Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets... See more
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised l... See more
Company replied
Company details
- #2 of 9 best companies in Veterinary Pharmacy
- #79 of 262 best companies in Pet shop
- #41 of 159 best companies in Pet Care Store
- #2 of 17 best companies in Veterinarian
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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First time ordering my dogs medication…
First time ordering my dogs medication online and Vetmedi made the whole experience so easy and smooth. Delivery was nice and quick also!
2 July 2026
Reply from VetMedi.co.uk
Thank you so much for taking the time to share your experience. We’re delighted to hear your first time ordering your dog’s medication online was easy and smooth with VetMedi, and that delivery was nice and quick too.
If you ever need help with future orders, dosage reminders, or prescription repeats, our team is here to help. Give your pup a pat from us!
Straightforward process to order…
Straightforward process to order prescription medicine & very prompt delivery once vet had forwarded the prescription.
Also very competitive prices.
2 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're so pleased to hear you found the ordering process straightforward and that your prescription was processed quickly once we received it from your vet. It's also great to know you were happy with our competitive prices and prompt delivery. We really appreciate your support and look forward to serving you and your pet again in the future!
Easy to deal with,easy to order ,kept…
Easy to deal with,easy to order ,kept me updated on progress of order, reasonable pricing , reasonably quick delivery
2 July 2026
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear you found us easy to deal with and that the ordering process was simple. It's wonderful to know our order updates, competitive pricing, and quick delivery all contributed to a positive experience.
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you've consistently received good service from us. Your recommendation means a great deal to our team, and we truly appreciate your continued support. We look forward to helping you and your pet again in the future!
Reply from VetMedi.co.uk
Thank you for your lovely review! We're so pleased to hear you found it easy to place your order and upload your vet's prescription. It's great to know your medication arrived quickly too. We really appreciate your feedback and look forward to serving you and your pet again soon! 🐾
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you were pleased with our competitive prices and fast, reliable delivery. Your feedback means a lot to us, and we look forward to serving you and your pet again soon.
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you were happy with our quick service. We really appreciate your feedback and look forward to providing you and your pet with the same great service again in the future.
Reply from VetMedi.co.uk
Thank you for your great review! We're pleased to hear you found our service quick and efficient. We appreciate your support and are always happy to help make ordering your pet’s medication as simple and convenient as possible.
Reply from VetMedi.co.uk
Thank you for your lovely review! We're pleased to hear you appreciated our communication and prompt delivery. Keeping you updated and ensuring your pet’s medication arrives quickly is important to us.
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear you were happy with our super quick delivery and competitive pricing. Providing a convenient and reliable service for you and your pet is our priority, and we really appreciate your support. We look forward to helping you again in the future!
Reasonable prices for medication
Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain relief.We first bought it from Audevard,but shopped around this time and bought it from VetMedi.The price was appreciable lower,and the service,ordering and delivery very good.
We will more than likely buy from VetMedi again.
1 July 2026
Reply from VetMedi.co.uk
Thank you for sharing your experience with us! We're pleased to hear that you found our prices competitive and that our ordering process and delivery service met your expectations. We're glad we could provide a more affordable option for your horse’s medication and make the experience simple and convenient. We truly appreciate your trust in VetMedi and look forward to helping you again in the future.
Great company
Great company, very good at prescription and non-prescription products. Easy to use
2 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you find VetMedi easy to use and that you're happy with our range of prescription and non-prescription products. We really appreciate your kind words and support, and we look forward to continuing to provide a great service for you and your pets.
Reply from VetMedi.co.uk
Thank you for your lovely review! We're pleased to hear that our team was helpful and that your order arrived quickly with Royal Mail delivery. We appreciate your feedback and are always happy to make the process as smooth and convenient as possible. We look forward to helping you again in the future!
excellent service
good choice of products easy to find what i required and ordering was simple.advised at all times where product was.all in all excellent service
1 July 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear you found our product range easy to browse, the ordering process simple, and our updates helpful throughout your order journey. Providing a smooth and reliable service is important to us, and we really appreciate your kind feedback. We look forward to helping you again in the future!
Good delivery time
Website a little confusing but once through that delivery was pretty quick
2 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback. We're pleased to hear that your order was delivered quickly.
We also appreciate your comments about the website. We're always looking for ways to improve the online experience, and your feedback is valuable in helping us make it easier for our customers to use. We hope to provide you with an even smoother experience next time, and we look forward to serving you again.
packiging and delivery first class
1 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you were pleased with our packaging and delivery service. We take great care to ensure orders arrive safely and efficiently, and we really appreciate your feedback.
Very satisfied customer
This was the first time I had used this service. I initially telephoned for advice, the lady I spoke to could not have been more helpful, literally 'taking me by the hand leading me to the promised land.' This lady is a credit to your company. Quick respone once prescription submitted.
1 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that your first experience with VetMedi was such a positive one. It's fantastic to know that our team was able to provide the advice and support you needed, and we'll be sure to share your kind words with the colleague who helped you.
We appreciate your trust in us and are pleased that your prescription was processed quickly once submitted. We look forward to providing you with the same excellent service again in the future!
Reply from VetMedi.co.uk
Thank you for your lovely review! We're pleased to hear you found the ordering process easy and that your order arrived quickly and well packaged. We take great care to ensure a smooth experience from start to finish, and we really appreciate your feedback.
Fantastic first class service
2 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear you received a first-class service from VetMedi. Your kind words and support mean a lot to our team, and we look forward to continuing to provide a reliable and convenient service for you and your pet in the future!
excellent service
excellent service, extremely helpful staff on telephone, prompt dispatch of well packaged product, excellent price too
2 July 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you had such a positive experience with our team and service. It's wonderful to know that our staff were helpful, your order was dispatched promptly, and your product arrived well packaged. We're also pleased that you found our prices competitive. We truly appreciate your support and look forward to helping you again in the future!
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