Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Dashboard is a little clunky but customer service is great! Would like to be able to combine accounts under one login. Not had any problems with service delivery so far, 18 months in. Roll over bol... See more
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Company details
- #48 of 59 best companies in Internet Service Provider
- #37 of 46 best companies in Internet provider
- #15 of 19 best companies in Internet shop
- #34 of 49 best companies in Phone and internet services
- #21 of 26 best companies in Telecommunications equipment supplier
- #73 of 96 best companies in Telecommunications service provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.3
Excellent
4k reviews
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Absolutely disgraceful
Absolutely disgraceful, over the past 2 days, constant downtime, over 12 hours at one point, cannot get in contact with support lines and when you do, they tell you 'turn it on and off again' which WE HAVE BEEN DOING.
Switching ISPs shortly and recommending fully against this ISP, incompentency around every corner.
9 April 2026
Unprompted review
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 324 0324, option 2, with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Took too long to sort the issue and…
Took too long to sort the issue and answer my e-mail
30 March 2026
Reply from Vfast Ltd
Hi Paul,
This is not the level of service that we aim to deliver our customers.
Please email our customer experience team on customer-experience@vfast.co.uk or call 0330 324 0324with your ticket ID and we will investigate further to ensure this is resolved for you.
Kind regards,
The Vfast Team
Quick Fix
My wifi went down, so i called them up. Amazing to discover they probably have a call centre in the UK. Very helpful people and they guy fixed my issue remotely. All done.
3 April 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad to hear you had a great experience with Our Technical Support Team. We will ensure your feedback is passed on to our Technician.
Kind Regards,
The Vfast teams
Very helpful on phone
Very helpful on phone, very patient with me as I not good with tech. Explained everything.
Wished the actual internet coverage was as good as the gentleman who helped me. Thank you
3 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your positive feedback, our technical support team work hard to ensure they are providing the best service. If you ever have any issues with your service, please do contact our technical support team on support@vfast.co.uk.
Kind Regards,
The Vfast Team.
Had a problem with my internet…
Had a problem with my internet connection. Vfast were extremely helpful and pleasant to deal with.
26 March 2026
Reply from Vfast Ltd
Good Afternoon Jane,
We are so pleased to see that the team was able to help you. A five star rating means so much to us.
Kind regards,
The Vfast Team.
Had an issue at the caravan site for…
Had an issue at the caravan site for the Internet they sorted out the issue very fast and efficiently! The issue couldn't be resolved with 1 call however a temp gateway was created to sort the issue out and it was perfect rest of the week. Emails were sent quickly with passwords for the WiFi.
23 March 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy that our Technical Support team were able to fix your issue fast and efficiently. We really appreciate your positive words.
Kind Regards,
The Vfast Team.
Constant crash outs which have been…
Constant crash outs which have been going on for months now. The consultant has tried to sort it but it’s now 4 months and no change. Everything takes so long and I know they’re only taking direction but as a company this is awful. I’ve got pages and pages of calls and solutions tried.
This means no TV and I need the internet as I work for a health charity from home which impacts my work and the people I support.
It’s easier to find the Bermuda Triangle to get a new modem it seems.
I’ve been paying £39 a month for 4 months and cannot guarantee the service and can sit here for hours without internet ( it was down again 1am to 7.30am today)
I will be taking court action to get this money back for a service we just haven’t received.
Such a shame
8 April 2026
Unprompted review
Reply from Vfast Ltd
Good Morning,
This is not the level of service that we aim to deliver to our customers.
Please email our Customer Experience team on customer-experiance@vfast.co.uk or call 0330 324 0324 option 1 with your ticket ID and we will investigate this further to ensure this is resolved for you.
Best Regards,
The Vfast Team
Great experience with my recent Vfast…
Great experience with my recent Vfast installation. Installed with no mess and on date agreed.
2 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear you had a great experience with your Vfast instillation. We will ensure your feedback is passed on to our engineer.
Kind Regards,
The Vfast teams
There was a problem with the broadband…
There was a problem with the broadband speed. One call to V Fast and they resolved the problem quickly. No issues since.
1 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your kind words, we will ensure your feedback is relayed to our team.
Kind Regards,
The Vfast Team.
Very quick and good
1 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are really grateful for your feedback and are glad you have had a positive experience.
Kind Regards,
The Vfast Team.
My tv keeps buffering
My tv keeps buffering
I phone and you fix it
But it is annoying when you are half way through a program and it buffers or the screen freezes
1 April 2026
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 3240324, option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Made contact sorted out straight away…
Made contact sorted out straight away works great staff were excellent thank you
1 April 2026
Reply from Vfast Ltd
Good Afternoon Steve,
Thank you for our lovely review, we are so pleased to see our staff rated as great as they all work hard to deliver excellent service.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to have your feedback and are so glad to see 5-stars.
Kind Regards,
The Vfast Review
You provide an excellent WiMax service…
You provide an excellent WiMax service to places like mine in the countryside which don't have good landline access.
26 March 2026
Reply from Vfast Ltd
Good Morning Philip,
Thank you for this review, we are pleased to be able to offer an internet service to our more rural customers.
Kind regards,
The Vfast Team.
Good
WiFi reception brilliant although I found top up prices expensive and would have appreciated a shorter contract for your unlimited WiFi.
6 April 2026
Reply from Vfast Ltd
Good Morning John,
Thank you fro our five stars! Be assured we will be passing your comments to our commercial leaders.
Kind regards,
The Vfast Team.
Guests had broken the Internet??
Guests had broken the Internet??? All needed to be reset, absolute superstar on the end of the phone at vfast talked me through the whole process (I needed lots of help!) and it was up and running again.
31 March 2026
Reply from Vfast Ltd
Good Morning Nicola,
We are so pleased that the technical have got you up and running again.
Kind regards,
The Vfast Team.
Excellent customer service
Excellent customer service. Agent resolved issue quickly and was both courteous and informative with his explanation.
26 March 2026
Reply from Vfast Ltd
Good Morning Mr Ranns,
Thank you for our five star review, as an independent company it means a lot.
Kind regards,
The Vfast Team.
Excellent service was able to suggest…
Excellent service was able to suggest what I needed to do to resolve the problem and kept me informed about what was happening all the time
26 March 2026
Reply from Vfast Ltd
Good morning,
We are so glad you rate us excellent and felt informed each step of the way.
Kind regards,
The Vfast Team.
No dialing tone on the phone
The problem I had with VFAST was sorted out Very Fast, thank you for being so helpful.
25 March 2026
Reply from Vfast Ltd
Good Morning Doug,
We are so pleased to hear there was a speedy resolution.
Kind regards,
The Vfast Team.
Issue has not been resolved
Issue has not been resolved
I explained that there is a severe lagging issue when either gaming or streaming live television
We had a chat about the whole of the internet being used when I have my kids which I understand, but the lagging and buffering is still present when I am home alone
30 March 2026
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 3240324, option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
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