V.GANReviews 

144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, quality, and stylish appearance, often noting they exceed expectations and are well-made. Many appreciate the prompt delivery service, with items arriving quickly and well-packaged, sometimes even faster than anticipated. Reviewers are also pleased with the reasonable pricing and the company's commitment to sustainability, including recyclable packaging and cruelty-free options. However, some customers experienced issues with sizing, finding products too small or not true to size, leading to return costs. A few people also reported receiving damaged items or encountering problems with ankle straps being too short. Additionally, some international customers were dissatisfied with unexpected customs fees, feeling there was a lack of transparency regarding shipping costs.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the comfort, quality, and stylish... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting products as well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and prompt... See more

Price

People report positive experiences with price, often noting that products are very reasonable and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely comfortable sandals. Sensibly priced. Prompt delivery and great customer service. Returned an item due to size (one style too wide for my narrow feet), easy to return and quick refund.

Company replied

Rated 5 out of 5 stars

Bought a pair of men Taro Footbed last week on sale first time last week. Arrived on time. Very comfortable to wear. Well made. Quality material. Far better than some branded plastic crocs in my opini... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore my Brogue Boots! They're stylish, quality, very comfortable & have drawn complimentary remarks from total strangers! The boots were received well protected & packaged, and the servic... See more

Company replied

Rated 5 out of 5 stars

Just received my Oatmeal Derby Men's shoes. Super prompt delivery and they're even better looking than the website images suggested. I ordered my usual size 9 (43) and the fit is perfect. They're very... See more

Company replied


Company details

  1. Shoe shop
  2. Activewear shop
  3. Clothing Shop
  4. Sportswear Shop
  5. Ladies' clothes shop

Written by the company

We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(144)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Inconsistent Sizing

I wear a size 7 and have other sandals and boots from V.gan in a 7 that fit perfectly. Unfortunately these sandals run much smaller. Inconsistent sizing is really annoying and puts me off ordering again.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! Beyond what I expected. Gorgeous boots really happy.

23 February 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Lovely to hear.

Rated 5 out of 5 stars

Bought a pair of men Taro Footbed last…

Bought a pair of men Taro Footbed last week on sale first time last week. Arrived on time. Very comfortable to wear. Well made. Quality material. Far better than some branded plastic crocs in my opinion. Stylish. Good communication from the company. Recommend wether you are vegan or not.

15 February 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Lovely to hear.

Rated 5 out of 5 stars

Excellent Service

Fast delivery of the product, and excellent quality. The boots are very comfortable and very light weight. Very pleased with my purchase.

3 February 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear.

Rated 5 out of 5 stars

A jump of faith that paid off

I bought some boots as they were on offer. They arrived just a few days later, beautifully packaged. The communication about delivery was really good and the boots themselves are amazing. Good quality, comfortable and exactly what I was looking for.

27 January 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Layla for the kind review.

Rated 5 out of 5 stars

I love my boots

I love my boots. So comfortable and they arrived so fast.

28 January 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thank you Susan for your kind review.

Rated 5 out of 5 stars

I recently ordered a pair of walking…

I recently ordered a pair of walking boots and I love them! They look great, feel great and very comfortable to walk in. I initially brought these for ethical reasons and I am glad I did, normally the price would have put me off but they are going to be well used as in training for an ultra walk in May. Very quick delivery. Would recommend this company.

28 January 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Thanks for the lovely review Paula.

Rated 5 out of 5 stars

Just received my Oatmeal Derby Men's…

Just received my Oatmeal Derby Men's shoes. Super prompt delivery and they're even better looking than the website images suggested. I ordered my usual size 9 (43) and the fit is perfect. They're very comfortable and look fab on. Very stylish and clearly high quality. They feel like superbly constructed shoes in the hand and on the feet. Hopefully they'll wear well. They feel like they will. I'm delighted. I'll be buying from V.GAN from now on.

24 January 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Lovely to hear

Rated 5 out of 5 stars

Fabulous boots

Easy to order, speedy delivery. Love the boots, so comfortable. I ordered up a size to a 6 as I read someone else had done that, which worked as they fit well. So lovely to find such good quality cruelty free boots. Thank you

16 January 2026
Unprompted review
V.GAN logo

Reply from V.GAN

Great to hear.

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