Vettura - autonoleggio / car rental Reviews 

Bunch of thiefs!!!

We rented a car via Discover Cars at the Cagliari branch of this company.

Because we could not show a video or pictures of the car when we returned the car, they charged us € 440,- for the smallest scratch they could find and was definitely not caused by us.

The car had 95K on the dashboard, had dozens of other scratches and dents, was quite dirty on the inside when we got it and the tank was not completely full.

We returned the car cleaner when we got it and with a full tank.

They have a Google rating of 2,3 stars which says it all…

AVOID THIS COMPANY!!!

AVOID THIS COMPANY

We feel completely ripped off.

We received a car that was absolutely filthy, inside and out. We tried to film its condition, but because it was so dirty, small scratches were almost impossible to see.

Before returning it, we cleaned the car thoroughly, inside and out. At drop-off, they suddenly pointed out a tiny scratch that was barely visible to the naked eye and charged us an outrageous €450 for it.

They also knew we had a flight to catch, leaving us little time to dispute the charge properly.

Afterwards, we read other reviews describing similar experiences. We wish we had read them before booking.

Our advice: AVOID. If you do rent here, photograph and film every centimetre of the car before driving away, especially if they give it to you dirty.

Car was clean and new good service friendly transit driver

We had a great experience with the company, easy to talk to and relatively quick handling. The only thing was that the insurance was slightly expensive.

Organised, punctual and efficient.

Everything is explained with a smile

Cagliari. A depressing windowless office in the middle of nowhere, with just one tired guy processing the slow queue. At least, they were patient when I had trouble with my credit card, which was eventually resolved.

Carelessness: the car was not clean outside, windows were foggy after being "cleaned" with some greasy sponge, the baby seats were forgotten, and a flat tire indicator was flashing — no one cared about it (it later turned out to be a malfunction).

Baby seats: we had to block the queue and go with that guy to pick up a seat in absolute darkness in some hangar, using our mobile phone flashlights. I was forced to do that twice, since my first choice turned out to be broken when I brought it to some light.

The damage check: at pickup, the entire exterior was covered with vegetation scratches, which they refused to document. "It's not a problem," they said, just take a video tomorrow (it was already dark and close to their closing time), that would be enough evidence. I agreed to that under pressure from the angry queue I was blocking and the late hour.

Very different people met me at the drop-off, with a very different attitude. The vegetation scratches turned out to be a BIG problem. My video also turned out to be a problem because I took it the next day, but not in the morning! (I actually had a long night drive to my destination with a dirty, foggy windshield and the flat tire indicator flashing. I was exhausted and slept in the morning.)

After some arguing and internal discussion, they eventually let me get away with it. Thank you — I felt lucky not to be fined for nothing!

However, next time I doubt I want to go through this again. I'd rather pay a bit more and go with a better vendor.

Cost effective car hire

Collection and return off site, but less than 5 mins away by shuttle bus. Easy to navigate into and out of.

Car was almost new, all in a good experience

Everything super,

When we arrived to pick up our car, there were a lot of staff, but only one girl could help at the desk. There was only one man before us, but it took 1.5 hours before we could get help to get our pre-booked car. All the paperwork took 40 minutes more. We had paid for two drivers, but they did not have that information, which was annoying when she asked as t pay again.

The telephone kept ringing and she took all calls, the line after us was very long.

When we finally got the car, it was not clean, and after driving 8 miles, the car had no fuel left.
She was very clear with the information that if the car was not clean at return, it would cost EUR 50, and the car must be full with fuel.
We contacted them and had to send photos of the dirty car (because they did not have time at pick up) and the empty fuel tank. No 'sorry' or any compensation at all.
I will never rent from them again. In the end, with the cost for transportation to the airport at departure, this became a lot more expensive than the more known rental firms.

Everything was perfect! Thanks

Overhelmed Stressed employees. Very unkind and not service oriented. Long waiting time and more than unfriendly treatment. Better to invest money somewhere else

Could not fault the service we got from Vettura
They where quick to respond to any questions or other related matters

Friendly staff, everything worked out in a very uncomplicated way, recommended.

I had a very disappointing experience with Vettura in Olbia and would not recommend renting from them.

The shuttle service was poorly organized, with no clear queue system or structure, resulting in a long wait before we even reached the rental office. Once there, we had to wait in another long line at the counter.

The staff’s attitude was unprofessional. Instead of being understanding, we were lectured because we had not called to inform them about our flight delay, even though our flight number was included in the booking and the delay was clearly visible.

When we finally reached the counter, we were told we had to purchase the full insurance (€490) because I only had a debit card with me. My partner had a Mastercard credit card, but we were told it could not be used, leaving us with no alternative. This felt more like a trap than a fair policy.

Despite arriving 1.5 hours later due to our delayed flight, the car was still not ready, which made the waiting time even longer.

Another unpleasant surprise was being told that the car had to be returned cleaned, otherwise additional charges would apply. Combined with the other policies, it gave the impression that the company is looking for every possible opportunity to charge customers extra.

The only positive part of the experience was the young employee who greeted us when we returned the car. He was friendly, fair, and professional, and kindly drove us to the airport. He was the only member of staff who left us with a positive impression.

Overall, the experience was stressful from start to finish. Long waits, poor customer service, unexpected extra costs, and policies that seem designed to generate additional fees made this one of the worst car rental experiences I’ve had

Quick and professional check in and out

Excellent service, nice cars at fair rates

They charge 70 euro for 25mins. delay flight and pick up after 22.00.
Dammage report sent after signed for receive car. For a small chip in bumber thet charge 280,- (Bumber was dammaged all around befor.

Very good car
Good And sympatic service
Clear instructions

We have received car with higher class than booked without additional charges. Staff was very polite and positive. Documents process during car check-in and check out was fast

Slow process , cars are new but you wont get what you see in the net . Staff could be more fast in process not slowly going.
Offices are small in kind of prefabs they could have more space with A/c for customers to wait in .
In general cars are good