Vetloom | For Pet Care Reviews 

Reply from Vetloom | For Pet Care

Updated Nov 22, 2025

Thank you for your review, Isa.

We checked our system again, and as expected, there is not a single email or support request from you. Nothing. If you called outside working hours or during a moment when the team was already assisting real customers, then of course you wouldn’t get an immediate answer. That is normal everywhere, even in government offices, so expecting a 24/7 personal hotline is quite ambitious.

Your order was placed on 17 November. Our shipping policy is 7 working days. This information appears clearly before checkout. Yet you decided to skip the entire time frame and run straight to Trustpilot before the order even had the chance to move. That already says everything about how “fair” this review is.

For the record, we contacted you on WhatsApp today. And just like your emails to us, your replies also seem to be missing. It’s interesting how communication only works in one direction.

Most customers wait for their order like normal adults. They don’t call every few minutes, ignore the written policy, and then post dramatic reviews. That behaviour usually slows down everything for everyone else.

This review should be removed because it does not reflect the facts. It’s premature, inaccurate, and damaging to a business that followed the exact policy shown to you at checkout. Trustpilot is full of rushed comments like this, which is why we honestly stopped taking the platform seriously.

Since you chose to publish here instead of contacting us properly, we will not continue assisting you.
And if there is ever a platform where businesses can post reviews about impatient clients who invent problems and claim rights they never read… we would be happy to leave ours too.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Update : We have called you on your mobile but observado
Obviously you dont pick up the call soem time
Es or claim you dont spain English. Finally we have
sent you the following email :
Hello,

We are writing to clarify your recent accusations.
Your claims about a “cancelled order” are simply not true. We have not cancelled anything. Your order was processed normally and was shipped yesterday.

What is surprising is that we have tried to contact you several times by phone, and every single attempt went unanswered. It is difficult to assist someone who refuses to pick up the phone and then publicly creates a story that does not match the facts.

Your behaviour has been erratic, impatient, and far from reasonable. A normal customer would contact support, wait for a reply, and check the order status. Instead, you chose to attack our business publicly with information that is completely incorrect.

We will not continue serving you in the future.
When a customer shows this level of hostility and invents issues that do not exist, it becomes impossible to maintain a healthy relationship.

For your information, your order left our warehouse yesterday. If we could have stopped it after seeing your attitude, we would have, but it was already dispatched.

We hope you receive it without further drama.

Regards,

Thank you.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Update

Thank you for your latest review.
You seem to enjoy writing them more than actually checking the status of your own order.

Just to keep the facts on the table, since you prefer fiction:

– Your order was never cancelled
– No money was ever “stolen”
– Your parcel was shipped yesterday
– And we tried calling you several times, with no success

It is difficult to assist someone who ignores every call, never replies to messages, and then claims that “no service exists”. Communication usually works in two directions, but in your case it seems to be a one-way street.

Reply from Vetloom | For Pet Care

Updated Nov 22, 2025

Upate; you have a phone and contact form.also here is our email orders@vetloom.co write to us and definitely nothing of what you paid is gone lost.thanks

Hi Emi,

We checked our system completely and we have no record of any order, any payment, or any message from you. Nothing. You never emailed us, you never called us, and you never provided a single detail. So right now we have no idea what order you are talking about.

Calling us scammers without giving any information is not fair at all. If we speak honestly, it makes your review look like a lie, because we cannot investigate something that does not exist in our system.

If you really placed an order, just send us the basic details so we can help you:

Name
Email used at checkout
Order number
Last four digits of the card

Once we have real information, we will check it immediately. Until then, we cannot solve something we cannot find.

Reply from Vetloom | For Pet Care

Sep 14, 2025

Dear Gosia,

Your review is false and misleading. We checked our system carefully — there is no valid order or contact under your name. Making claims without proof is irresponsible.

Our process is clear:
– Orders are confirmed automatically once placed.
– Cancellations are only possible before dispatch.
– Certain pet care items cannot be returned once shipped, due to strict handling requirements.
– All valid returns require an official request with an order reference.

None of these steps were followed in your case. Instead, you are posting accusations that do not match reality. Calling us “shady” or “heartless” while we process and ship every verified order under EU compliance is simply an attempt to damage our reputation.

We ask you to stop misrepresenting our business. False reviews only create noise, confuse other pet owners, and serve no purpose.

Reply from Vetloom | For Pet Care

Mar 26, 2025

Hi Rayna
We answer emails and availabille on WhatsApp. In fact we.havent received any call from you.
Kindly get in touch by email and we will work to check what happened and im sire we can help. In some cases it's not us but many clients write wrong addresses or wrong details. It's impossible if you paid the order that you will not get anything. Kindly get in touch and we will happily assist you. Thanks

Reply from Vetloom | For Pet Care

Updated Mar 24, 2025

Thanks for your post. Who are you ? Which order ? Why order was cancelled? Full name and email address ? You need fo provide all this data , also its very weird and suspicious to see this review now , with no order number or full names . In order to look into you can, send us an email explanatory and ince you remove this post we will work on solving you case. This wall is not for solving this type of incidents. Thanks

Reply from Vetloom | For Pet Care

Mar 15, 2025

Dear Tanja Grgić,

We find your review misleading and unjustified. You placed your order yesterday, and your payment was processed today. Shortly after, you attempted to contact us outside our working hours, then sent a WhatsApp message requesting a cancellation. We responded, confirming that we would process it. Yet, only 30 minutes later, you left this false review calling us a scam.

We operate within our stated working hours, and while we strive for prompt responses, we are not a 24/7 service like Amazon. If you wanted to cancel your order, a polite request would have been sufficient—we process cancellations without hesitation, no questions asked.

Your accusations are baseless, and we strongly advise verifying the accuracy of your contact details before making such claims.

If you still wish to proceed with the cancellation, please confirm politely, and we will finalize it as per our standard procedure.

Best