Vettura - autonoleggio / car rental Reviews 

1,139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers had a great experience with this company. People frequently mention that the staff members are exceptionally friendly, polite, and helpful, ensuring a remarkably smooth, welcoming, and quick check-in experience. Many consumers note that the available vehicles are generally reliable, clean, extremely well-maintained, and competitively priced for their holiday trips across the area. However, some customers also noted unexpected extra charges and very strict vehicle inspections regarding minor scratches upon returning the automobile. Additionally, a few travelers experienced frustrating issues with cars being delivered somewhat dirty or having insufficient fuel levels when picking them up at the station.

What people talk about most

Service

Clients share positive opinions on service, noting that staff members are friendly and efficient during both... See more

Staff

Users describe positive interactions with staff, often highlighting helpful, kind, and professional service.... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. While some reviewers... See more

Price

People report ambiguous experiences with price, revealing a strong division among consumers. While reviewers... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding vehicle conditions. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more

Company replied

Rated 4 out of 5 stars

Easy check-in process. Competitive prices. No hidden fees as long as you make sure you have a credit card. A couple minor points: the office is a bit further away from the airport. Not really safe... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience, from the booking to being picked up at the airport. The check in was flawless, we had our car in minutes. Pietro helped us and gave us great tips from sites to how to s... See more

Company replied

Rated 5 out of 5 stars

New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more


Company details

  1. Car rental company

Written by the company

Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,139)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had no issue with the pick up however…

Had no issue with the pick up however after returning the car, I was told everything is oke and my deposit will be realised in a couple of days ( Ive also had extra insurance purchased ), it's been almost 2 weeks and I still haven't received a realise certificate and my deposit is still blocked.
They won't even reply to emails

20 August 2026
Rated 5 out of 5 stars

A really good experience

A really good experience, short trip from the airport to collect the car in a mini bus.
Bit of a wait whilst others picked up their cars, but once we got to the front of the queue the staff were very friendly. We got a nice car and the paper work was completed very quickly. When we returned the car, it was checked in quickly, the staff very friendly again, didnt try and pick us up on any little scratches etc and the minibus back to the airport was super quick. Im always a bit nervous that car rentals are going to pick you up on the littlest thing, but these guys didnt, they were great. Thank you!

5 August 2026
Rated 3 out of 5 stars

I rented a car in august 2026 at Olbia…

I rented a car in august 2026 at Olbia airport (Sardinia) coming from Amsterdam. It was ok, no scamming, but don't expect much customer service. Therefor three stars.

I followed instructions and called to be picked up at the airport with a shuttle which would bring us to the car rental place. This took a while (30min +). Apparently we were in the wrong place, we were on the parking lot in the middle of A3 and you should be on the side where the barriers are where many of these shuttlebuses operate from. Would have been nice to have been told this explicitely and maybe a little map in the email?
The whole experience is that they can give you the feeling everybody knows this and if you don't you are stupid. Also the shuttle bus is not exclusive but shared with many others.

The car rental in itself was ok, not super friendly but no attempts to upsell us extra insurance. Car was damaged but all the damages were honestly put on the papers I got. For the less experienced car renters out there; always check damages and take photo's of damages immediately when you get the car.
Driving in Sardinia can ask a lot of the car and driving and parking in spots that are extreme slopes, narrow streets, dust roads, having to park half on the street). Extra insurance is not a crazy idea if this gives you stress.

Bringing back the car was easy. I did not wash it but rinsed off the biggest dust and there were no extra fees asked. Full deposit was refunded after 1 week.

15 August 2026
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Sara,

thank you for sharing your experience. We are pleased that the rental itself went smoothly, that all pre-existing damage was correctly recorded, and that the return and full deposit release were completed without any additional charges.

We are sorry that finding the shuttle pick-up point caused a longer wait. The meeting point is beside the barriers in parking area A3, and we understand that it can be easy to miss when visiting Olbia Airport for the first time. Your suggestion of including a clearer map in the pre-arrival information is useful.

Thank you also for sharing your practical advice with other travellers. We hope to welcome you again and provide an even smoother experience from the moment you arrive.

Rated 1 out of 5 stars

Avoid at all costs.

