Products worth over 80 EUR were paid for but never delivered. First a FedEx tracking number was booked — then the order was cancelled. Fourteen days later came the announcement that it would be picke... See more
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****** Everything is ok. Support answered me and they helped me with my problem,with address.Thank you *************************** *************"************** Customer service doesnt respond!!! I... See more
I've ordered the dietary supplement for my dog from Vetloom. The price was (inclusive shipping fee) much more friendly than in my homeland. However the shipping was a bit slow, I've received my ord... See more
Second time that I bought medication for my cat here. Very reliable company, well packaged and sent with tracing possibility. One thing that could improve is the speed between payment and sending the... See more
Company details
Written by the company
Ofrece una amplia selección de productos para el cuidado y bienestar de las mascotas con gran variedad de alimentos especializados, juguetes y accesorios para perros, gatos y otros animales.
Contact info
Spain
- vetloom.co
3.6
Average
689 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Non existent customer service
Expensive delivery that never arrived. Customer service not answering. Just reimbursed.. wasted 4 weeks. Had to order again elsewhere.
1 March 2025
Unprompted review
Reply from Vetloom | For Pet Care
Dear Lux Boa,
We sincerely apologize for your experience. Due to a high volume of requests, our response times have been longer than usual, and we regret any inconvenience this has caused.
We understand how frustrating it can be to wait for a delivery, and we appreciate your patience. While we are glad you received your reimbursement, we truly regret that we couldn’t fulfill your order as expected.
Your feedback is valuable to us, and we are continuously working to improve our customer service and logistics. If you need any further assistance, please don’t hesitate to reach out to us directly.
Best regards,
I ordered a medicine which is hard to…
I ordered a medicine which is hard to get by online for my dog regarding a very urgent issue.Due to urgency we prefer express shipping with a small extra payment and got the medicine almost in 24 hours (from Spain to Denmark) The customer service at whatsapp was very helpful.
6 March 2025
Unprompted review
Vetloom redeemed themselvss
After two great deliveries, my third delivery did not arrive after I had paid. However, after writing this on TrustPilot, the company contacted me straight away and apologized. I received my order then within 4 days. Well done on recovering
28 February 2025
Unprompted review
I recommend Vetloom
Nice site..easy to order and quick perfect delivery .
Thanxxxs Vetloom
4 November 2024
Unprompted review
I am a european vet specialist for…
I am a european vet specialist for orthopaedics and this advertisment and website is just full of nonsence! No arthrosis is reversible, patients with neurologic signs or surgery indications like cranial cruciate ligament rupture are prompted to be treated with a magic powder based on zero evidence. I see a lot of disappointed pet owners in my clinic who believed such a hoax and came much later and worse prognosis for a surgery. Please stop this nonsense!
25 January 2025
Unprompted review
Reply from Vetloom | For Pet Care
Dear Karol
Thank you for sharing your professional opinion and concerns regarding Truspitlo. We appreciate your perspective, especially as a veterinarian specializing in orthopedics.
We understand your skepticism about claims regarding arthrosis reversal and the treatment of serious conditions like cranial cruciate ligament rupture with supplements. We want to emphasize that we do not endorse any misleading claims and aim to provide accurate information to pet owners.
The product descriptions and information on our website come directly from the manufacturers. We strive to present this information transparently and rely on the research and expertise of the companies producing these supplements.
We encourage pet owners with specific concerns to discuss them with their veterinarian to ensure they receive the most appropriate care for their pets.
Sincerely,
Good service
I can buy products that here need vet prescription.Maybe because of that I find your products a bit pricey.
23 April 2024
Two deliveries were not made
19 March 2024
Reply from Vetloom | For Pet Care
Hi, your order was refunded becuase we havent received the prescription. Thanks
I ordered on the 21
I ordered on the 21. 3 and I haven't even recieved a trackingnumber yet. When I write them an e-mail about it, they don't answer me :-(
21 March 2024
Reply from Vetloom | For Pet Care
Hi , here you have the tracking number https://www.dhl.com/es-es/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=JJD00026804112583752001 Thanks
Easy to order and send quickly
Easy to order, quickly send and seems to be the real stuff. But odd that this can be ordered without a recipe of a veterinarian.
19 March 2024
Convenient, affordable way to buy benazepril
Very pleased to purchase benazepril at the price and quantity offered by Vetloom. The mail-order delivery is very convenient.
17 February 2024
Fast delivery
20 February 2024
My order was cancelled without giving a…
My order was cancelled without giving a reason. Even when I asked I got no answer.
I got my money back properly. But only 3 stars for lacking communication.
17 February 2024
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