You.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor workmanship in embroidery and cheap hats

I waited several weeks for two hats and received emails stating that it was taking longer to "ensure quality ". I got the hats, and they were poor quality, crooked logos with poor embroidery. the hats were cheap in nature as well. Spending $30 a hat and getting what was sent was disappointing. I sent an email, also got on your Facebook page and received nothing. I asked to have my money returned and take these hats back but of course there has been no response.

2 July 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

We’re very sorry to hear about this experience. Crooked embroidery and poor-quality hats are not acceptable, and waiting weeks only to be disappointed isn’t what we want for our customers.

We do respond to all support messages, so if you didn’t hear back it may not have reached us. Please contact us again at support@veteranstitch.com
with your order number, and we’ll work on a proper solution for you.

We stand by our products and don’t want to leave any veteran dissatisfied.

Rated 3 out of 5 stars

The hat is great looking

The hat is great looking. Good design. But, the front center stitched seam is so big and high it left a red spot on my forehead after just an hour of wearing it. I'm having to make my own sweatband inside the front of the hat to pad the seam so that I can wear it.

4 July 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied with purchase

Took a little longer than what I had expected. The hat arrived when still getting e-mails that it "was on the way soon" The hat is of good quality, the stitching seems OK. Overall I've gotten good feedback from others. I'm happy with the purchase.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

I love the design but the hat fails…

I love the design but the hat fails miserably. It looks more like a farmers hat than a baseball cap. The two stiff front panels are too flat off of the brim and have a collapsing fold on each side down just above the brim. The four back panels are exceedingly crumpled. Money wasted. I will not be wearing this hat or ordering anything else from Veteranstitch.

25 May 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

We’re sorry to hear you were disappointed with the fit and structure of the cap. The design is meant to sit as a classic structured cap, but it sounds like the form didn’t hold up in your case — and that’s not the experience we want anyone to have.

If you reach out to us at support@veteranstitch.com
with your order number, we can look into a better-fitting option for you. We appreciate your feedback, and it helps us work on improving both the cap structure and customer experience.

Rated 2 out of 5 stars

Follow up

I have been contacted by Danny and Vinni, both say they want to make it right but have not reached back out to rectify the situation. They make it sound like I'm asking for a lot. All of asked is for the hats I have to be remade like the pictures of the demos you promote. Both my hats have issues with alignment and centering. I supplied photos and still no one has taken care of this for me. Im not happy with mainly the Red had I received. The black one is OK. Not great. I get told that I am not buying 150 dollar hats. No I'm not. Nor would I.. would like to share my expectations to be minimum of what you demo. I was impressed in the beginning with the level of communication. Now that I'm trying to get it fixed there is not that same level of communication. Sad because while I'm not buying 150 dollar hats that I work hard for my money and had expectations of what I spend it on. I would gladly send these hats back for a refund or you as a company step up and take care of me as a customer. Hope you had a great memorial day. God Bless

19 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give you a lower star score…

If I could give you a lower star score it would be -20
The hats I got look like crap the EGA is the worse embroidery work I’ve seen!
I mean absolutely unacceptable!
If communicated with you about the quality of your cheap product got very little response.
Don’t waste your money or your time with anything they offer!
I am sure you are not a licensed to even use the EGA!

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality …

Stitching was so small you have to walk within a foot to read it and the quality of the cap/hat itself is poor at best.....just plain terrible

5 May 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

We’re really sorry to hear that the cap didn’t meet your expectations — that’s definitely not the experience we want for any of our customers.

Our goal is to provide meaningful, quality gear that honors service — and clearly, we missed the mark for you this time. We appreciate your honest feedback and will be reviewing this design detail carefully.

If you're open to it, please reach out to us at support@veteranstitch.com — we’d love the chance to make things right. 🇺🇸

Rated 5 out of 5 stars

The order was fulfilled in a timely…

The order was fulfilled in a timely manner. The quality is great. The hat will be an advertisement to especially remember our deployed troops. God bless all of our troops as well as all of my fellow veterans.

e

24 April 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much for your support and kind words! 🇺🇸
We’re honored to be a small part of helping you represent and remember those still deployed.

God bless you, all our troops, and every brother and sister who served.
Looking forward to serving you again anytime you need gear with real meaning behind it!

Rated 5 out of 5 stars

I got my hat quickly and it is great

I got my hat quickly and it is great. I get comments thanking me for my service.

21 April 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much for your support! 🇺🇸
We’re glad you got your hat quickly — and even prouder knowing it’s helping spark those “thank you” moments. You earned every one of them.