Avoid this place at all costs. I really wish I had read the negative reviews before booking. I don’t need to repeat all the negative experiences others have already shared, but it’s a real shame that people take a well-deserved holiday break only to end up feeling scammed.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service, inadequate, confusing, and inaccurate information, unexpected charges, and unfair and abusive rules such as a €1,000 deposit or a €45 penalty for not carrying a physical credit card. If you book with another company, beware of their insurance; they won't cover you if you have a problem. They charge you for the repair, and you have to claim it from the company you booked with. We booked with Car Alliance International, who also didn't inform you of this detail.
The office is far from the airport terminal, with no signage inside. The bus had battery problems, but they didn't tell us, so we had to wait more than 45 minutes. Then they tried to charge us extra for arriving after the office had closed. The shuttle driver offered to pay for it himself; it was the only good thing about the whole experience. We ultimately refused to pay for their problem. A terrible experience; I absolutely do not recommend them.

11 August 2026
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Alvaro,

we are sorry that the wait for the shuttle, particularly in the evening and without clear information about what was happening, had such a negative impact on the beginning of your rental.

It is important, however, to clarify the nature of the two amounts mentioned. The €1,000 was neither a penalty nor a final charge. It was a security deposit pre-authorised on the card. This is a common form of guarantee when a customer is entrusted with a vehicle worth approximately €25,000. Both the deposit amount and the requirement to present a credit card in the name of the person named on the rental agreement are clearly stated in the voucher.

The €45.02 concerned a solution that we can offer in certain circumstances to allow a customer to collect the vehicle without the credit card required under the standard conditions. It was therefore neither a penalty for not having a physical credit card nor an additional charge for arriving outside office hours. The vehicle was handed over at 9:59 p.m. and no out-of-hours charge was applied.

Your observation about the protection purchased through the broker is useful, but an important distinction needs to be made. The product sold by the broker operates as a reimbursement. In the event of damage, the customer remains liable to the rental company under the rental agreement and subsequently claims reimbursement from the broker. Protection purchased directly from Vettura operates on the rental agreement itself and, depending on the package selected, reduces or removes the customer’s financial liability for damage and theft. The two forms of protection are therefore not equivalent, and the broker’s reimbursement does not replace the security deposit or the card requirements.

Rated 5 out of 5 stars

Professional, Trustworthy & Competitive

Professional, friendly, efficient, trustworthy with handy airport pick-up and drop-off. They have quality cars at competitive rates too! I've had the pleasure of renting from them twice and recommend their services.

11 August 2026
Rated 4 out of 5 stars

Good service

The pick-up was quite uncomplicated, the waiting time for shuttle bus was limited, the staff were pleasant and tried to accommodate everyone.

11 August 2026
Rated 2 out of 5 stars

Pickup at the airport complicated

Pickup at the airport was very complicated because of missing information about the location of the shuttle service to the rental station.

7 August 2026
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Christian,

The voucher specifies the pickup point and the telephone number to call to book the free shuttle service. If a customer has any difficulty, our staff can provide further directions by phone or send a small map with more detailed instructions. Written directions to the meeting point and a map of the location are also available on vettura.eu.

We are sorry that you had difficulty finding the pickup point, and we will take your feedback into account to make our directions even clearer. Thank you for sharing your feedback.

Rated 1 out of 5 stars

Bunch of thiefs!!!

Bunch of thiefs!!!

We rented a car via Discover Cars at the Cagliari branch of this company.

Because we could not show a video or pictures of the car when we returned the car, they charged us € 440,- for the smallest scratch they could find and was definitely not caused by us.

The car had 95K on the dashboard, had dozens of other scratches and dents, was quite dirty on the inside when we got it and the tank was not completely full.

We returned the car cleaner when we got it and with a full tank.

They have a Google rating of 2,3 stars which says it all…

AVOID THIS COMPANY!!!

8 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY

We feel completely ripped off.

We received a car that was absolutely filthy, inside and out. We tried to film its condition, but because it was so dirty, small scratches were almost impossible to see.

Before returning it, we cleaned the car thoroughly, inside and out. At drop-off, they suddenly pointed out a tiny scratch that was barely visible to the naked eye and charged us an outrageous €450 for it.

They also knew we had a flight to catch, leaving us little time to dispute the charge properly.

Afterwards, we read other reviews describing similar experiences. We wish we had read them before booking.

Our advice: AVOID. If you do rent here, photograph and film every centimetre of the car before driving away, especially if they give it to you dirty.

8 August 2026
Unprompted review

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