Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Dashboard is a little clunky but customer service is great! Would like to be able to combine accounts under one login. Not had any problems with service delivery so far, 18 months in. Roll over bol... See more
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Company details
- #48 of 59 best companies in Internet Service Provider
- #37 of 46 best companies in Internet provider
- #15 of 19 best companies in Internet shop
- #34 of 49 best companies in Phone and internet services
- #21 of 26 best companies in Telecommunications equipment supplier
- #73 of 96 best companies in Telecommunications service provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.3
Excellent
4k reviews
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The Vfast internet was very good
The Vfast internet was very good. We were in an area where signal has always been very bad, but never had any problems once we got the Vfast
14 May 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to see 5-stars! We will strive to continue providing you with a 5-Star service.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for your review. We are so glad to hear that we were able to resolve the issue you had and pleased with the 5 star feedback.
Kind regards,
The Vfast Team.
Very helpful adviser
The adviser was very patient and helpful. Guiding me through the actions I needed to take from my side whilst calling back on each occasion after carrying out the relevant tests.
All was resolved quickly and efficiently.
Thank you.
14 May 2026
Reply from Vfast Ltd
Good Morning,
Thank you fro taking the time to leave us a review. We are so pleased that you rated the service you received as 5 star!
Kind regards,
The Vfast Team.
The it help desk was amazing and phoned…
The it help desk was amazing and phoned a few days later to make sure everything was ok.
Great customer service.
14 May 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review, our team really appreciated your positive feedback and kind words.
Kind Regards,
The Vfast Team.
Have had over the past couple of months…
Have had over the past couple of months had a few issues with loss or running slow, but the problems are sorted quickly by very friendly staff.
11 May 2026
Reply from Vfast Ltd
Good Morning Mrs Prince,
Thank you for taking the time to leave us such a good review for our staff. Your kind words are appreciated.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Our teams work hard to provide a 5-star service and we are so happy this has been reflected in your feedback.
Best Regards,
The Vfast Team.
Always quick to respond
Always quick to respond. Their customer service team are excellent
11 May 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, our team are really grateful for your positive comments.
Best Regards,
The Vfast Team.
It is always going down and we have to…
It is always going down and we have to use this company being on a park holidays site BUT customer service are good at sorting the problems if they can very quickly and efficiently shame about v fast itself
12 May 2026
Reply from Vfast Ltd
Good Morning,
This is not the level of service we aim to deliver to our customers.
Please email our Customer Experience team on customer-experience@vfast.co.uk or call 0330 324 0324 (Option 2) with your ticket ID and we will investigate further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Our team are so glad to hear your issue was resolved quickly.
Best Regards,
The Vfast Team.
I purchased 7 days WiFi access in my…
I purchased 7 days WiFi access in my holiday accommodation. Having paid by credit card, I didn't receive a voucher code, so couldn't sign in. I tried calling their customer support twice and gave up after 20 mins on phone.
I emailed them and received an acknowledgement email only.
Eventually the holiday park staff sorted it.
Really not impressed with customer support from vfast.
I don't even think the internet speed is thst good.
16 May 2026
Unprompted review
Reply from Vfast Ltd
Good Morning,
Please email Customer-Experience@vfast.co.uk or call 0330 324 0324 (Option 1) with your ticket ID and we will get this resolved for you.
Best Regards,
The Vfast Team.
I ordered vfast internet in Feb 25 for…
I ordered vfast internet in Feb 25 for our Caravan on Southbay Brixham.
Not heard anything since.
I have tried raising tickets on the website.
Tried calling and it disconnects.
Live chat is not available.
Not very professional at all.
16 May 2026
Unprompted review
Reply from Vfast Ltd
Hi Derek,
We understand how important it is to have your service up and running.
Please email servicedelivery@vfast.co.uk or call 0330 324 0324 (Option 4) and we shall check the status of your order.
Best regards,
The Vfast Team
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review, our team really appreciates your positive feedback.
Best Regards,
The Vfast Team.
Internet drops out constantly and after…
Internet drops out constantly and after 6pm no one answers the phone so have to wait until the following day to get any services out back on
11 May 2026
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 324 0324 (Option 2) with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review, we are so happy to hear you service issue was resolved for you.
Kind Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Jason,
Please email our customer experience team at customer-experience@vfast.co.uk or call in on 0330 0324 324, option 1 and speak to our team as we would like to look into this further for you.
Kind regards,
The Vfast Team.
Everytime I buy a voucher for 31 days…
Everytime I buy a voucher for 31 days it stops working the next day. The. It takes half an hour for Vfast to answer the phone. Everytime the staff at Vfast don’t know how to fix it so it takes another half an hour on hold only for them to give you a new voucher code which then doesn’t work after another few days!!!! I just have wasted £100 in the past 3 months just buying more vouchers because I can’t afford to waste an hour a day
8 May 2026
Reply from Vfast Ltd
Good Morning Richard,
We are sorry to hear that your voucher did not work. Please contact our customer experience team on customer-experience@vfast.co.uk or by calling on on 0330 324 0324, option 1 so we can get this resolved for you.
Kind regards,
The Vfast Team.
Very friendly and helpful service
8 May 2026
Reply from Vfast Ltd
Good evening,
Thank you for this kind review.
We are pleased to hear you are happy with our service.
With Best Wishes,
The VFast Team
Reply from Vfast Ltd
Good evening,
Thank you for your kind review.
Many thanks,
The Vfast Team
terrible connection
terrible connection, the speed drops down after 4 pm conveniently when the call center closes, nothing gets resolved only fixed temporarily untill next week. Connection drops out at least 2 times a month and doesn't comes back unless you phone them, I was being given half of the speed I was paying for untill I noticed and phoned them. I dont want a provider that I have to deal with socially every week to get my connection working, its a job at this point. online games dont work either, regardless of connection I get lag spikes all the time, I dont bother gaming online anymore. this is the only option I have on the caravan park too, so it's a bit dodgy, you get what you're given.
Edit: nice reply, that is exactly what I do each week when problems arise. Like I said, nothing gets fixed only temporarily untill connection drops out again, like right now for the last 20 mins, again like I said I have to phone to get it back on. absolute joke
13 May 2026
Unprompted review
Reply from Vfast Ltd
Good Afternoon,
This is not the level of service we aim to deliver to our customers.
Please email our customer experience team on customer-experience@vfast.co.uk or call 0330 324 0324, option 1 and we can look into this further for you.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 324 0324, option 2, with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
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