Always here whenever you need more gear that tells your story without saying a word.

Rated 5 out of 5 stars

Very nice, high quality hat!

It took a while for my hat to arrive but it was worth the wait! Very well made and the stitching is well done. I'm very happy with my hat! Thank you! Carl

18 April 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much, Carl! 🇺🇸
We really appreciate your patience — sometimes it takes a little longer, but we’re glad to hear it was worth the wait.

We take a lot of pride in the quality and stitching of every hat we send out.
If you ever need anything else, we’ll be right here, ready to serve you again!

Rated 2 out of 5 stars

Hat did not have enough adjustment

Hat did not have enough adjustment for my head. Did not like their logo on the back of the hat. Hat was not directly embroidered, they embroidered a patch and sewed that on. Hat was shipped from Viet Nam and took a good deal of time to be delivered. All in all, not a great experience. Vendor subsequently offered me a replacement hat but took back the offer a few days later. I would approach with caution...

25 March 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you for your honest feedback — and we’re truly sorry to hear the hat didn’t meet your expectations.

We completely understand that fit and style are personal, and we’re always working to improve based on real customer input like yours.
As a small shop, we handle embroidery carefully — in some designs, we use embroidered patches to maintain quality and durability across different styles.

Shipping from Viet Nam can sometimes take longer than we'd like, but we're committed to keeping our products affordable and handcrafted.

We appreciate you giving us a try, and if there’s anything we can do to make it right or improve your experience, feel free to reach out to us at support@veteranstitch.com. 🇺🇸

Rated 5 out of 5 stars

My New Hats

I ordered hats that had a different emblem than shown on the Web Page but Veteran Stitch was able to use the emblem I wanted. Got the three hats yesterday and they look great!!!! Highly recommend Veteran Stitch.
Too bad I can't post a picture as I would like to shoe 'em off!!!!

8 March 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much for the awesome feedback! 🇺🇸
We’re thrilled we could customize exactly what you wanted — and even more proud knowing you’re happy with the result.

Wish Trustpilot would let you post a picture too — we’d be honored to see those hats getting shown off!
Anytime you need more custom work, you know where to find us. Appreciate you big time!

Rated 5 out of 5 stars

Great hat

Hat arrived and is great. Embroidery was perfect and he's loving his hat. Great compliments on the service and updates on time-line. I'd recommend to anyone looking for a gift for their soldier.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

An outstanding experience with Veteran Stitch

An overall outstanding experience with Veteran Stitch. Ordered the BOGO, one cap for my time in the Corps and one cap to cover my time in the Navy. The embroidery on both hats is superb. These are now my favored attired when wearing my Veteran apparel.

24 February 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much for the kind words and support! 🇺🇸
We’re proud to hear he’s loving the hat — and even prouder to know the embroidery and service lived up to the trust you put in us.

Always here if you need another gift for a soldier, veteran, or anyone who deserves something made with meaning.
Appreciate you recommending us — it truly means the world!

Rated 3 out of 5 stars

The hat is "ok" but I was disappointed…

The hat is "ok" but I was disappointed that it didn't match the picture on the page that I ordered from. Would have liked it better like the original.

21 February 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you for your honest feedback — and we’re sorry to hear the hat didn’t fully match what you were expecting.

We always aim to match our product photos as closely as possible, but we hear you loud and clear — and we’ll be reviewing the listing to make sure everything is crystal clear going forward.

If you’d like to discuss a possible exchange or a way to get closer to the original design you were hoping for, feel free to reach out to us at support@veteranstitch.com — we’d love the chance to make it right. 🇺🇸

Rated 5 out of 5 stars

Nicely styled caps

I really liked the design of these caps. The embroidery was excellent and the crown was high enough to look right. A lot of my other USMC caps have been either a wool blend or mesh and these seem to fit right between the too and are adjustable for comfort. I had mentioned Veteranstitch to several of my veteran friends and have since been able to show them and they have seemed impressed. Keep up the good work and thanks for some good quality products.

7 February 2025
Unprompted review
Veteranstitch logo

Reply from Veteranstitch

Thank you so much for the awesome feedback and support! 🇺🇸
We’re proud to hear the cap fit and feel hit the mark — getting that crown height and comfort just right is something we care a lot about.

It means the world that you’ve been sharing VeteranStitch with your fellow vets — that’s the highest compliment we could ask for.
We’ll keep working hard to bring you gear that lives up to the standard.

Semper Fi and God bless, brother!

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