My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
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Review summary
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We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
- #3 of 34 best companies in Pet Insurance Company
- #28 of 139 best companies in Insurance company
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vetsure Pet Insurance
Hi Lewis,
Thank you for your review. We understand that you’ve since spoken with one of our Contact Centre Executives, who was able to resolve the issue for you.
We’re pleased this has now been sorted, and if you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
Very friendly staff and very…
Very friendly staff and very knowledgeable very quick and easy to set up pet insurance
12 December 2025
Reply from Vetsure Pet Insurance
Hi Sharon,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Great Insurance Company
Great insurance company, very friendly staff who are willing to help. Fortunately not had to make a claim but if I do I will report back on my experience, no doubt it will be fine though!
25 November 2025
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to do and great price
Got through our vets and 10% off
Great price for our puppy
25 November 2025
Reply from Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Claudia,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
i keep getting text telling me to sort…
I would like to say that I have had a call from Vetsure and a lovely lady has sorted it allout forme, for some reason my email was playing up, I have now got all the documents i need and little Loki is fully covered.
I keep getting text telling me to sort the insurance out, i have had noting to say it uis stored even though the direct debit is active and on my list of DDs, i have heard nothing about the puppy hamper i was offered and have had no emails to say the insurance is set up and active!!!!!!
24 November 2025
Reply from Vetsure Pet Insurance
Hi Fiona,
Thank you for taking the time to update your review. We’re really pleased we were able to get everything resolved for you over the phone and that you were happy with the outcome.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
So glad we took pet insurance out with…
So glad we took pet insurance out with vetsure pet it’s so easy to claim if your pet gets ill I would definitely recommend them
16 November 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Our Springer needed a ct scan on his…
Our Springer needed a ct scan on his legs following major surgery which was carried out by our vet.
My vet contacted Vetsure regarding the costs of the scan and it had been agreed and paid within a week. You can't ask for more than that!
22 October 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Owen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
it was the first time I had claimed for…gizmo so I’m going to call it gizmo
it was the first time I had claimed for gizmo so needed help which Donaldsons was really helpful filling in forms for me and I was suprised how quick the claim was dealt with and money refunded into my account
4 August 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Lesley,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Gizmo’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to insure with helpful operator…
Easy to insure with helpful operator over the telephone.
25 November 2025
Reply from Vetsure Pet Insurance
Hi Valerie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
The lady was very polite explaining …
The lady was very polite explaining the cover .
25 November 2025
Reply from Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It was quick and easy.
It was quick and easy to insure our cat. We now have peace of mind knowing he is covered by insurance if anything should happen to him.
24 November 2025
Reply from Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Very friendly and professional lady…
Very friendly and professional lady took me through the different policies, didn’t feel under pressure. I’ve used Vetsure previously and everyone I spoke to was very helpful.
For some reason the emails you send me are impossible to read as for example, PDF’s cover the main text and the Direct Debit Details are completely obliterating the main guarantee. For some reason this only happens with emails from Vetsure.
22 November 2025
Reply from Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for raising the issue of the emails with us, we will look into this further.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
How helpful they are.
I am very pleased with the people i spoke to they were very helpful and they explained everything to me witch i could under stand so thank you.
11 November 2025
Reply from Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
A lovely team of people
A lovely team of people. When my young cat passed away I was sent a lovely card all signed by the Insurance Team and some seeds to plant, I was so touched by this, very thoughtful.
11 November 2025
Reply from Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly
The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Emily,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Read the small print! Cats over 8 years old not covered for death
Please please please read the small print with your policy! The front wording on mine said I was covered for death of my pet with no indication of any exclusions which is incredibly misleading. They will not pay out on a cat who is over 8 years old and customer service are very unhelpful, especially shocking when I was trying to deal with the sudden loss of my cat.
I have taken this to the Financial Ombudsman who have happily taken my case and were incredibly helpful. Vetsure did respond to my case but totally ignored my query about their misleading wording which was another disappointment.
I just want to make sure other people are not taken in by their misleading cover table on their policy.
4 November 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Katherine,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We understand your case is currently with the Financial Ombudsman, and we will of course continue to cooperate fully with their review. If there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
The Vetsure Team
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